IT Support Technician- John Holland, Sydney, NSW, AU
About the Role
We are currently seeking an IT Support Technician to join the team to support our WestConnex Rozelle Interchange and Western Harbour Tunnel Enabling Works project. Based between our Rozelle and Rhodes site offices.
This is not your average IT Support Technician role - you will be customer facing and solutions focused in supporting users across different sites and locations. You will be curious, energetic, and diligent, and motivated by resolving issues through engaging with users, understanding their needs, and applying break fixes. You will be responsible for supporting our technical infrastructure, daily end user support and maintenance and administration of IT Systems in a diligent and responsive manner to ensure a high level of service to the business.
Responsibilities of the role include;
Supporting all systems, applications and infrastructure under out IT Service Delivery Model
Working to resolve Level 2 support requests, phone calls and walk-up requests
Providing support to the wider IT Team to manage, install, test and troubleshoot new technology and systems
Assisting in reviewing technologies to determine suitability for our business
Supporting SME’s in the implementation of supported applications & systems
Maintaining, assigning and reassigning IT devices and assets
Assisting in mobilisation and demobilisation of project offices
To be successful in this key role, you must demonstrate;
Tertiary qualifications in Computing or other relevant discipline
Help Desk and Level 1-2 support experience
Strong IT networking and troubleshooting skills
Active directory, Service Now, MS Teams and Office 365 experience
Strong communication skills
Excellent time management and organisational skills
A logical approach to problem solving and strong attention to detail
Apply Here:
https://jobs.johnholland.com.au/JohnHolland/job/Sydney-IT-Support-Technician-NSW-2009/585911310/
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