IT Careers: Germany

Showing posts with label Germany. Show all posts

Data Center Technician- Google, Berlin Germany

Data Center Technician- Google, Berlin Germany

Minimum qualifications:

    Bachelor's degree or equivalent practical experience.
    Experience with operating systems and networking protocols.
    Experience with computer and server hardware or troubleshooting/diagnosing.
    Ability to travel internationally up to 50% of the time as required.

Preferred qualifications:

    Experience in project management and leadership.
    Experience working within a data center or network operation center environment.
    Experience in maintenance and monitoring of server systems.
    Experience with Linux operating systems.
    Ability to collaborate and partner with teams to overcome challenges.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology.

As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities

    Contribute to and lead efforts and projects in the deployment, maintenance, and support of data center infrastructure.
    Lead troubleshooting and resolve critical or escalated technical issues regarding affected equipment.
    Help test and troubleshoot server hardware components and designs.
    Configure and troubleshoot OS-related issues on server.

Apply Here:
https://careers.google.com/jobs/results/106167676314755782-data-center-technician/

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Senior Technology Architect – Data Center Infrastructure (Storage)- Infosys, Germany

Senior Technology Architect – Data Center Infrastructure (Storage)- Infosys, Germany

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of Technology Architect / Senior Technology Architect, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the Architecture and high level design artifacts. You will also do technical feasibility and identify smart ways of completing client’s requirement. You will guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required

    Resolve incidents escalated by L1 as per the agreed SLAs and timelines and involve next level proactively for resolution.
    Work on allocation deallocation task and change
    Hands on configuration setup/modification/deletion task activities.
    Planning and Preparation for Stack upgrade to ensure Successful completion.
    Capacity planning of Storage required for business continuity.
    Preferred knowledge on automation python, shell.
    Mentoring of L1 team members on best practices, technical solutions and scripting.
    Creation of SOP and KT documentation etc.
    Planning and migration of heterogeneous storage environment.
    Capacity planning based on the growth of the data by periodically measuring the data.

Preferred

    Technical skills (Required - Mandatory) - NetApp, IBM and HPE Storage and Brocade SAN switch and Scripting
    Technical skills (Required - Nice to have) - Hitachi, EMC and Cisco SAN Switch
    Language skills needed - English/German
    Should be able to work with colleagues from different cultures and drive L1/L2 colleagues.
    Experience in running operations with ITIL processes / ITIL certified.
    Excellent Analytical and troubleshooting skill.
    Excellent in Verbal, written communication.
    Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
    Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
    Certification in any one Storage Administration.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Apply Here:
https://digitalcareers.infosys.com/global-careers/company-job/description/reqid/82774BR?Codes=Indeed

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IT Support- Trivago, Germany

IT Support- Trivago, Germany

What do you love more?

Technology, or helping people? If you answered, “Don’t make me choose!” then you would probably fit right into our IT Support team.

An IT specialist at trivago never stops learning, they live for technology and keep up with the latest trends so they can be the oracle of knowledge for all other trivago talents. They are experienced, friendly problem-solvers who are always ready to take a hands-on approach in assisting our talents with all their IT-related issues in person.

If you live to enhance peoples working experience, and love to leave work feeling like a lifesaver, read on.

How you’ll make an impact:

As part of the IT Support team, you need to be user focused and take pride in helping people solve their IT problems whilst being their first point of contact.

    Provide the first point of contact to assist trivago talents with their I.T. problems
    Installation, maintenance, and updating workstations for trivago talents – desk cabling and office space maintenance
    Set up equipment for trivago newcomers
    Provide support for trivago meeting rooms
    Recording and keeping trivago I.T. inventory system up to date

Who we’re looking for:

    Have a valid work permit for Europe
    Be fluent in English
    1+ years of IT Support experience or equivalent education
    Problem solving skills
    The ability to keep a cool head under pressure

What we’d love you to have:

    Experience with Inventory and Logistics
    Experience of supporting meeting rooms technology and Video Conferencing
    Working knowledge of AD
    Experience supporting Linux users
    Laptop deployment experience using Autopilot and JSS
    Willingness and open mindedness to help with non-IT issues if there are no other more prioritized tasks at hand
    Experience of setting up mobile devices – phones/iPads, etc.

Apply Here:

https://company.trivago.com/jobs/r5728037002/?gh_jid=5728037002&gh_src=169dc2962us

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IT Security Consultant - (Remote)- Germany

IT Security Consultant - (Remote)- Germany

Our client is a niche open source multi-factor authentication service provider looking for an IT Security Consultant that has interest an knowledge in two factor authentication or IAM to join their small team of agile colleagues, and help their customers located both within Germany and internationally.

