IT Careers: Australia

Showing posts with label Australia. Show all posts

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia

Excellent permanent role for an Infrastructure Architect, working as part of the Strategy and Architecture function of a financial services client. The successful candidate will be a member of the architecture team and will develop platform roadmaps, platform governance and guardrails for the infrastructure practice, as well as supporting projects and programs and assisting the Strategy and Architecture teams.

Responsibilities:

    Develop Infrastructure Platform Architectures, roadmaps, guardrails, and patterns that meet with Enterprise Architecture and Solution Architecture standards
    Act as a trusted advisor, and become a respected innovative agent for change and transformation
    Support the development of the Platform Architecture practice, and its operating and governance processes
    Provide quality control for solution designers, ensuring downstream designs are well
    Build and maintain strong relationships with all stakeholders both internal and external to align strategies with business needs

Required skills & experience:

    5+ years’ experience working in the role of an Infrastructure Architect / Solutions Architect
    Extensive experience in medium to large enterprise environments including the creation of infrastructure architectures, roadmaps and patterns
    Relevant industry certifications relating to the Infrastructure and Cloud practices
    Well-developed communication, facilitation and presentation skills
    Able to negotiate and influence stakeholders at all levels both internal and external
    Able to work as part of a broader group, enabling IT strategies and alignment to strategic business goals and objectives

Apply here:
https://www.2xmtechnology.com.au/i-t-and-t-jobs/infrastructure-architect/3334797

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IT Domain Architect – Data- Aurecon, Melbourne, Australia

IT Domain Architect – Data- Aurecon, Melbourne, Australia

What will you do?

•    Work with the Architecture team and wider IT and Digital teams to define the current and target states for Aurecon’s data architecture and execute a strategy to realise this future vision
•    Deliver a business aligned target state architecture with an emphasis on cost-effectiveness, future readiness and maintainability.
•    Contribute to projects and initiatives with an emphasis on Data by guiding decision making to produce optimal designs and approaches to problems.
•    Support the migration of data from legacy to modern systems with a focus on underpinning new ways of working.

What will you bring?

•    To be successful in securing this role, we are seeking a passionate Data Architect with extensive experience in information and data architecture, exposure to Data Centre and Cloud based technologies and data migration

projects within a large organisation.
•    Experience of developing strategies and roadmaps to align with business strategies and deliver organisational goals.
•    Display proven leadership, communication and engagement skills to bring technology and business stakeholders on a journey throughout planning, design and implementation.
•    You will have a proven knowledge of Data Migration approaches, commercial implications of data management, risks and implementation strategies, the capability to work within projects and portfolios to deliver

outcomes.

Apply here:
https://aurecongroup.wd3.myworkdayjobs.com/en-US/aurecon/job/Melbourne/IT-Domain-Architect---Data_R17267

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Network Engineer / Administrator- FinXL, Melbourne CBD, Victoria, Australia

Network Engineer / Administrator- FinXL, Melbourne CBD, Victoria, Australia

Our client, a large telco company, is looking for a Network Engineer / Administrator.

About the role

    Responsible for the capacity and network performance of the FTTx suite
    Troubleshoot and diagnose network and service incidents

Skills and experience

    Previous experience working within telecommunications domain
    Good understanding of fixed line (FTTx) and network technologies
    Experience working with a ticketing system
    Very good communication skills and keen learner

What's on offer

    12+ months' engagement working at one of the big banks
    Currently work from home with prospect to return to the office 1-2 days per week
    Melbourne or Sydney based role

Apply here:
https://www.finxl.com.au/job/network-engineer-slash-administrator/

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Support Engineer – IT/Infrastructure- Schneider, Adelaide, Australia

Support Engineer – IT/Infrastructure- Schneider, Adelaide, Australia

Job Description

Schneider Electric Digital Grid Solutions provide mission-critical real-time solutions to ensure efficiency and reliability in the operation and management of the electricity grid.

Our solutions include SE Advanced Distribution Management System (ADMS), ArcFMGIS, Distributed Energy Resource Management (DERMS), Autogrid, Smart Metering, Grid Asset Advisor, and Energy Profiler Online.

