IT Careers: October 2021

DevOps Architect- Sandstone Technology, Leeds, England, UK

DevOps Architect- Sandstone Technology, Leeds, England, UK

The Role

Sandstone as a supplier of software to the financial service industry has a key requirement for a highly technical individual to assist in transforming and architecting our development and business processes to improve our competitive advantage in time-to-market, cost and time of product development and implementation.

Responsibilities will include, but not be limited to:

    Lead the DevOps practice, the collaboration of development and operations to provide business agility and automation
    Manage DevOps technology evaluation, selection and implementation
    Contribute to DevOps development activities and complex development tasks
    Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
    Advise stakeholders on key business processes including release, codebase and artefact management
    Conduct analysis and review of identified technology processes and provide recommendations for improvement
    Become a DevOps advocate to our clients and help realise efficiency benefits for Sandstone and for them

About you

    10 + years of experience spanning at least two IT disciplines, including technical architecture, network management, application development, middleware, database management or operations
    Demonstrated ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation
    Experience with AWS or any cloud technology
    Strong understanding of software technology and software patterns
    Good leadership skills and ability to engage and collaborate well with identified stakeholders
    Strong passion for technology and architecturally clean solutions
    Enthusiastic learner, who enjoys keeping abreast of industry developments, trends, technology etc
    Team player with a collaborative approach and outcome focussed
    Experience with Container Orchestration (Kubernetes), Terraform or any IaC, Rancher, Sumo Logic or any logging platform - all desirable skills

Apply Here:
https://www.sandstone.com.au/devops-architect-2021

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Active Directory Specialist- Maersk, Maidenhead, England, UK

Active Directory Specialist- Maersk, Maidenhead, England, UK

Key responsibilities

The Active Directory Specialist is responsible for driving the function towards successful technical delivery, utilising various programmes and operational support to increase capability and reduce risk.

Responsibilities:
• Continuous service improvement: AD is heavily used within Maersk and you will strive to improve its performance and health on a daily basis.
• The ability to extract data, generate reports which highlight where service improvements are required, and create opportunities for development and risk reduction.
• Develop or ensure documentation / code is at high standard and specification in accordance with current framework, working with the wider team and vendors to deliver.
• Build strong collaborative relationships with architects, designers, engineers, external agencies, vendor staff and partners.
• Build strong collaborative external relationships with industry experts.
• Develop scope definition, technical viability scoping and best practice solution design to meet the requirements
• Provide guidance to the Solution Architect in the development of solutions.
• Highlight all risks and issues that affect the development or deliveries
• Form strong and trusted relationship with the Product Owner; ensuring that the Product Owner is fully aware of the technical capabilities and shortcomings of the product allowing for sensible technical investment and debt repayment decisions
• Work across teams to define efficient solutions and implementation strategies to create highly cohesive implementation across products
• Share best technical practice across the team and develop others in their technical learning.
• Demonstrate interest in improving the company’s technical awareness, depth and use of technology across the business.
• Participate in the evolution of company level best practices, standards, and policies related to software development.
We are looking for

• A minimum of 5+ years’ working with Active Directory, Access Management and Identity in general
• Good experience in system integration using modern technologies e.g. REST API, specifically MS Graph API and Log Analytics API
• Experience in configuring policies relating to Conditional Access, Identity Protection, Active Directory, Privilege Access Workstations
• Automation is key! You will have experience working with Microsoft AD Functions to optimise and automate
• Highly skilled in writing clean, reusable and efficient code that is easy to read
• Deep knowledge and understanding of technology; a person who stays relevant with the latest technology advancements and trends
• Knowledge of Identity Access management solutions and protocols.
• Knowledge of Microsoft’s Active Directory infrastructure, implementation and its security.
• Knowledgeable in cloud-based document management products.

Advantage if:
• Knowledge of DevOps or something similar
• Knowledge of Microsoft Identity Manager
• Knowledge of AD Standards, policy and role management
• Knowledge of ITIL v3
• Knowledge of auditing

Apply Here:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-290644

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Data Scientist- NeuerEnergy, London, UK

Data Scientist- NeuerEnergy, London, UK

Job Description:

NeuerEnergy is seeking a Data Scientist with strong knowledge of the renewable energy markets to join our technology venture. The purpose of the role is setting up and maintaining forecasting services, assessing their accuracy, refining forecast performance, investigating new modelling methods, and supporting teams with the services in the fast-paced and dynamic environment.

