IT Service Desk Analyst-Colin Biggers & Paisley, Sydney, AU
About the role:
Provide 1st, 2nd & 3rd level IT technical support to 500 users nationally through telephone, email and face to face in a fast paced environment.
Consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes where SLA's can be met.
Working within collaborative Service Desk Team to provide proactive rather than reactive outcomes for our clients.
Communicating effectively to all areas of the practice, this includes Partners, Senior Management and all other staff including external clients.
An ability to setup, build, deploy, maintain and support Windows 10 workstations, laptops and surfaces with associated hardware and software.
High level understanding of MDM platforms, preferably MobileIron for Mobile device support, deployment and enrolment.
High-level understanding of Windows 10 SOE's.
Advanced understanding in supporting Microsoft Office 2013 & Office 365.
Excellent understanding of Remote access tools for support (VPN, RDP, Dameware & Zoom for use in and after hours support.
Active Directory management (create, move and delete users.
Exchange Management administration involving the Creation of distribution and security groups.
Understanding of Group Policy management.
Good understanding of Networking protocols and administration.
Maintenance of printers and other peripheral equipment.
Support of non-computer related equipment and hardware such as telephony systems, video conferencing and audio-visual equipment.
Ability to contribute and participate in Projects and other tasks.
Adhere to all processes and procedures in the IT department and the wider practice.
About you:
4+ years' experience in a similar Helpdesk/Desktop Support role within legal or professional services with a national focus.
Relevant qualifications are desirable.
Knowledge of networking protocols and administration.
Experience supporting LANs, Wireless AP's, PC operating systems, desktop software and video conferencing platforms.
Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix, anti-virus software; and surface device experience.
Strong research and troubleshooting techniques.
Excellent customer service focus providing a high level of service to our clients, Partners and Management.
Exceptional communication and written skills which includes interpersonal.
Ability to work autonomously and under pressure.
Able to respond promptly and effectively to prioritise multiple queries.
A professional, flexible, positive, friendly and team orientated approach to work.
Align to the to the vision, values and culture at CBP.
Ability to work under pressure, respond promptly and effectively.
Excellent customer service focus providing a high level of service to internal clients
Apply here:
https://www.cbp.com.au/careers/current-opportunities
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