IT Support Technician- Maersk, Netherlands

 IT Support Technician- Maersk, Netherlands


Key responsibilities

The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN etc.
The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues.

Specific daily responsibilities include:
- Handling and preparing HW
- 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
- Problem and Incident Management
- Collecting and providing input for improvements
- Act as a local project coordinator for hardware\software updates\rollouts as required.
- Support for other locations as appropriate within Netherlands.
- Overall responsibility for the support of IT services within the location that the post holder is located, and a small number of remote locations within Netherlands.
- Participate within the on-call support schedule where appropriate
- Asset management updates to Service Now
- Supporting the in office “IT Tech Bar” in office on a rota basis.
We are looking for

The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems.
Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills.

Technical skills:
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Basic knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
- Teams Video Conferencing
- WLAN \Wi-Fi
- Good understanding of IT hardware
- 2nd level desktop support experience


Apply Here:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-293924

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