IT Support Officer- Black Dog Institute, Australia
About the Role:
This role is for a personable candidate who is comfortable with speaking to various individuals from different facets of the business, They must be interested in continually learning and improving their skills and enjoy not being in their comfort zone to continually develop. The purpose of this role is to support and respond to Black Dog Institute employee IT needs with compassion and skill.
Key Duties:
• Manage on-site and remote IT support tickets including maintenance of accurate and timely incident logs in the ticketing system and determining priority level.
• Resolve tier 3 support requests including troubleshooting and management of systems and devices for Windows and Apple computers.
• Delegate or escalate other support requests as necessary.
• Create and maintain system documentation and training materials.
• Deliver training sessions for new and existing staff on digital technology used at Black Dog.
• Coordinate IT requirements for new starters including IT onboarding.
• Coordinate and track IT assets and access when off-boarding staff, students and other IT users.
• Coordinate and track purchase of new hardware, mobile phone plans and land line phone requirements and manage IT asset register.
• Assist in managing the network infrastructure
• Manage AV requirements for meeting rooms.
Note: the list of responsibilities is not exhaustive, and the Institute may change or request additional activities to meet the operational needs of the business.
Desired Skills and Experience
About You:
The successful candidate will have the following:
Essential Criteria
1. 3+ years experience or qualifications in IT support roles within Microsoft Windows and Mac environments.
2. Demonstrated experience providing outstanding customer service by creating and maintaining productive relationships with a variety of internal/external stakeholders.
3. Excellent oral and written communications skills.
4. Ability to work proactively and independently using exceptional problem-solving skills with proven troubleshooting abilities.
5. Effective time management and organisation skills with the ability to meet deadlines and adapt as necessary to changing priorities.
6. Knowledge of EEO principles and OH&S responsibilities and commitment to attending relevant OH&S training.
Desirable Criteria
1. ITIL certification.
2. Competence in using Microsoft Teams technology, alongside the latest interactive online tools.
3. Previous experience of working in a not-for-profit organization.
Apply Here:
https://blackdog.elmotalent.com.au/careers/external/job/view/87
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