Team Leader IT Service Desk- Cybex, Bayreuth, Germany

 Team Leader IT Service Desk- Cybex, Bayreuth, Germany


Your areas of responsibilities:

    Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
    Evaluate and assess service delivery performance metrics
    Keep a record of daily operations at the desk for tracking of customer needs, services rendered and future reference
    Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
    Participation in maintaining inventory of hardware, software, and support assets
    Enforce IT standards and educate employees about compliance issues
    Maintain IT Infrastructure budget and coordinate with software and hardware suppliers

 

Your profile of qualification:

    Extensive experience of successfully leading, managing, mentoring, and motivating an operations-focused IT team with excellent communication skills
    Strong understanding of ITIL / Service Management
    Good knowledge of standard office applications, desktop and printing technologies
    Experience with IT-Asset-Management und Procurement
    A customer-focused mindset, doing what is necessary to delight our colleagues
    A methodical and logical approach to problem-solving with a sense of ownership
    Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organization
    Excellent English skills, German would be a plus



Apply here:
https://careers.cybex-online.com/job/Bayreuth-Team-Leader-IT-Infrastructure-%28mfd%29/702426201/