The software is highly flexible based on the customer requirements and workflow, and can be used in a variety of environments.

As the ideal candidate:-

    Ideally you have atleast 2 years of recent professional experience with IAM or two factor authentication, or you are not a complete new comer into the topic.
    You must be familiar with other similar products in the market, so that you can easily integrate both the solutions when needed.
    Furthermore you should have public key infrastructure, active directory, and knowledge in data bases.
    You can work independently, and consultant customers how the solution can be better utilised based on their needs.
    You should be able speak fluent German, and also business English.

In return:-

    You will have the opportunity to be an expert in the solution, and work for a company that is unique and innovative in what they do, while having challenging tasks according to customer needs, as the product is extremely flexible, and be the expert in the field.
    Work in a small and agile team of consultants, where you can actually coordinate and work together on complex tasks, while growing as a product expert.
    Help and support with further training and mentorship within the product and industry.
    Remote working hours and flexible working options.
    Flat hierarchies as the company is not very large and be really involved with the decision making process and further improvement of the product.
    Work in a friendly and professional team of colleagues, in a relaxed and independent atmosphere, where everyone is open to new ideas and discussions.
    Regular team building events, helping you to have fun and bond with your teammates.
    Fruits and vegetables at the workplace.
    Fun and card games to keep you stress-free.
    Remote working upto 100% of the time.

Salary: - € 60,000 - € 90,000 Brutto per year (Depending on experience).

Location: - Hesse/Remote

Apply Here:
https://nonstopconsulting.com/en/vacancies/job/it-security-consultant-remote-/2102372

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IT CLOUD ARCHITECT- Puma, Herzogenaurach, Germany

IT CLOUD ARCHITECT- Puma, Herzogenaurach, Germany

Your Mission

You work in a team of cloud architects to develop technical Cloud architectures based on Microsoft Azure. You provide technical leadership and assist PUMAs business departments as well as our developers on their way to the cloud.

Assess and modernize on-prem workloads, evaluate new solutions and design an environment ready for operation. Expect different projects from around the globe and team up with the PUMA family to deliver robust and secure solutions based on the latest cloud technologies.

Enforce our standards on our cloud platform and implement the latest changes and technologies delivered by Microsoft. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Your Talent

    Experience in implementing cloud projects (IaaS, PaaS, DevOps)
    Deep Microsoft Azure Cloud knowledge (Enterprise Scale/CAF, Azure AD)
    Knowledge about other Cloud platforms is a win (AWS, GoogleCloud)
    Basic network infrastructure skills (DDI)
    Agile Mindset and living a DevOps culture
    Hands-on mindset, enthusiasm and drive to perform
    Excellent communication and inter-personal skills with the ability to adapt in a changing environment
    Flexible and highly motivated to work in an increasing area within a global multi-cultural team
    Fluent in English

Apply Here:
https://about.puma.com/en/jobs/it_cloud_architect_r14409?title=IT%20Cloud%20Architect

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Solutions Architect for Product Management- Vizrt, Munich, Germany

Solutions Architect for Product Management- Vizrt, Munich, Germany

In this exciting role, you will be responsible for the definition, documentation and roadmap lifecycle management of the integrated on-prem and cloud solutions built from Vizrt Group’s products.

You will be part of our Product Management team and provide structured input via requirements and documented configurations to the R&D teams who build, automate, deliver, test and document the solution packages. He works embedded in the Product Managment team closely with the product managers to influence the product roadmaps and maintain the solu-tion’s roadmap as well as their business cases.

What You'll Do:

    Given a set of business requirements, create the structures of a solution based on Vizrt Group’s products that can be validated to meet those requirements
    Given the functional and non-functional requirements, define a solution that meets the stated requirements using Vizrt and industry standard methodologies, procedures and tools
    Given a set of Vizrt Groups products, assess the market and customer requirements to define reusable use cases and workflows that are candidates to form a financially and technically viable solution and derive the configuration parameters and gaps.
    Given requirements and a list of stakeholders, identify approaches, tools, techniques, and technologies to meet the requirements, and explain the present and future rationale so that stakeholders accept the choices and agree with the rationale
    Determine, document, and communicate architectural decisions to support and rationalize the design of the solution
    Install, configure and troubleshoot solutions in an efficient and professional manner with the goal to build a “golden master” setup and document the setup thoroughly
    Collaborate with the infrastructure team to perform systematical performance testing, in particular in public cloud
    Calculate and optimize the TCO characteristics of the solutions
    Participate in design workshops, development and test activities at Vizrt’s R&D locations or at customer’s location
    Manage the roadmap of the solutions and contribute to the roadmap planning of the involved products
    Collect feedback from PoC activities, other tests, customer installations etc. and derive enhancements and modifications of the solutions
    Review functionality provided by products or developed by R&D, to ensure that the functionality works as designed, with high quality
    Assess the technical integrity and risks inherent in a solution in the context of a business requirement, so that the proposed recommendations are appropriate and implementable
    Plan and estimate the time needed for the completion of various tasks
    Maintain broadcast industry knowledge to advise on technical trends and techniques and apply them to the development of solution designs