Primary Responsibilities:

    Understand the foundational elements of using advanced analytics and data science to problem solve (e.g. Linear Algebra, Multivariable Statistics, Support Vector Machines, Decision Tree, Random Forests, Artificial Neural Networks, etc:

    Communicate often complex analytical solutions to the wider department, ensuring a strong transfer of key findings and intelligence

    Identify relevant data and manage data access negotiations and collection as well as storage and analysis.

    Implement data science and machine learning methods to extract insights from data and translate them into actionable policies and other recommendations

Main Duties:

    Developing and implementing a Long term forecasting algorithm

    Improving the platform's existing capabilities

    Forecasting and perform simulations of factors affecting the price

    Working with the developers to create workflows that allow clients to maximise their efficiency across day ahead and intraday markets

    Proven experience in the energy industry with a specific focus on having developed forecasting models

    Proven track record of developing forecasting models that have been successfully implemented in industry and used to determine investment decisions

    Experience forecasting additional time horizons and geographies is a plus

    Coding experience to develop the models. This will likely be in a statistically driven programming language such as Python or R

    Run and continuously improve existing price forecasting, models, databases and methodology

    Monitor and assess market and regulatory developments including reports and the review and challenge external consultant forecasts

    Maintain and regularly review market data and input assumptions

    Produce price forecasts and scenarios, and provide expert insight for optimisation, hedging, budgeting and investment/business development decisions

You will have:

    Masters or PhD in Data Science with a Finance background

    Python and its data science libraries (NumPy, SciPy, pandas, seaborn, Scikit Learn, matplotlib, IPython/Jupyter)

    R, Python, Azure, Power BI

    Expertise in Machine Learning, Deep Learning and Statistics

    Be able to demonstrate value from your previous projects

    A demonstrable ability to effectively communicate with both technical and non-technical audiences

    A self starter who is confident to own the process from data preparation to model building and implementation

Good to have:

    Minimal of 2 years experience in Energy Industry

    Effective written and verbal communication skills and the ability to adapt the communication style to a specific audience

    Hold advanced qualifications in quantitative disciplines

    Will be working with large volumes of data and have solid experience working with big data architecture and data flows

    Understand agile iterative development and delivery with a “hands on” approach and a “can do” attitude

    Be highly disciplined and self-organised, but also a team player.

    Data engineering skills with cloud platforms and big data tools

    Knowledge of cloud deployments

    Experience with business intelligence dashboards such as PowerBI, Qlik & Tableau

Apply Here:
https://aqovia.peoplehr.net/Pages/JobBoard/Opening.aspx?v=200d988e-4059-42dc-90a8-e0c011154171

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Azure Architect- Atos, Chesterfield, UK

Azure Architect- Atos, Chesterfield, UK

The opportunity!

Azure Architect The UK Microsoft Practice provides industry-proven experienced Microsoft Architects that personally own and deliver elements from a set of services focused on assessing current and future needs for Atos customers with a focus on Microsoft products. Come in as an Azure Architect and get an opportunity to develop into broader Microsoft technologies! Moreover, Atos has a variety of technical platform expertise, including SAP, Oracle, Open source, Salesforce. Our team is part of a Global practice – you will be involved and provide leadership at the global level! We hold regular sessions with Microsoft teams to understand the future of the Microsoft roadmaps and promote active encouragement to build relationships with 3rd parties. This is a permanent role that will require the successful applicant to gain security clearance. Flexible working options considered. We’re passionate about diversity - if you require any adaptations for your work, or the recruitment process to enable you to be the best you can be, please discuss with us.

Responsibilities:

The Azure Architect:

    Co-operates with senior client, conducting investigations at a high level for IT strategy studies and feasibility studies to meet the customer stated requirements.

    Takes responsibility for investigative work to seek effective business solutions.

    develops architectural views and migration option solutions.

    participates in pre-issue peer reviews and post-issue delivery reviews, utilising business experience and skills to assess and advise on the viability of alternatives.

    organizes implementation through improvements in information systems, data management, processes/procedures, organisation and equipment.

    applies and supervises the use of required modelling and analysis tools, methods and standards, e.g., TOGAF, BCS ES&A, and continuous process improvement.

    builds strong relationships with account and other Atos technical groups (offshore and onshore), ensures the customer and internal partners stay informed on progress and choices available to them throughout the lifecycle of a solution.

