IT Support Technician- BMD, Galt, CA, USA

 IT Support Technician- BMD, Galt, CA, USA



Description

    Taking phone, e-mail and incident requests from the defined end user community who require computer or systems assistance.  This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
    Providing escalated technical support for Desktop technicians, provide necessary training and assisting with knowledge gathering to ultimately resolve end-user and customer requests in a timely fashion.

    Create a positive working atmosphere for employees and customer support to exceed in all areas of support
    Work directly with customer to fully understand expectations for projects, deliver results and maintain a clear line of communication
    Install, configure, and troubleshoot software and peripherals with end-users systems
    Record, track, and document incident requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    Escalate and work within defined process to provide timely customer support and escalate appropriately to departments
    Execute other assigned tasks as delegated by appropriate management team

    Assist where necessary onboarding of staff.
    Administer VoIP phone systems.
    Assist with rollouts of new technologies where required.
    Provide assistance to team where necessary.
    Provide endpoint device support where necessary.
    Coordinate and manage projects as required with minimal supervision and guidance, including vendor deliverables, timelines and coordination of internal teams.

    Performs additional duties as required and requested



Apply here:

https://recruiting.ultipro.com/BUI1004BMDI/JobBoard/6b442184-52a5-4635-8db5-5aa4bed2a563/OpportunityDetail?opportunityId=62586509-72ae-4c75-a8d9-e5cda0653833

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