IT Careers: United Kingdom

Showing posts with label United Kingdom. Show all posts

Senior IT Support Analyst, Mayo Clinic, London, England

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Mayo Clinic Healthcare in London has an exciting opportunity for Senior IT Support Analyst to join our growing team!

The Senior IT Support Analyst provides IT support for vended and custom applications, including resolving highly complex issues. In collaboration with more senior technical support, research hardware environment and software to determine root-cause analysis to resolve problems, document the solution and communicate resolution to the customer. Provides escalated IT support to Help Desk or customers. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. In conjunction with vendor or development team, analyzes metrics on software issues, identifies patterns, and implements viable solutions for sustained performance. Assists with installation, configuration, and troubleshooting business area specific applications and equipment. Provides support for a larger number of or more complex vended and custom developed applications. Leads application analysis, configuration, testing, training, and implementation of applications.

Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure. Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. May be required to provide 24/7 on-call support.

This position is located in London. Qualified candidates must be eligible to work in the U.K., relocation is not being offered.

Qualifications

Technical degree-qualified candidate with two years demonstrated technical experience preferred; Or, GCSE and 6 years demonstrated technical experience.
Must have the right to work in the United Kingdom. Must be fluent in English.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

Full time

Schedule Details

Full time, Monday - Friday

International Assignment

Yes

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Adriana Semko

Apply Here: https://jobs.mayoclinic.org/job/-/-/33647/54464407088

IT Analyst, Teneo, London, England

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,500 employees located in 40+ offices around the world.

The Role

As an IT Analyst based in London, you will play a vital role in delivering high-quality IT services to support the efficient functioning of our organization. You will be part of a dedicated team of engineers responsible for providing service desk assistance, as well as managing IT endpoint configurations, deployments, and providing essential feedback for process improvement.

Your role will involve collaborating with colleagues across the IT department to ensure seamless delivery of end user experience. Additionally, you will be responsible for maintaining accurate IT inventory records and contributing to endpoint refresh programs. Your technical expertise, commitment to customer service, and problem-solving skills will be essential to your success in this role.

Key Responsibilities

Provide exceptional customer service by ensuring all staff have access to the necessary IT services to fulfil their responsibilities.
Collaborate with the engineering team to configure and deploy IT endpoints while offering suggestions for process enhancement.
Contribute to endpoint refresh programs, including resource planning and execution of the plan.
Work closely with various members of the IT team to ensure efficient delivery of all-endpoint services to users.
Maintain accurate records of IT inventory and stock, facilitating effective asset management.
Take ownership of the responsible use, repurposing, and disposal of IT assets, including associated asset records.
Monitor infrastructure and services using available tools, optimizing performance to achieve maximum system and service uptime.
Understand and prioritize customer requirements, escalate, and resolve service requests and incidents effectively.
Configure user accounts, permissions, and passwords as needed.

Schedule and conduct employee inductions and training sessions.

Qualifications and Experience

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Technical Skills: Proficient in IT endpoint configurations, deployments, and troubleshooting. Familiarity with various IT tools and monitoring systems.
Customer Focus: Demonstrated commitment to delivering excellent customer service and resolving technical issues promptly.
Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical staff.
Team Player: Capable of collaborating effectively with cross-functional teams to achieve common goals.
Organisational Skills: Detail-oriented with the ability to maintain accurate records and manage IT inventory efficiently.
Problem Solving: Strong analytical and problem-solving skills, capable of identifying and resolving technical issues.
Adaptability: Able to work in a fast-paced environment, adapting to changing priorities and technologies.
Experience: Prior experience in a similar IT support or analyst role is desirable.
Certifications: Relevant industry certifications, such as CompTIA A+, CompTIA Network+, or ITIL, are advantageous.

Benefits

Competitive salary (dependent on experience)
28 days holiday
Discretionary bonus
Annual salary review
Pension (company contribution: 5% of annual salary)
Extensive investment in personal development & learning
Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
Private medical insurance
Group Income protection
Life assurance
Cycle to work schemes
Season ticket loans
Regular social, cultural and charitable activities

Apply Here:

https://www.teneo.com/careers/open-positions/5744729003/?gh_jid=5744729003&gh_src=8c73b3043us

IT Project Manager, Robert Walters, London, England

This is an exciting opportunity for a Project Manager to join a Global Financial Services firm in London on a permanent basis. In this role, you will be responsible for the end-to-end delivery of IT Infrastructure projects. *Hybrid working model*

Responsibilities:

Planning, executing and closing projects within the firms IT Infrastructure portfolio.
Project reporting and governance adherence.
Create and execute various project work plans and adapt to meet changing needs and requirements where necessary.
Relationship management; develop and maintain strong relationships with internal and external stakeholders.