Skills and experience we can't do without:

    You will have a proven track record of successfully defining and articulating solutions based on the entire Microsoft Azure platform, cloud, hybrid solutions with ‘on premise’ aspects, or on-premise messaging and collaboration.

    Able to gain or currently hold UK Security Clearance to ‘SC’ level.

Your knowledge and experience should include many or all of the following:

    Successfully defining, designing, and delivering enterprise solutions that embrace the entire Microsoft Azure platform.

    Business knowledge and context of the use and value of Azure.

    Azure Infrastructure as a Service (IaaS).

    Azure Platform as a Service (PaaS).

    Articulation of IaaS, PaaS, FaaS and SaaS, and their business benefits.

    Azure, hybrid and on-premise commercials and their implications.

    Migration strategies and planning.

    Ability to demonstrate the costing of Azure.

    Use of Azure DevSecOps and CI/CD pipelining.

    Integration with other Microsoft products such as O365.

    Use of Azure monitoring the security tooling.

    Demonstrable successful experience in producing detailed component specifications from Business and/or IS systems architectures, taking into consideration the intended uses of the architectures as a whole, translating component specifications into detailed designs for implementation, as necessary using selected products, and where appropriate developing product short-lists and evaluation criteria for use in product selection with proven analytical ability and attention to detail.

Skills we’d like:

    A good understanding of the commercial stages for Bid processes and RFC (Request For Change), along with experience of responding and delivering to CCNs (Change Control Notice).

    Experience using Azure Synapse and Data Bricks.

    Demonstrable working experience in a business analyst/software engineering/technical engineer position.

    Microsoft Certified in Azure.

Apply Here:
https://jobs.atos.net/job/Chesterfield-Azure-Architect-East/729799501/

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Industry Lead Architect- Atos, Boston, UK

Industry Lead Architect- Atos, Boston, UK

The opportunity

An Industry Lead Architect to join our Platform and Application Architecture Practice, with Enterprise Architecture, IT Strategy and Transformation skills and experience. We work with a variety of technology platforms including Cloud services (AWS, Azure, Google, IaaS, PaaS etc.) IoT, Blockchain and AI. Proven experience in one or more platforms is required.

The variety of clients we work with is diverse – covering small to medium sized enterprises to large public sector departments and public listed household names. Example activities include delivering major transformation programmes based on our values propositions including Digital Workplace and Cloud transformation. In addition, we engage on more consultative pieces of work such as assessing clients existing IT estate and advising how best to transform and adopt disruptive technologies, running proof of concept/proof of value exercises as well as producing IT strategies and undertaking a maturity assessment based on the current and future architecture and operating model.

Your day-to-day responsibilities include:

As an Industry Lead Architect, you will: lead engagements which can be either advisory or solution delivery in nature; be the solution lead for bid and business development; lead the development of a value proposition for the practice; and provide line management and team leadership within the practice.

Key responsibilities:

    Lead workshops and interviews with key clients to understand the customer’s business and IT requirements and the related system landscape and operating model.
    To build system and solution architectures that meet the customer requirements and are compliant with Enterprise Architecture principles
    To develop solution architectures which have a wider appreciation and coherence with both security & service architecture and cost or commercial constraints/requirements
    To consult with customers to understand their concerns and develop hypothesis based findings that can be customer tested and produce recommendations and benefits and delivery plan on a page.
    Experience defining and integrating digital solutions into an organization’s strategy and vision
    To prepare and lead (as vital or as part of a team) customer presentations outlining recommended solution architectures and benefits
    To work within the P&AA practice to contribute to and develop thought leadership around architecture and solution offerings and contribute to related value propositions
    Assist with or technically lead the preparation of bid responses to RFPs and to develop the solutions based on case studies or experience along with a delivery plan and associated assumptions and risks
    Financial and Engagement Management
    People management including team leadership and staff development

Signs of success

To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for.

Skills we can’t do without:

All successful candidates will be able to demonstrate leadership, excellent problem solving and analytical skills, with a good understanding of Cloud technology skills.

