Helpdesk Analyst- Turners Group NZ

 Helpdesk Analyst- Turners Group NZ


Turners Group NZ Ltd is part of the Turners Automotive Group and we're very proud to have been helping Kiwi's buy and sell used vehicles for over 50 years.

We currently have an opportunity for an experienced Helpdesk Analyst to join our fantastic team in Ellerslie.

The key focus of this role is to attend to helpdesk queries in a timely and efficient manner. This role will also involve:

    Providing First and Second level support to internal and external customers;
    Prioritising and managing helpdesk tickets in order to keep in line with SLA’s;
    Resolving issues or escalating where required;
    Assisting with the implementation and changes to computer and communication hardware throughout the company.

We are looking for someone with a bright and friendly manner, who has fantastic attention to detail and who demonstrates a high level of professionalism and integrity at all times.

In addition, our ideal candidate will also possess the following:

    Previous IT Helpdesk experience in a medium/large organisation;
    Excellent interpersonal skills with a clear & bright telephone manner;
    Time Management and organisation skills;
    Proven ability to work independently or as a part of a team.

An IT certification would be highly desirable but more importantly is the ability to manage your workload and attend to queries in a positive and efficient manner in a busy, often high pressured environment.


Apply here:
https://turners.careercentre.net.nz/job/helpdesk-analyst/penrose/2437

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