We have an opportunity for Infrastructure Engineer in our Pacific support and project delivery services team. This role will be responsible for working with various Project Managers and the Support Manager to maintain infrastructure supporting SE ADMS solutions. Over time this role will also evolve to include SE ADMS software deployment skills. While the preferred location for this role is Adelaide, we will consider alternative sites for the right candidate.

Specific Activities;

    Work closely with project teams, support team and customers as required
    Deploy, support and maintain digital grid I.T/O.T infrastructure for new and existing digital grid service customers
    Maintain knowledge of industry best practice trends in the relevant areas

About you;

    You will demonstrate a sound understanding of network infrastructure technologies, MS administration and security management
    Experience with PowerShell scripting would be advantageous MS or Cisco certification is desirable
    Excellent communication and organizational skills
    You are a self-starter with collaborative work habits and high motivation for problem-solving

Apply Here:
https://careers.se.com/global/jobs/28700/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f

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Helpdesk Support Engineer- Total Tools, Port Melbourne VIC, Australia

Helpdesk Support Engineer- Total Tools, Port Melbourne VIC, Australia

About the Role

Total Tools is searching for a Help Desk Support Engineer to join the team at our Port Melbourne Support Office. This role will support Store and Corporate staff with online, phone and face to face support, covering Network/Microsoft/Laptop and devices/ERP Pronto and general IT assistance

Your role will include, but will not be limited to:

    Level 1 and 2 support of Microsoft systems including account creation, basic security and access.
    General IT support for ERP and corporate systems assisting users where necessary.
    Provisioning of equipment, setup and deploying for users to support them in their duties
    Participate in broader, system related business projects. Develop and report on the status of project resources/deliverable, system performance reviews and post implementation audits
    Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation
    Champion customer service and ensure a customer first approach.
    Participate as necessary on the strategic enablement of IT and Digital systems and participate as required.

What will you bring to the role?

    Experience in Microsoft 365 Environment,
    Basic networking and monitoring
    Equipment provisioning, setup and deployment
    Pronto ERP experience will be advantageous
    Customer service experience
    Strong problem solving skills
    Excellent time management skills
    Flexible and ability to adapt to continuous change.
    Ability to multi-task

Apply Here:
http://careers.totaltools.com.au/job/helpdesk-support-engineer-information-communication-technology-port-melbourne-vic-australia-ah000314/de05ad26-4e40-11ec-91c7-42010a8a0004#.YaRuB7rhXIV

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IT Support Officer - Snooze, Canterbury, Australia

IT Support Officer - Snooze, Canterbury, Australia

The role is accountable for providing excellent customer service to a range of stakeholders including retail franchise employees, company retail employees and support centre employees, answering all queries on application-related issues and working alongside other members of the Technology team to ensure that all service-related issues are resolved in an efficient and effective manner.

Customer Service

    Serve as the first point of contact for application-related issues and/or requests from franchise and company retail store staff and support centre employees.
    Demonstrate a customer focus in all behaviours which may include handling challenging and complex customer service enquiries
    Create value for callers by providing an awesome customer experience- Snooze’s mission
    Determine the best solution based on the issue and details provided by the customer
    Walk the customer through the problem-solving process
    Escalate unresolved issues to the next level of support personnel
    Follow up and update customers with status changes and new information
    Support the other members of the Technology team with incoming phone calls and emails

Technology Support

    Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions
    Provide accurate information on IT products and services
    Record events and problems and their resolution in service notes and knowledge articles
     Pass any feedback or suggestions by customers to the appropriate internal team member
     Identify and suggest possible improvements on procedures
    Manage user accounts for all Snooze applications
    Assist in the creation of user guides for Snooze applications
    Escalate any issue outside the ordinary to the appropriate person with the Snooze Technology team
    General
    Provide assistance on other ad hoc duties as and when required

We offer

    A great team and inclusive culture
    Staff discounts at all our brands
    An amazing product to support

Apply here:
https://scope.worldmanager.com/careers/position.php?id=1210&back=index

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IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Position Overview:
We are looking to grow our IT Helpdesk team and we're looking for an IT Helpdesk Support person for our scaling Australian operations. We're a fast-growing company and you will play an important role in the success of that growth as we onboard and support Software Engineers, Designers and sales and operations employees.