A good understanding of, or certification in, TOGAF (or equivalent framework) and how it is applied to the customer landscape and how it is used to derive the designs and solutions that we offer our clients.

An appreciation of web-based applications and understanding of the importance of Data and Security architecture and how they apply to customer solutions would be advantageous. A good understanding of the concepts of Agile and how to deliver projects within an Agile related delivery framework.

An appreciation of programme and project management approaches and methods including both waterfall and agile, ideally experience with Prince and Scaled Agile Framework (SAFe).

Client facing workshop facilitation experience and strong presentation skills are also required.

    Overview knowledge of Application and Cloud technologies and ability to learn new technologies
    A willingness to be deployed to client sites and work flexibly as vital to meet the client needs
    Financial and Engagement Management skills to lead a team of delivery consultants
    Financial and Engagement Management skills to support the development of client business cases
    Problem solving skills
    Ability to lead and run a workshop to document customer requirements
    Stakeholder interview skills
    Report writing and presentation skills
    Experience in Architecture modelling tools

Skills we’d like:

As a Principal Architect you would be encouraged to have a wide base of technical knowledge and understanding with specialities relevant to today’s IT landscape. This could include specialist knowledge in areas such as:

    Certification in one or more Cloud technologies
    Understanding of application hosting deployment approaches:
    IaaS, PaaS, SaaS, containers, microservices
    Certification in Togaf or equivalent framework
    Understanding of Agile methodologies and DevOps adoption
    Appreciation of Security architecture
    Appreciation of high level Network architecture in on prem and cloud deployments
    IOT / Blockchain
    Understanding of business case development
    Good knowledge of the basics of Project and Risk Management
    Understanding of current application development approaches and toolsets
    Insight into market and industry trends, and their impact on customer solutions
    Service design and the fundamentals of ITIL including change management

Apply Here:

https://jobs.atos.net/job/Boston-Industry-Lead-Architect-East/704015001/

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IT Support Officer - Snooze, Canterbury, Australia

IT Support Officer - Snooze, Canterbury, Australia

The role is accountable for providing excellent customer service to a range of stakeholders including retail franchise employees, company retail employees and support centre employees, answering all queries on application-related issues and working alongside other members of the Technology team to ensure that all service-related issues are resolved in an efficient and effective manner.

Customer Service

    Serve as the first point of contact for application-related issues and/or requests from franchise and company retail store staff and support centre employees.
    Demonstrate a customer focus in all behaviours which may include handling challenging and complex customer service enquiries
    Create value for callers by providing an awesome customer experience- Snooze’s mission
    Determine the best solution based on the issue and details provided by the customer
    Walk the customer through the problem-solving process
    Escalate unresolved issues to the next level of support personnel
    Follow up and update customers with status changes and new information
    Support the other members of the Technology team with incoming phone calls and emails

Technology Support

    Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions
    Provide accurate information on IT products and services
    Record events and problems and their resolution in service notes and knowledge articles
     Pass any feedback or suggestions by customers to the appropriate internal team member
     Identify and suggest possible improvements on procedures
    Manage user accounts for all Snooze applications
    Assist in the creation of user guides for Snooze applications
    Escalate any issue outside the ordinary to the appropriate person with the Snooze Technology team
    General
    Provide assistance on other ad hoc duties as and when required

We offer

    A great team and inclusive culture
    Staff discounts at all our brands
    An amazing product to support

Apply here:
https://scope.worldmanager.com/careers/position.php?id=1210&back=index

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IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Position Overview:
We are looking to grow our IT Helpdesk team and we're looking for an IT Helpdesk Support person for our scaling Australian operations. We're a fast-growing company and you will play an important role in the success of that growth as we onboard and support Software Engineers, Designers and sales and operations employees.

Required Skills:

    Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware)

    Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.

    Provides hands-on support of all end user IT services, including support of local and remote laptops in a mixed Microsoft and Apple environment, Software installations and troubleshooting on Mac and PC, and Smart phone and tablet setup and troubleshooting.

Qualifications:

    Proven ability to take ownership of job responsibilities with minimal oversight.

