Network Support Technician, Télébec- BELL, Canada

 Network Support Technician, Télébec- BELL, Canada


Job Summary:

The main responsibility of the technical support/helpdesk technician is to give all necessary support to the resolution of technical problems and this for both internal and external users. He (she) acts as first line support for business customers, and ensures to offer a privileged support to customer service.

 

Responsibilities:

    Acts as first support line for office / computer and internet with the internal users and external customers by conducting a full analysis of all the issues raised by the customer/users
    Resolved immediately any technical or other problems that can be resolved remotely
    fill the information with accuracy in our ticketing system (Remedy/ITSM) during calls or requests call from customers/users and ensures coordination for implementation on time
    Distribute unresolved calls or requiring direct intervention of a second line technician in the priority scale
    Provide dailies follow up on service calls
    Is closing calls when the customer's problem is solved
    Promotes the principles of personalized service in all contacts with customers
    Complete various reports, compliance with appointments and makes recommendations if required
    keeps updating its technical skills
    Contributing to the enhancement and / or the simplification of work processes
    Be sure to maintain a clean and safe working environment
    Perform other related duties

 

Minimum requirements:

    College Diploma in computer science or equivalent
    A+ certification is an asset
    Network+ certification is an asset
    Knowledge of LAN / WAN network
    Knowledge of Citrix, VMWare, Microsoft and Linux environments
    Knowledge of current software (Office Suite, Lotus Notes, accounting)
    Good knowledge of network devices and servers
    Good knowledge of HP, Dell and Cisco products
    Software knowledge of Remedy / ITSM is an asset

 

Holder Profile:

Skills/behaviours:

    Ability to deal with a customer
    Ability to react quickly
    Analytical and research
    Ability to communicate and solve problems
    High team spirit

 

Work conditions:

    Job Status: Regular-Full time
    Work Location: 420 Rideau Blvd., Rouyn-Noranda, QC

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.


Apply Here:

https://jobs.bce.ca/bell/job/Rouyn-Noranda-Network-Support-Technician%2C-T%C3%A9l%C3%A9bec-QC/803030800/?feedId=4&utm_source=Indeed

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