Required Skills:

    Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware)

    Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.

    Provides hands-on support of all end user IT services, including support of local and remote laptops in a mixed Microsoft and Apple environment, Software installations and troubleshooting on Mac and PC, and Smart phone and tablet setup and troubleshooting.

Qualifications:

    Proven ability to take ownership of job responsibilities with minimal oversight.

    At least 2 years of IT-related support experience

    Thorough understanding of the Microsoft stack of applications (Microsoft Office, Microsoft Teams, Windows Operating Systems, Group Policies, Microsoft Exchange, etc. (Windows 10), (MS O365).

    Advanced working knowledge of application packaging, operating system imaging, patch management and deployment with systems like JAMF and Microsoft Intune & Autopilot

    Full understanding of typical Mac/PC hardware and software installation

    Experience supporting smart phones and tablets.

Apply Here:
https://alteryx.wd5.myworkdayjobs.com/en-US/AlteryxCareers/job/Sydney-Australia/IT-Helpdesk-Support_R6100

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IT Support Associate- Scalabrini, Chatswood, Australia

IT Support Associate- Scalabrini, Chatswood, Australia

We are currently looking for an IT Support Associate to provide level 1 support for business applications and systems used at Scalabrini both over the phone and in person at multiple locations.

Your Role:

You will be proficient at installing and configuring computer systems and diagnosing hardware & software faults. In your position you will liaise with Scalabrini Staff, internal Application Administrators and ITC Suppliers in order to ensure that application systems and ITC infrastructure remain reliable and responsive. You will be involved with the configuration and support of workgroup systems such as Email, Office 365, SharePoint and Microsoft Teams, in addition to raising purchase Requisitions on behalf of the IT Department.

Key Accountabilities:

Accompanying you exceptional customer service, you are an important point of contact for a wide rage of internal and external stakeholders including end users, internal Application Administrators and ITC suppliers as needed, to achieve fast resolutions for problems.

As part of the IT department you will be responsible for the improvement of our IT systems and encouraged to recommend ways in which technical support processes and technologies can be continuously improved. You provide first level technical support for business applications and systems used at Scalabrini and liaise with fellow IT Team members and ITC Suppliers for investigating infrastructure issues (e.g. local area networks, Internet / data links, servers, WiFi, Telephony, Websites, etc).

You have an ability to install and configure computer systems, diagnoses hardware / software faults and solves technical problems both remotely and in person across Scalabrini villages. You will serve as technical contact when a problem resolution requires multiple interactions and initiate proactive support looking to minimise the time invested by Scalabrini staff on interactions with the external Service Desk and ITC Suppliers.

About You:

    Bachelor of IT/ Engineering or equivalent.
    A minimum of 1 year experience in IT technical support.
    Positive and friendly personality with exceptional customer service skills.
    Excellent verbal and written communication skills.
    Ability to grasp and disseminate information regarding IT systems and processes to non-IT trained users.
    Ability to simply and clearly articulate users’ requirements and address them accordingly.
    High attention to detail and excellent time management and organisational skills.
    Responsive, flexible, able to multitask and a can-do
    attitude.
    Demonstrates an understanding and strict compliance with the protocols, policies and procedures concerning privacy, dignity and
    confidentiality.
    Knowledge of Continuous Quality Improvement activities.

Apply Here:
https://careers.scalabrini.com.au/cw/en/job/493280/it-support-associate

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IT Intern- DHL, Sydney, Australia

IT Intern- DHL, Sydney, Australia

Responsibilities

    Assist in performing hardware and software installation procedures
    Perform software configuration on stand-alone computers and laptops
    Provide support in diagnosing hardware and software issues and troubleshooting activities
    Document all processes in reference manuals for training and guidance
    Assist in hardware and software inventory management
    Troubleshoot equipment such as printers and scanners and other peripherals
    Participate in the requirement gathering for development of software applications
    Handle researching options and research computer bugs and their solutions
    Handle IT-related documentation and make sure that all IT supplies are available
    Assist in gathering user requirements and developing appropriate reports for IT professionals
    Provide users with ongoing assistance in their information technology problems
    Assist in system integration using Programming skills – Java, Python, RESTful API, VBA Macro, etc.