What you bring:

    Technical degree in Engineering or Computer Science or equivalent is required, Master's degree preferred
    3+ years’ experience as a technical Solutions Architect working in a broadcast environment
    3+ years’ experience of systems design in a technical field, preferably broadcast
    Deep technical and workflow knowledge of broadcast environments required
    Experience designing software integrations using REST and SOAP API’s, XML, JSON
    Knowledge of modern IP broadcast technologies such as 2110 and NDI is preferred
    Knowledge of public cloud architectures and patterns is preferred
    Knowledge of Vizrt and/or Newtek products preferred
    Experience and relevant certifications in storage, networking and cloud architectures
    Fluency in English, both written and oral, is a must

Apply Here:
https://vizrt.applytojob.com/apply/VtnTIIjs8B/Solutions-Architect-For-Product-Management?source=INDE

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Desktop Support Engineer- Avaso, Feinberg, Germany

Desktop Support Engineer- Avaso, Feinberg, Germany

Job Description

In the role of Desktop Support Engineer, the individual will provide onsite customer service like installing software, troubleshooting technical problems related to end user desk. The professional must have excellent communication and customer service skills to help effectively address complex issues with non-technical consumers.

    End User Desk side support and Troubleshoot
    Patch update & Anti-virus support
    Application, Office, email & print support
    Experience of IT with basic understanding of Networks, Servers, Smart Devices and Telecoms.

Responsibilities

     First level contact for customer issues.
    Diagnose and troubleshoot applications, operating systems and software issues, technical issues, including login account and email account setup
    Ensure customer service is timely and accurate on a daily basis
    Address user tickets regarding desktop, windows application, office and other applications
    Maintain ticket updates for all reported incidents.
    Antivirus client management and troubleshoot Antivirus issues such as virus outbreaks, virus definition issues etc.
    Work with vendors and core technical team to remediate issues.
    Provide timely communication on issue status and resolution.
    Install, upgrade, support and troubleshoot windows and Linux operating systems and Microsoft Office and another authorized desktop application.
    Proven ability to multi-task, effectively determine priorities and meet SLA’s.
    Adaptable and flexible in a fast-changing industry and work environment.
    Hands on experience with help desk and remote control software’s
    Properly escalate unresolved issues to appropriate team members
    Communicate with users with high degree of etiquettes and professionalism
    Ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin.
    Contribute to improving customer support by actively responding to queries and handling complaints
    Traveling to multiple sites for support

Apply Here:
https://avasotech.secure.force.com/CMFSH__PositionDetail?id=a062E00001d14qMQAQ

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Technical Support Engineer- McAfee, Germany, Paderborn

Technical Support Engineer- McAfee, Germany, Paderborn

Role Overview:

The Technical Support Engineer works with a team of experts to help large corporate customers deploy McAfee's network-based security applications. The main product focus is McAfee Web Protection Service & Unified Cloud Edge. The Technical Support Engineer addresses inquiries, primarily by email but also by phone, from corporate clients all around the world, but with a focus on the EMEA region (Europe, Middle East and Africa). They support these clients until their issues are resolved. The problems encountered are analyzed in advance by the customers' technical experts, and formulated as a request on a technically advanced level. The challenge is to isolate the problem, find the cause, and provide a solution.

