IT Support Specialist- SkyHive, Canada

 IT Support Specialist- SkyHive, Canada


About the Role:
 
SkyHive is growing and we’re looking for an IT Support Specialist to help support SkyHivers both locally and remote. As the IT Support Specialist, you will be responsible for providing day to day IT support to all SkyHive users. You will manage the installation and configuration of SkyHive’s hardware, software, systems, networks, printers, and scanners. The ideal candidate will possess good working knowledge of troubleshooting Windows/Mac OS and MS Office 365.


Your Responsibilities:

    Provide technical support to users across the entire organization either in person, virtually or through emails.
    Log and manage IT support requests effectively in Azure DevOps and Jira Service Desk
    Install and configure computer hardware, software, systems, networks, printers, and scanners as and when required.
    Track all company equipment.
    Troubleshoot, diagnoses problems, and/or escalate to other technical resources as appropriate.
    Administer Atlassian products such as Jira, Confluence, and Jira Service Desk
    Administer users in Office 365 and Azure AD
    Document proper troubleshooting steps for users, and ensure existing documentation is up to date
    Manage, configure and troubleshoot OpenVPN Access Server on AWS
    Desire and aptitude to learn new skills, adapt to new technology, and grow to accept more responsibility within the organization

 
But Who Are You Really?

    Flexible: You’re adaptable and comfortable wearing many hats in a fast-paced and changing environment  
    Problem solver: You have strong analytical skills with demonstrated initiative and a solution-oriented mindset
    Accountable: You have a demonstrated “no-nonsense” attitude to delivering excellence to customers
    Dependable: You have a strong work ethic, are able to coordinate multiple projects and meet goals in tight timelines
    Detail-oriented: You think critically about challenges & design efficient & effective solutions
    Integrity: You act with diplomacy and keep your commitments to the team, customers, and SkyHive stakeholders


Qualifications:

            Diploma, Certificate or Degree in IT, or equivalent experience
            2+ years experience in an IT Support, help desk or similar role
            2+ years experience working and troubleshooting MS Office 365
            Experience working on Azure DevOps
            Experience working on Azure AD
           Experience working with Jira Service Desk or other request tracking systems
            Experience working with OpenVPN
            Bonus: Configuring Routers / Switches / VPN on premise
            Bonus: Python


Apply Here:
https://skyhive.humi.ca/job-board/it/8194?source=Indeed

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