IT Field Support Technician EMEA- Tesla, Berlin, Germany

 IT Field Support Technician EMEA- Tesla, Berlin, Germany


The Role 

The IT Field Support Technician – IT Operations, is at the forefront of supporting our IT Field Services environment across EMEA region. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to core infrastructure in Tesla Centers. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Berlin, Germany, with some travel to Tesla's field sites throughout EMEA region.


Responsibilities 

Act as Level 2 support for the remote user base in our Tesla Centers

Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers

Maintain security, backup, redundancy strategies, and documentations

Diagnose customer or site issues and address in advance of service disruptions 

Drive a Tesla Center network infrastructure lifecycle refresh

Document system standards with written procedures and processes 

Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment 

Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

Participate in on-call activities and follow the escalation process to provide 24/7 support

Frequent travel to and from remote sites across regions


Requirements

Bachelor’s Degree in Computer Science, Networking, Information Systems or equivalent training/experience 

Minimum of 5 years' experience with desktop (Windows & macOS), infrastructure, network, and software support 

Experience supporting senior-level executives and management

Support experience with IPSec, Cisco,  SD-WAN, and 4G LTE modem network– ability to log level 1 technical support tickets with service providers 

Excellent understanding of Windows and Linux networking components including, TCP/IP, DNS, DHCP, OSI model, etc.

Knowledge of ITIL v3 Framework

Support experience with Juniper, Cisco, Meraki, Cradlepoint, and Aruba products

Experience with Active Directory, JAMF, SCCM, and Windows server environments 

Experience in supporting Apple and Android mobile devices along with MDM 

Experience troubleshooting PC hardware, printers, handheld radios, digital signage 

Must have good communication skills

Excellent English and German language skills, both written and spoken

Must be available for mandatory on-call rotation and occasional weekend support 

Ability to organize and prioritize workflow to meet established timeframes

Strong attention to detail with excellent follow-up 

PowerShell or Python experience is a plus 

Certifications such as JNCIA, MCSE or CCNA is a plus


Apply Here:

https://www.tesla.com/careers/search/job/it-fieldsupporttechnicianemea-95726

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