About the Role:

    International technical support over the phone and remotely
    Thorough problem solving with documentation of customer issues and expectations
    Writing of articles for the knowledge base
    Preparing and presenting product and protocol related trainings within the team
    Close cooperation with the development department
    Accurate and timely disclosure of information to assist the team
    Compliance with demanding standards with regard to knowledge and professionalism
    Ongoing training in all supported McAfee products and general technologies

About you:

As a technical expert in the areas of networks and Unix/Linux operating systems, you must be able to analyze technical problems with the help of the usual tools, and solve them systematically. You are used to documenting your experience and knowledge in a meaningful way. You should also have the following qualities and experience:

    Training as an IT specialist for system integration/application development with professional experience or college degree in information and communication technology, or a comparable Bachelor's or Master's degree
    Considerable experience with Unix/Linux operating systems
    Advanced knowledge of web & routing protocols, TCP/IP, HTTP(2)/HTTPS, SSL, Firewalls, and VPNs
    Experience in using network analysis and troubleshooting tools

Apply Here:
https://careers.mcafee.com/job/-/-/731/18032351808

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Network Engineer- Amadeus, DE - Germany

Network Engineer- Amadeus, DE - Germany

As part of the Amadeus Leisure Packaging team, you’ll help build the technology that powers holiday travel in the world’s leading travel markets. At this critical time for travel, you’ll have the chance to:

    Develop code used by the world’s leading tour operators and travel agencies
    Ensure rock-solid performance and reliability in a complex technical environment
    Drive the evolution of travel by building the next generation of leisure travel solutions
    Help get the world moving again, in the sector that will recover from the crisis first: leisure

Create the technology that shapes the future of travel: Join our site near Aachen as Network Engineer (m/f/d)

Summary of the Role

    Keeping our infrastructure secure and operate a 100 Gbit backbone network
    Connecting and protecting hundreds of servers in our datacenters in Aachen
    Scripting with Ansible helps you to avoid boring manual jobs
    Contribution to migrate things into the cloud is not a challenge for you
    Together with other experts you design our journey into cloud solutions

In this role you’ll find a chance to:

    Be a keyplayer regarding security environment
    Take on the responsibility for a big infrastructure in two datacenters
    Interact with different operational teams and vendors
    Join our agile infrastructure team and work in sprints to complete your daily doing
    Work with state of the art technology from Cisco, Radware or Dell
    After your individual training you will be part of our 24/7 on call duty to keep the business up and running

As ideal candidate:

    You convice us with your knowledge of network. Routing and switching technologies are at least basics for you
    You have already worked with networking or firewalling solutions
    You have experience with Layer 4-7 load balancing
    Basic knowledge in the administration of Linux systems
    Trying to optimize the infrastructure and reduce manual work with automation tools is your considered opinion
    Good knowledge of German and English complete your profile

What can we offer you?

    A competitive salary and an extensive range of benefits including bonus, health insurance
    International working environment
    Impact millions of travelers from all around the globe
    Being part of the R&D business unit and global engineering community
    Opportunities to innovate
    Learning opportunities

Apply Here:
https://opportunities.jobs.amadeus.com/job/AachenW%C3%BCrselen-Network-Engineer-%28mfd%29/737959301/?feedId=323801&utm_source=Indeed&utm_campaign=Amadeus_Indeed

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IT Solution Engineer Application Management AWS- Covestro, Leverkusen, Germany

IT Solution Engineer (m/f/d) Application Management AWS- Covestro, Leverkusen, Germany

The Application Services (AS) department within Covestro IT is responsible for the IT solutions and applications that map the business processes at entire Covestro. The vacant position supports the digitalization of Engineering and plant maintenance business processes.

    In your new position you will be responsible for architecture, implementation and operation of applications within AWS in the area of engineering and plant maintenance.

    Furthermore you are responsible for all IT security aspects for these services

    You are responsible for vendor management of the applications in your area

    You analyze and assess new IT requirements out of the business functions and find the optimal solution

    You work with other teams on the improvement of the AWS architecture and the introduction of new products and services

    You lead IT projects in the functional area of Engineering and Plant Maintenance

WHAT YOU OFFER

    You have an university degree or an equivalent qualification

    You have very good technical knowledge in AWS Cloud Services, InfrastructureAsCode and Linux OS. AWS certifications are a plus

    In addition, you have a good understanding of engineering and related business processes

    You are experienced in IT requirement analysis and characterized by a structured and methodical work style

    You bring analytical and strategic skills and experience in project management

    You can communicate and interact professionally with internal and external colleagues (m/f/d) of diverse cultures

    Business fluent English in written and spoken complete your profile

For a first contact by phone, please contact Mr. Chris Rziha, phone: +49 214 6009 3326.

YOUR APPLICATION
Are you curious, courageous and colorful as we are? If so, we can offer you exciting career opportunities. We look forward to receiving your application including a cover letter, your resume, certificates as well as your salary expectations and your notice period. Become part of our Team - apply now!

Anyone who wants to contribute to a better world with Covestro can also expect a lot.

We want you to feel at home at Covestro. To feel you’re treated fairly and transparently. That means financial security, a healthy work-life balance and generous benefits.