Skillset and experience:

Proven experience managing end-to-end Infrastructure and Corporate Technology projects within a large Financial Services organisation.
Proven experience delivering complex IT change projects in a cross-functional and fast-paced environment.
Excellent communication and relationship management skills, with experience supporting technical teams.
Proven experience delivering large Microsoft based Infrastructure, Cloud Services and Security focused projects.

If this role is of interest, please click and apply below for more information.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Apply Here:

https://www.robertwalters.co.uk/projects/jobs/bankingfinancialservices/1680256-it-project-manager.html

Senior IT Project Manager, Wickes, Watford, England

Are you an experienced Senior IT Retail, maybe looking for a new and exciting opportunity, if so, we would love to speak to you? While we’ve been around for a long time, this is a new journey for us as we become a stand-alone PLC. Come and join our newly formed Technology team as we embark on a very exciting roadmap which introduces multiple new, foundational capabilities into Wickes to achieve the company's core objectives

In this IT Project Manager role, you will be part of our Enterprise Delivery teams. In Wickes, the primary purpose of a Project Manager role is to lead, oversee and ensure the successful delivery and management of single large, or multiple smaller, projects. This must be done within scope, to a certain quality, and within time and cost constraints. We are looking for candidates that have had first hand experience in implementing Order Management, Customer Management (Data or Case Management), Corporate Finance or Corporate Learning & Recruitment solutions.
We offer flexible hybrid working, with two days a week in our Head Office of Watford. With ambitious plans, time together will create a winning culture. Time in the business will unlock opportunities for impact. Time at home gives you a career that doesn’t put your life on hold. It’s the best of both worlds really.

The Role:Proven experience of achieving successful outcomes through utilising Waterfall and Agile methodologies is essential.

You’ll have first hand experience in vendor selection processes, including RFIs and RFPs.
You’ll be responsible for executing and managing complex projects relating to third parties. Engaging cross-functional teams in end to end processes, to ensure projects are completed in line with timeframes, budget and scope.
You will work with senior stakeholders and third parties to coordinate the delivery of innovative and effective technological solutions.
Distinctive blend of business, IT, financial and communication skills required to build trusted relationships with a cross-section of Wickes stakeholders.
Ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time.

Does this sound like you?As an experienced Senior IT Project Manager, you will be delivering in a Retail environment or similar faced-packed customer focused organisation.

You’ll have first hand experience in implementing Order Management, Customer Management (Data or Case Management), Corporate Finance or Corporate Learning & Recruitment solutions.
Having proven depth and breadth of experience in the Retail landscape, understanding systems and processes.
You'll have good judgement, a sense of urgency and will have demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
A critical thinker, strong problem-solving and trouble-shooting skills, self-motivated and possessing of a high sense of urgency and personal integrity.
You’ll have great interpersonal skills and an ability to build strong relationships at all levels and be able to influence.

What's in it for you?Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

We’re a team. And teams work best together when they know and respect one another. Listen and learn from one another. So we offer a hybrid working model. Giving you the support you need to do well at work, and the flexibility to make life work for you.

We’ll also equip you with a benefits package that includes:

Competitive package including an annual bonus and car allowance

25 Days holiday plus bank holidays
Contributory Pension and Life Assurance
Flexible Hybrid working (2-3 days in Watford)
Save-as-you-earn scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

About Us: We are a multi-channel retailer operating in the home improvement market. With 40 years in industry, we now generate revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues. We care for our people – and we look out for one another. Everyone has a voice. We’re ambitious, but we’re inclusive, supportive and down-to-earth with it. Anyone can build on their talent and expect our support to get on.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general inquiries, or direct CV applications cannot be accepted via this form.

This is an urgent role, application closing date 18th August.