Benefits

    Gain hands-on experience in an IT position
    Shadowing and training experiences with knowledgeable professionals
    Opportunity to attend networking events and company meetings
    Flexible schedule
    Compensation available

Apply here:
https://careers.dhl.com/global/en/job/DPDHGLOBAL99216ENGLOBALEXTERNALAVATURE/IT-Intern?utm_source=indeed&utm_medium=phenom-feeds

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IT Support Level 1- Valiant Finance, Sydney, Australia

IT Support Level 1- Valiant Finance, Sydney, Australia

Description

Valiant Finance is an award-winning FinTech startup that helps Australian small businesses compare and apply for loans from over 70 of Australia's leading lenders.

We're currently experiencing rapid growth, and we're looking an internal IT support specialist to join our team on a full-time basis in Surry Hills.
Requirements

    Setting up, maintaining and trouble shooting desktop, laptop and mobile devices both onsite and remotely.
    Actively maintain our inventory of hardware and software resources and accessories.
    Daily follow ups on pending tickets to ensure SLAs are met through our internal help desk ticketing system.
    Maintaining identity and access management services such as Okta or OneLogin.
    Configuring and enforcing device security policies to satisfy our compliance requirements with mobile device management (MDM) tools such as AirWatch or Jamf.
    Continuing to develop our internal knowledge base.

Benefits

Valiant employees are given extensive ongoing training and development, along with the tools to take their skills to the next level.

It doesn't stop there - with a brand-new office in the heart of Surry Hills, we pride ourselves on having an open, dog-friendly, and empowering workplace where innovation is recognised and rewarded.

On Fridays, we celebrate the team's success with drinks, table tennis and other fun games.

Apply Here:
https://apply.workable.com/valiant/j/8B0C5AEDDD/

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IT Services Support Specialist- Amazon, Sydney, AU

DESCRIPTION

Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technicians spend their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

· Provides comprehensive technical support to Amazon Corporate employees worldwide.

· Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.

· Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.

· Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.

· Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

· Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

· Manage a case count between 15-25 tickets.

· Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.

· Assists with activities to triage and escalate any system or network outage to reduce downtime.

BASIC QUALIFICATIONS

· Associate in Computer Science or related field or experience equivalent.

· 3+ years of experience in help-desk or desk-side support environment

· Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.

· Strong verbal and written skills proven ability to communicate with technical and non-technical staff

· Ability to work both independently and within a team environment

· Display a commitment to quality and strong multi-tasking skills

· Adherence to shift schedules and timeliness are key requirements

· Willingness to work flexible shifts and scheduling, weekends, and holidays

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.

· Microsoft MCSE, MCITP Systems Administrator (Active Directory)

· Advanced Linux systems administration skills

· Strong troubleshooting skills of very complex systems

· Ability to explain complex IT concepts in simple terms

· ITIL Foundation Certification

Apply Here:

https://www.amazon.jobs/en/jobs/1751737/it-services-support-specialist

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IT Support Officer- Black Dog Institute, Australia

About the Role:

This role is for a personable candidate who is comfortable with speaking to various individuals from different facets of the business, They must be interested in continually learning and improving their skills and enjoy not being in their comfort zone to continually develop. The purpose of this role is to support and respond to Black Dog Institute employee IT needs with compassion and skill.

Key Duties:

• Manage on-site and remote IT support tickets including maintenance of accurate and timely incident logs in the ticketing system and determining priority level.

• Resolve tier 3 support requests including troubleshooting and management of systems and devices for Windows and Apple computers.

• Delegate or escalate other support requests as necessary.

• Create and maintain system documentation and training materials.

• Deliver training sessions for new and existing staff on digital technology used at Black Dog.

• Coordinate IT requirements for new starters including IT onboarding.

• Coordinate and track IT assets and access when off-boarding staff, students and other IT users.