Specifically, it means for us: flexible working hours, the compatibility of family and work, active health promotion and the ability to convert part of your salary into long-term or retirement savings. And that's not all.

Apply Here:
https://covestro.wd3.myworkdayjobs.com/en-US/cov_external/job/Leverkusen/IT-Solution-Engineer--m-w-d--Application-Management-AWS_JR-2021-02942

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Incident & Problem Manager-FIS Global, Frankfurt, Germany

Incident & Problem Manager-FIS Global, Frankfurt, Germany

About the team

This role sits within the Client Engagement function, managing the relationship with clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organization, the team ensures that responsibilities to clients are met consistently.

What you will be doing

    Manage complex incidents and problems affecting multiple services to protect production systems critical to business success.
    Ensure contractual service level agreements are met in support of client and company mission-critical business requirements.
    Develop, coordinate, and promote incident and problem management activities across the entire enterprise and take responsibility for effective functioning of these processes across the organization.
    Provide immediate response and coordination aimed at minimizing the duration of service interruptions.
    Make decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
    Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.
    Recommend and document departmental standards and procedures.
    Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.
    Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.
    Facilitate daily, weekly, and monthly tactical meetings as well as create incident reports as determined by business and technology needs.
    Compile the enterprise post incident report and work with various teams in root cause analysis process to determine cause of incident.
    Other related duties assigned as needed.

What you bring:

    Considerable knowledge of incident and problem management principles, procedures, and techniques
    Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)
    Strong knowledge of issue resolution and escalation practices
    Broad knowledge of IT infrastructure
    Ability to apply analysis and creative thinking when solving problems and conflict
    Ability to provide acute attention to detail
    Ability to communicate effectively to all levels within the organization
    Ability to manage multiple incident tasks simultaneously
    Conflict resolution and facilitation skills
    Independent and collaborative decision making
    Skilled at identifying and implementing process improvements
    Ability to effectively establish and maintain relationships across the organization
    Excellent written communication skills
    Solid business acumen and an awareness of business implications of decisions
    Demonstrated skill in timely, proactive, responsive follow-through on deliverables
    Ability to organize tasks and priorities effectively and under minimal supervision
    Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

Apply here:
https://careers.fisglobal.com/us/en/job/FIGLUSJR0165012EXTERNAL/Incident-Problem-Manager-m-w-d?utm_source=indeed&utm_medium=phenom-feeds

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Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

The role and your impact at TIER

    Own the development of the global IT services portfolio with a focus on employee-centricity, scalability and security
    Mentor, hire and develop a high-performing team with your vision for IT services and your technical expertise
    Drive decisions for IT services across their entire lifecycle and shape the digital workplace for all employees at TIER
    Enable TIER to scale further with a global IT service portfolio
    Provide a great experience and reliable support for IT services
    Manage solution providers and suppliers to supplement your team
    Work together with IT security experts and deduce IT governance
    Manage governance, risk and compliance for the entire internal IT infrastructure

You’ll fit great with these skills and qualifications

    Have successfully managed IT services organisation-wide
    Proven knowledge in the areas of IT Service Management and internal security
    You like to dive into the details but are also a great communicator with senior stakeholder management experience
    Have 5+ years of proven experience in IT Services
    Experienced in hiring, developing and motivating high-performance IT teams
    You enjoy working in a fast-paced environment
    Completed studies in computer science or a comparable field of study
    Solid experience in providing services with a strong end-user or user experience focus
    Strong analytical skills, networked thinking and affinity to process definition and process optimization
    Very good and effective communication skills across all levels with a focus on change and transformation processes
    You are business fluent in English, German is a plus

Apply here:
https://boards.greenhouse.io/tiermobility/jobs/4148478004
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IT Field Support Manager Europe- DB Schenker, Germany

IT Field Support Manager Europe- DB Schenker, Germany

The IT Service Desk Europe II Field Support Manager is responsible for the Europe II Field sup-port operation of the ITSD (including resources) for local and Global IT services used in Schen-ker locations. The position will assist the Head of IT Field Support to ensure that there are support plans in place that are defined country by country and utilize either Schenker field resources or 3rd parties and the management of those resources. Issue resolution for applications, user hardware and network/infrastructure which cannot be resolved remotely and planned mainte-nances that require field support are the primary responsibilities, in addition to escalation management.