Apply Here:

https://www.wickescareers.co.uk/job/senior-it-project-manager-in-watford-hertfordshire-jid-24280

Desktop Support Analyst- Virgin Media, London, UK

Desktop Support Analyst- Virgin Media, London, UK

About the role

As a Desktop Support Analyst, you'll be part of the Digital Workplace Services team, which sits in multiple regions across the UK. The team is responsible for providing core customer facing IT services to support and solve any technical hardware issues.

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more...

It's your job to play a key part in giving a high level service to our internal VIP and executive customers, ensuring they are fully kept up to date of any progress on break/fix and/or change activity.

The must haves:

    Demonstrable experience in a similar Desktop Support Analyst position providing executive support for board members
    We would love you to bring previous technical IT experience, skills, training or qualifications, this can be personal, academic or work experience
    Expert knowledge of: Mac OSX, Windows 10 and Apple IOS devices
    A people focussed approach with strong customer service experience and communication skills which will allow you to communicate clearly to both technical and non-technical audiences
    Experience responding to problems and complaints and working in a timely manner to resolve issues
    The ability to assimilate, interpret and understand a range of different information so you can resolve or escalate accordingly

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

    25 days' annual leave, plus UK bank holidays.
    A defined contribution pension scheme, run by Fidelity, matched up to 10%.
    Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
    Your birthday off every year, to treat yourself.
    The option to buy and sell up to 5 days leave, to suit your personal needs.

Apply Here:
https://libertyglobal.wd3.myworkdayjobs.com/en-US/Virgin_Media_Careers/job/London/Desktop-Support-Analyst_REQ_00025027-2

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IT Digital Web Ops Engineer- National Trust place, Swindon, UK

IT Digital Web Ops Engineer- National Trust place, Swindon, UK

Summary

IT Digital is a busy department and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently and delivery the Trust’s digital proposition. Working collaboratively with all areas of the Trust, we focus on delivering the Trust’s priority information services at pace, focusing on the needs of our people and supporters. We are continuously improving and securing Trust information services and take great pride in what we do.

Your contractual location will be Heelis, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust.

Please note that contractually this role is titled IT Engineer
What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office Heelis, is situation in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10-minute walk away. Alternatively, you can enjoy our open plan atrium space for lunch times, with our internal café available every day.
What you'll be doing

Behind everything our Supporters see online, from our public websites and mobile applications to the emails arriving in their inboxes, is the infrastructure and security capabilities delivered by the Digital Web Operations team.

An exciting challenge to further develop your career in security remediation and analytics. In this critical role you will be a security advocate leveraging tools to understand exploits and vulnerabilities across the digital estate to help drive and deliver our security road map. You will be responsible for threat analysis within IT digital investigating across all AWS environments, working closely with your team lead and the secops team to remediate security related issues based on operational needs.

We understand the big picture of how our systems relate to each other, facing and overcoming a broad spectrum of challenges using a breadth of tools and approaches. A culture of intellectual curiosity, problem solving, openness and pride in what we deliver is key to our success. Our team brings together people with a variety of backgrounds, experiences and perspectives. We encourage ourselves and others to collaborate, to think big and strive to create an environment that supports not only our team members but the wider organisation too.
Who we're looking for

This role would suit someone with good knowledge in security and dev sec ops and understands the importance of keeping all environments safe and ensuring that security threats to the Trust are mitigated.

You should be comfortable with the use of all things tech and a keen interest to keep abreast of the latest technologies, whether that be infrastructure, cloud hosting, networks or security.

You'll also need to demonstrate:

    Experience of IT Operations, release and deployment management, operational support (ITIL- incident, change management and problem), and monitoring of services.
    Experience in delivering, implementing, and administrating solutions utilising a variety of cloud infrastructure (AWS & Azure), Commercial off the shelf (COTS) and open source packages.
    Technical knowledge and hands on experience of CI/CD deployment pipelines, dev ops tooling such as Kubernetes, Ansible, Jenkins, Github.
    Technical understanding of databases such as MongoDB, Postgres, SQL Server and Oracle.
    Problem solving ability to debug complex distributed applications, services and databases.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

    Flexible working whenever possible

    Free parking at most locations

    Free entry to our properties for you, a guest and your children (under 18)

    Substantial pension scheme of up to 10% basic salary

Apply Here:
https://careers.nationaltrust.org.uk/OA_HTML/a/#/vacancy-detail/110778

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