Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

 Head of ITSM & IT Support- TIER Mobility, Berlin, Germany


The role and your impact at TIER

    Own the development of the global IT services portfolio with a focus on employee-centricity, scalability and security
    Mentor, hire and develop a high-performing team with your vision for IT services and your technical expertise
    Drive decisions for IT services across their entire lifecycle and shape the digital workplace for all employees at TIER
    Enable TIER to scale further with a global IT service portfolio
    Provide a great experience and reliable support for IT services
    Manage solution providers and suppliers to supplement your team
    Work together with IT security experts and deduce IT governance
    Manage governance, risk and compliance for the entire internal IT infrastructure

You’ll fit great with these skills and qualifications

    Have successfully managed IT services organisation-wide
    Proven knowledge in the areas of IT Service Management and internal security
    You like to dive into the details but are also a great communicator with senior stakeholder management experience
    Have 5+ years of proven experience in IT Services
    Experienced in hiring, developing and motivating high-performance IT teams
    You enjoy working in a fast-paced environment
    Completed studies in computer science or a comparable field of study
    Solid experience in providing services with a strong end-user or user experience focus
    Strong analytical skills, networked thinking and affinity to process definition and process optimization
    Very good and effective communication skills across all levels with a focus on change and transformation processes
    You are business fluent in English, German is a plus


Apply here:
https://boards.greenhouse.io/tiermobility/jobs/4148478004
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