Your tasks:

    Responsible for the Europe II escalation management regarding ITSD Field Support top-ics, incl. support of decision making, risk management and prioritization
    Ensures appropriate reporting and notifications to Europe II key stakeholders and that key performance indicators are measured and reported
    Field support will be dispatched by either L1 or L2 support using the Field support function within Service Now, setup will require configuration data to be captured, imported and maintained for internal & external resources so that resources are dispatched in the most efficient manner.
    Lead and facilitate post mortem / deep dive investigations into high impact incidents, take ownership to drive root cause investigation, risk mitigation, and ensure a permanent reso-lution is executed
    Resolution of tickets assigned to Field Support.
    Support to manage escalations and resolves customer complaints related to field support
    Ensures support and maintenance of local IT services (i.e. applications, user hardware and network/infrastructure which are defined country by country)
    Coordination of support for local installation of PCs, notebooks and software components, infrastructure in conjunction with local or global GIS programs
    Work with 3rd party suppliers in accordance with Schenker processes as identified by the country support plan.
    Quality of Service management including SLA / KPI compliance and corrective actions for internal / external resources.
    Identify and execute Continuous Service Improvements
    Resource management – planning, onboarding of new staff, target setting & review, disci-plinary (if appropriate) etc. in accordance with country specific rules & regulations.
    Implementation of global standards for the field support teams. (i.e. trainings, skills, tools)
    Ensures integration testing of new or changed solutions so that the Field resources pro-vide a first-class Quality of Service.
    Implementation of Branch Health Check (BHC) and Cyber Cafe concepts for all countries / branches within the region.
    The work environment for this position demands 25% of traveling.

Your profile:

    Multiple years directly related work experience
    Several years of experience in a supervisory Field Support role
    Ability to interact with employees at all levels
    ITILv3 Foundation certification
    Excellent organizational, communication, and problem-solving skills and a proven under-standing of IT business needs and knowledge of IT industry standard best practices
    Working knowledge of basic hardware and software products
    Excellent Microsoft Office Skills
    Fluent in English language skills (verbal & written)
    Several years of International business experience
    Several Years staff management of large teams
    Must be culturally diverse

Apply here:
https://karriere.deutschebahn.com/karriere-de/Suche/IT-Field-Support-Manager-Europe--6538188?utm_campaign=AlwaysAll&utm_content=&utm_source=Indeed&utm_medium=Organic_Jobad&utm_term=Akademiker

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Incident Manager- Interxion, Frankfurt, Germany

Incident Manager- Interxion, Frankfurt, Germany

Overview

Your Role

    Acts as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
    Triggering and ensuring management and/or technical escalation and follow up on the escalation
    Coordinating and ensuring the creation of a technical and customer impact analysis of certain incidents encountered
    Escalating blocking issues reported through the incident report
    Cooperating with internal departments to support and provide problem direction to the operational teams
    Continuously informing on the status of the problem through the Incident Notification procedure


Your Profile

    University degree in electrical engineering or Master Electrician/Cooling with main focus on electrical systems
    5 years of experience in Service Support Background Incident & Escalation Experience in the Data Center industry with deep knowledge of all systems within a Data Center
    Experienced in working directly with both technical and business management, including higher-level management, on incident processes
    ITIL Expert Certified
    Excellent and effective communication skills in English and German

Benefits

    Open door culture with short communications paths and flat hierarchies
    Personalized onboarding plan (buddy system), education programs
    Permanent employment contract
    Personal development options in a fast-growing environment
    Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
    Many extras like free drinks, fresh fruit, or cool team events

Apply Here:
https://careers.interxion.com/jobs/7693854-incident-manager-f-slash-m-slash-d

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Team Leader IT Service Desk- Cybex, Bayreuth, Germany

Team Leader IT Service Desk- Cybex, Bayreuth, Germany

Your areas of responsibilities:

    Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
    Evaluate and assess service delivery performance metrics
    Keep a record of daily operations at the desk for tracking of customer needs, services rendered and future reference
    Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
    Participation in maintaining inventory of hardware, software, and support assets
    Enforce IT standards and educate employees about compliance issues
    Maintain IT Infrastructure budget and coordinate with software and hardware suppliers

Your profile of qualification:

    Extensive experience of successfully leading, managing, mentoring, and motivating an operations-focused IT team with excellent communication skills
    Strong understanding of ITIL / Service Management
    Good knowledge of standard office applications, desktop and printing technologies
    Experience with IT-Asset-Management und Procurement
    A customer-focused mindset, doing what is necessary to delight our colleagues
    A methodical and logical approach to problem-solving with a sense of ownership
    Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organization
    Excellent English skills, German would be a plus

Apply here:
https://careers.cybex-online.com/job/Bayreuth-Team-Leader-IT-Infrastructure-%28mfd%29/702426201/

Junior IT Support- act GmbH, Berlin, Germany

PURPOSE:

As a Junior IT Supporter (f/m/d) you help to maintain and keep our our IT Infrastructure up-to-date. Besides being the first point of contact for our employees in Berlin, you also take care of the purchase of technical equipment and the management of user accounts and software licences.