• Coordinate and track purchase of new hardware, mobile phone plans and land line phone requirements and manage IT asset register.

• Assist in managing the network infrastructure

• Manage AV requirements for meeting rooms.

Note: the list of responsibilities is not exhaustive, and the Institute may change or request additional activities to meet the operational needs of the business.

Desired Skills and Experience

About You:

The successful candidate will have the following:

Essential Criteria

1. 3+ years experience or qualifications in IT support roles within Microsoft Windows and Mac environments.

2. Demonstrated experience providing outstanding customer service by creating and maintaining productive relationships with a variety of internal/external stakeholders.

3. Excellent oral and written communications skills.

4. Ability to work proactively and independently using exceptional problem-solving skills with proven troubleshooting abilities.

5. Effective time management and organisation skills with the ability to meet deadlines and adapt as necessary to changing priorities.

6. Knowledge of EEO principles and OH&S responsibilities and commitment to attending relevant OH&S training.

Desirable Criteria

1. ITIL certification.

2. Competence in using Microsoft Teams technology, alongside the latest interactive online tools.

3. Previous experience of working in a not-for-profit organization.

Apply Here:

https://blackdog.elmotalent.com.au/careers/external/job/view/87

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IT Specialist- Nestle, Sydney, AU

We currently have an exciting opportunity for an experienced IT Specialist to join our high performing Information Technology team located in North Sydney.

We are looking for an experienced IT Specialist who …

Will provide timely and effective support for the resolution of IT & system related issues and requests across our business. You will be involved in various IT projects where you will need to work with cross functional teams to understand their needs and develop solutions.The ideal candidate will have a University degree (Bachelor or Master) in Information Technology or in Business Administration and 5-7 years of experience in helpdesk, network and infrastructure. You will also have 2-3 years of experience in Project Management and demonstrated experience in Voice & Video conferencing technologies implementation. To be successful in this role you will need excellent stakeholder management, interpersonal and business partnering skills. Project Management or ITIL certification and experience in working for global, FMCG or Retail Company will be advantageous. Your responsibilities will include;

• Providing IT support to all sites in Australia & New Zealand including boutiques

• Managing IT infrastructure and hardware projects from initiation to completion independently

• Providing IT support for Voice & Video conferencing equipment & technologies

• Managing boutique opening, upgrades & decommission projects and transition to business as usual

• Resolution of IT issues and rollout of new technologies with global & regional teams and IT suppliers

• Managing IT assets, hardware and devices inventory for all Nespresso sites

• Managing stakeholders and building collaborative relationships with local, international and external stakeholders

• Working as part of team in cross functional projects to support and manage the roll out of systems and upgrades

• Developing and supporting super user’s community by training and developing knowledge base

Apply Here:

https://jobdetails.nestle.com/job/North-Sydney-NSW-2060/718023201/?feedId=256801&utm_source=NestleCareers

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What do you expect from ‘YOUR’ CV?

That it should be as unique as you, right?

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Bring out your talent, skills and abilities, thus winning over the interviewer/ recruiter just like how you would when you were sitting in front of her/ him, right?

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5) Interviewed on 2 popular Dubai radio channels: Radio Mango 96.2 FM and Radio ME 100.3 FM.

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IT Support Technician- John Holland, Sydney, NSW, Australia

IT Support Technician- John Holland, Sydney, NSW, AU

About the Role

We are currently seeking an IT Support Technician to join the team to support our WestConnex Rozelle Interchange and Western Harbour Tunnel Enabling Works project. Based between our Rozelle and Rhodes site offices.

This is not your average IT Support Technician role - you will be customer facing and solutions focused in supporting users across different sites and locations. You will be curious, energetic, and diligent, and motivated by resolving issues through engaging with users, understanding their needs, and applying break fixes. You will be responsible for supporting our technical infrastructure, daily end user support and maintenance and administration of IT Systems in a diligent and responsive manner to ensure a high level of service to the business.

