Incident Manager- Interxion, Frankfurt, Germany
Overview
Your Role
Acts as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
Triggering and ensuring management and/or technical escalation and follow up on the escalation
Coordinating and ensuring the creation of a technical and customer impact analysis of certain incidents encountered
Escalating blocking issues reported through the incident report
Cooperating with internal departments to support and provide problem direction to the operational teams
Continuously informing on the status of the problem through the Incident Notification procedure
Your Profile
University degree in electrical engineering or Master Electrician/Cooling with main focus on electrical systems
5 years of experience in Service Support Background Incident & Escalation Experience in the Data Center industry with deep knowledge of all systems within a Data Center
Experienced in working directly with both technical and business management, including higher-level management, on incident processes
ITIL Expert Certified
Excellent and effective communication skills in English and German
Benefits
Open door culture with short communications paths and flat hierarchies
Personalized onboarding plan (buddy system), education programs
Permanent employment contract
Personal development options in a fast-growing environment
Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
Many extras like free drinks, fresh fruit, or cool team events
Apply Here:
https://careers.interxion.com/jobs/7693854-incident-manager-f-slash-m-slash-d
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