We look for someone who is fully invested in team-thinking and surprises with new perspectives, always serving the purpose of our mission. We excel through a mindset of new opportunities and seek those individuals, who resonate with that attitude.

RESPONSIBILITIES:

First Level Support for our employees in Berlin & around the globe

Responsbile for our internal ticketing-system (Zendesk)

Installation and configuration of hardware (macOS & Windows)

Adoption, analysis and troubleshooting hardware and software in the working and client environment

Buying all necessary hardware and keep track of the inventory

Create & update our IT Knowledge Base (Confluence)

Responsible for employee Onboardings & Offboardings

Setup & maintenance our technical equipment at the adidas SPORTS BASE BERLIN

PROFILE:

You have a completed IT education (e.g. Fachinformatiker für Systemintegration) or an equivalent qualification

Ideally, you already have 1-2 years of work experience in internal IT, preferably also in a similar role

Strong communication skills with technical and non-technical colleagues

Service oriented & proactive acting

Resilient, flexible & motivated

willingness to learn and grow

Structured and independent way of working

English and german in spoken and written

Driving license class B

Apply Here:

https://weareact3.dvinci-hr.com/en/jobs/10184/junior-it-support-fmd

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IT Consultant Microsoft SharePoint- CBC Group, Frankfurt, Germany

Your tasks are:

You are active in the further expansion and further development of the Microsoft Solutions division.

You can contribute as the first professional contact for customers and your ideas are an important player in the communities.

In addition, you are in direct contact with the customer and support your colleagues from specialist sales with project implementation (pre-sales) at customer appointments.

Your tasks include consulting, planning and implementation as well as the implementation of proposed solutions.

This is your profile:

Ideally, you have studied computer science or have a comparable training in IT, e.g. B. IT specialist, completed or equivalent work experience.

You have in-depth knowledge of a Microsoft environment and experience in dealing with Microsoft SharePoint.

You already have many years of experience as an IT consultant.

Ideally, you already have the relevant Microsoft certifications.

These are your personal skills:

An independent and careful way of working is a matter of course for you.

You are very interested in new technologies and future cloud solutions.

You also have a confident demeanor and are a competent contact person for users and colleagues.

You keep a cool head even in hectic situations.

You are characterized by the ability to work in a team and experience in dealing with customers.

We offer you:

Space for your own ideas in an owner-managed company

Flat hierarchies, short decision-making paths, quick promotion opportunities

Latest technologies from leading providers

Varied tasks, high learning curve in the team

Further training opportunities (certificates, coaching, seminars)

Flexible working hours, adequate work-life balance

Fixed salary plus profit sharing (depending on assignment)

Employee events and campaigns

Good accessibility, central location

No travel activity

Apply Here:

https://k29297.coveto.de/job-it-consultant-microsoft-sharepoint-m-w-d-frankfurt-am-main-1268.html?utm_source=indeed&utm_medium=free

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IT Field Support Technician EMEA- Tesla, Berlin, Germany

The Role

The IT Field Support Technician – IT Operations, is at the forefront of supporting our IT Field Services environment across EMEA region. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to core infrastructure in Tesla Centers. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Berlin, Germany, with some travel to Tesla's field sites throughout EMEA region.

Responsibilities

Act as Level 2 support for the remote user base in our Tesla Centers

Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers

Maintain security, backup, redundancy strategies, and documentations

Diagnose customer or site issues and address in advance of service disruptions

Drive a Tesla Center network infrastructure lifecycle refresh

Document system standards with written procedures and processes

Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment

Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

Participate in on-call activities and follow the escalation process to provide 24/7 support

Frequent travel to and from remote sites across regions

Requirements

Bachelor’s Degree in Computer Science, Networking, Information Systems or equivalent training/experience

Minimum of 5 years' experience with desktop (Windows & macOS), infrastructure, network, and software support

Experience supporting senior-level executives and management

Support experience with IPSec, Cisco, SD-WAN, and 4G LTE modem network– ability to log level 1 technical support tickets with service providers

Excellent understanding of Windows and Linux networking components including, TCP/IP, DNS, DHCP, OSI model, etc.

