IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

 IT Helpdesk Support- Alteryx, Inc., Sydney, Australia


We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Position Overview:
We are looking to grow our IT Helpdesk team and we're looking for an IT Helpdesk Support person for our scaling Australian operations. We're a fast-growing company and you will play an important role in the success of that growth as we onboard and support Software Engineers, Designers and sales and operations employees.

Required Skills:

    Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware)

    Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.

    Provides hands-on support of all end user IT services, including support of local and remote laptops in a mixed Microsoft and Apple environment, Software installations and troubleshooting on Mac and PC, and Smart phone and tablet setup and troubleshooting.

Qualifications:

    Proven ability to take ownership of job responsibilities with minimal oversight.

    At least 2 years of IT-related support experience

    Thorough understanding of the Microsoft stack of applications (Microsoft Office, Microsoft Teams, Windows Operating Systems, Group Policies, Microsoft Exchange, etc. (Windows 10), (MS O365).

    Advanced working knowledge of application packaging, operating system imaging, patch management and deployment with systems like JAMF and Microsoft Intune & Autopilot

    Full understanding of typical Mac/PC hardware and software installation

    Experience supporting smart phones and tablets.


Apply Here:
https://alteryx.wd5.myworkdayjobs.com/en-US/AlteryxCareers/job/Sydney-Australia/IT-Helpdesk-Support_R6100

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