Responsibilities of the role include;

Supporting all systems, applications and infrastructure under out IT Service Delivery Model

Working to resolve Level 2 support requests, phone calls and walk-up requests

Providing support to the wider IT Team to manage, install, test and troubleshoot new technology and systems

Assisting in reviewing technologies to determine suitability for our business

Supporting SME’s in the implementation of supported applications & systems

Maintaining, assigning and reassigning IT devices and assets

Assisting in mobilisation and demobilisation of project offices

To be successful in this key role, you must demonstrate;

Tertiary qualifications in Computing or other relevant discipline

Help Desk and Level 1-2 support experience

Strong IT networking and troubleshooting skills

Active directory, Service Now, MS Teams and Office 365 experience

Strong communication skills

Excellent time management and organisational skills

A logical approach to problem solving and strong attention to detail

Apply Here:

https://jobs.johnholland.com.au/JohnHolland/job/Sydney-IT-Support-Technician-NSW-2009/585911310/

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What do you expect from ‘YOUR’ CV?

That it should be as unique as you, right?

It shouldn’t be just another copy-paste job.

It should show you in a way you actually are.

Bring out your talent, skills and abilities, thus winning over the interviewer/ recruiter just like how you would when you were sitting in front of her/ him, right?

Dubai-Forever.Com’s CV Writing Service is amongst the best-rated in the entire MENA region. Here's why...

Shabbir Kagalwala, the professional CV writer:

1) 19 years experience of CV writing especially targeted towards the MENASA region.

2) MBA in Human Resources from XLRI, a highly reputed Management school in India, also among the best worldwide.

3) BA in English & Literature from St. Xavier's College, Mumbai, India.

4) Hands-on, active recruiting experience from 1998 – 2008 (with 8 solid years in the UAE), with 2 MNC firms (Oil & Gas and FMCG) that are also leaders in their respective domains.

5) Interviewed on 2 popular Dubai radio channels: Radio Mango 96.2 FM and Radio ME 100.3 FM.

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https://www.dubai-forever.com/about.html

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IT Service Desk Analyst-Colin Biggers & Paisley, Sydney, Australia

IT Service Desk Analyst-Colin Biggers & Paisley, Sydney, AU

About the role:

Provide 1st, 2nd & 3rd level IT technical support to 500 users nationally through telephone, email and face to face in a fast paced environment.

Consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes where SLA's can be met.

Working within collaborative Service Desk Team to provide proactive rather than reactive outcomes for our clients.

Communicating effectively to all areas of the practice, this includes Partners, Senior Management and all other staff including external clients.

An ability to setup, build, deploy, maintain and support Windows 10 workstations, laptops and surfaces with associated hardware and software.

High level understanding of MDM platforms, preferably MobileIron for Mobile device support, deployment and enrolment.

High-level understanding of Windows 10 SOE's.

Advanced understanding in supporting Microsoft Office 2013 & Office 365.

Excellent understanding of Remote access tools for support (VPN, RDP, Dameware & Zoom for use in and after hours support.

Active Directory management (create, move and delete users.

Exchange Management administration involving the Creation of distribution and security groups.

Understanding of Group Policy management.

Good understanding of Networking protocols and administration.

Maintenance of printers and other peripheral equipment.

Support of non-computer related equipment and hardware such as telephony systems, video conferencing and audio-visual equipment.

Ability to contribute and participate in Projects and other tasks.

Adhere to all processes and procedures in the IT department and the wider practice.

About you:

4+ years' experience in a similar Helpdesk/Desktop Support role within legal or professional services with a national focus.

Relevant qualifications are desirable.

Knowledge of networking protocols and administration.

Experience supporting LANs, Wireless AP's, PC operating systems, desktop software and video conferencing platforms.

Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix, anti-virus software; and surface device experience.

Strong research and troubleshooting techniques.

Excellent customer service focus providing a high level of service to our clients, Partners and Management.

Exceptional communication and written skills which includes interpersonal.

Ability to work autonomously and under pressure.

Able to respond promptly and effectively to prioritise multiple queries.

A professional, flexible, positive, friendly and team orientated approach to work.

Align to the to the vision, values and culture at CBP.

Ability to work under pressure, respond promptly and effectively.

Excellent customer service focus providing a high level of service to internal clients

Apply here:

https://www.cbp.com.au/careers/current-opportunities

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