Knowledge of ITIL v3 Framework

Support experience with Juniper, Cisco, Meraki, Cradlepoint, and Aruba products

Experience with Active Directory, JAMF, SCCM, and Windows server environments

Experience in supporting Apple and Android mobile devices along with MDM

Experience troubleshooting PC hardware, printers, handheld radios, digital signage

Must have good communication skills

Excellent English and German language skills, both written and spoken

Must be available for mandatory on-call rotation and occasional weekend support

Ability to organize and prioritize workflow to meet established timeframes

Strong attention to detail with excellent follow-up

PowerShell or Python experience is a plus

Certifications such as JNCIA, MCSE or CCNA is a plus

Apply Here:

https://www.tesla.com/careers/search/job/it-fieldsupporttechnicianemea-95726

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IT Administrator- inMusic, Ratingen, Germany

Description

inMusic GmbH has an exciting new position offering fantastic career development opportunities for a talented, focused, dynamic and highly-professional IT Administrator. inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, HeadRush, ION Audio, Marantz Professional, M-Audio, MixMeister, Rane, Numark and Sonivox.

Reporting directly to inMusic’s Operations Manager / European IT Controller, the jobholder will be responsible for administrating all aspects of IT on a day to day and project level, through effective organisation, monitoring and communication with all departments.

This is an opportunity to join a growing, highly dynamic and agile organisation and make a direct contribution to the company's facility in Europe. If you demonstrate exceptional time-management, are outgoing, driven, confident and hold a passion for working within one of our biggest distribution centers, then this is the role for you.

Please note, this position will be based in Ratingen Germany until January 2022 then will relocate to our new location in Krefeld Germany.

Summary:

The IT Support is part of inMusic's IT team, this role is responsible for supporting all end users, both local and remote within the DE office.

You will work with IT in the UK and USA office, this role maintains user access to all files and services, ERP systems and IP phone systems, Active Directory, O365 and Mac OS’s.

As a member of our IT support team, you are responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Responsibilities:

Ensure that all requests are dealt with according to set SLA’s, standards, and procedures

Troubleshoot systems, diagnosing and solving hardware or software faults and replace parts as required

Ability to follow diagrams and written instructions to repair faults or set up a system

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with issues where required

Deal with current suppliers like ISP/Telecom’s providers

Work closely with the UK and US teams.

Configure and maintain access to servers to continue to provide the users with the needed resources -

Setup and maintain users computers

Quickly resolve users problems

Work with ISP providers to help resolve any ISP related issues

Set up workstations with computers and necessary peripheral devices

Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications - Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)

Provide maintenance to local printers and MFPs

Configure and maintain IP phones

Onboard and Offboard company users

Setup and configure of Users in Active Directory and O365

Requirements

Required Technical Experience:

MS Suite, Windows, MS O365

Preferred Technical Experiences:

TCP/IP, PBX Phone Systems, Active Directory,

Skills Required:

English Speaking

Knowledge of Microsoft desktop/server operating systems. Also, Mac OS.

Knowledge of O365/Active Directory

Knowledge of networking

Knowledge of ERP Systems

Apply Here:

https://apply.workable.com/inmusic-1/j/C6D73222DD/

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IT service employee- NEUGART BUILDING TECHNOLOGY, Hennef, Germany

As a specialist wholesaler with roots in the region and a member of the market-leading GC-GROUP, we supply our customers in the specialist trade with material from all areas of building technology. And not only that. We also impress with our special service and logistics that are unique in our industry. In order to position ourselves optimally for the future, we rely on the establishment of our digital portfolio with the specialist trade and rely entirely on your expertise and sovereignty.

That’s what it’s about:

First point of contact and support for all questions relating to IT

Administration and maintenance of the existing workplaces via remote maintenance and on-site work (first and second level support) as well as planning, setting up and looking after future workplaces

Setup of desktops / notebooks with Windows 10 and corresponding software such as Office 365 and automatic software distribution (Baramundi)

Support of employees in the field of MS Office and other company-specific applications as well as installation of hardware and drivers

Troubleshooting hardware and software problems as well as a help desk in all areas of IT and telecommunications

This is what we wish for:

Relevant professional experience: You are “at home” in IT and manage to solve complex problems in a way that is understandable for the end user

Basic requirements are experience with IP networks (including VLAN) and WLAN

Knowledge of the O365 products and experience in SAP are an advantage, but not a must

The service concept is firmly anchored and you communicate confidently with employees and suppliers

You would like to cope with the tasks in a nice team, you are not only an IT but also an organizational talent and keep a cool head even in hectic situations

Apply Here:

https://www.gc-gruppe.de/unternehmen/neugart-kg/jobs/mitarbeiter-it-service-mwd-678049

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