    At least 2 years of IT-related support experience

    Thorough understanding of the Microsoft stack of applications (Microsoft Office, Microsoft Teams, Windows Operating Systems, Group Policies, Microsoft Exchange, etc. (Windows 10), (MS O365).

    Advanced working knowledge of application packaging, operating system imaging, patch management and deployment with systems like JAMF and Microsoft Intune & Autopilot

    Full understanding of typical Mac/PC hardware and software installation

    Experience supporting smart phones and tablets.

Apply Here:
https://alteryx.wd5.myworkdayjobs.com/en-US/AlteryxCareers/job/Sydney-Australia/IT-Helpdesk-Support_R6100

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IT Support Associate- Scalabrini, Chatswood, Australia

IT Support Associate- Scalabrini, Chatswood, Australia

We are currently looking for an IT Support Associate to provide level 1 support for business applications and systems used at Scalabrini both over the phone and in person at multiple locations.

Your Role:

You will be proficient at installing and configuring computer systems and diagnosing hardware & software faults. In your position you will liaise with Scalabrini Staff, internal Application Administrators and ITC Suppliers in order to ensure that application systems and ITC infrastructure remain reliable and responsive. You will be involved with the configuration and support of workgroup systems such as Email, Office 365, SharePoint and Microsoft Teams, in addition to raising purchase Requisitions on behalf of the IT Department.

Key Accountabilities:

Accompanying you exceptional customer service, you are an important point of contact for a wide rage of internal and external stakeholders including end users, internal Application Administrators and ITC suppliers as needed, to achieve fast resolutions for problems.

As part of the IT department you will be responsible for the improvement of our IT systems and encouraged to recommend ways in which technical support processes and technologies can be continuously improved. You provide first level technical support for business applications and systems used at Scalabrini and liaise with fellow IT Team members and ITC Suppliers for investigating infrastructure issues (e.g. local area networks, Internet / data links, servers, WiFi, Telephony, Websites, etc).

You have an ability to install and configure computer systems, diagnoses hardware / software faults and solves technical problems both remotely and in person across Scalabrini villages. You will serve as technical contact when a problem resolution requires multiple interactions and initiate proactive support looking to minimise the time invested by Scalabrini staff on interactions with the external Service Desk and ITC Suppliers.

About You:

    Bachelor of IT/ Engineering or equivalent.
    A minimum of 1 year experience in IT technical support.
    Positive and friendly personality with exceptional customer service skills.
    Excellent verbal and written communication skills.
    Ability to grasp and disseminate information regarding IT systems and processes to non-IT trained users.
    Ability to simply and clearly articulate users’ requirements and address them accordingly.
    High attention to detail and excellent time management and organisational skills.
    Responsive, flexible, able to multitask and a can-do
    attitude.
    Demonstrates an understanding and strict compliance with the protocols, policies and procedures concerning privacy, dignity and
    confidentiality.
    Knowledge of Continuous Quality Improvement activities.

Apply Here:
https://careers.scalabrini.com.au/cw/en/job/493280/it-support-associate

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IT Intern- DHL, Sydney, Australia

IT Intern- DHL, Sydney, Australia

Responsibilities

    Assist in performing hardware and software installation procedures
    Perform software configuration on stand-alone computers and laptops
    Provide support in diagnosing hardware and software issues and troubleshooting activities
    Document all processes in reference manuals for training and guidance
    Assist in hardware and software inventory management
    Troubleshoot equipment such as printers and scanners and other peripherals
    Participate in the requirement gathering for development of software applications
    Handle researching options and research computer bugs and their solutions
    Handle IT-related documentation and make sure that all IT supplies are available
    Assist in gathering user requirements and developing appropriate reports for IT professionals
    Provide users with ongoing assistance in their information technology problems
    Assist in system integration using Programming skills – Java, Python, RESTful API, VBA Macro, etc.

Benefits

    Gain hands-on experience in an IT position
    Shadowing and training experiences with knowledgeable professionals
    Opportunity to attend networking events and company meetings
    Flexible schedule
    Compensation available

Apply here:
https://careers.dhl.com/global/en/job/DPDHGLOBAL99216ENGLOBALEXTERNALAVATURE/IT-Intern?utm_source=indeed&utm_medium=phenom-feeds

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IT Support Level 1- Valiant Finance, Sydney, Australia

IT Support Level 1- Valiant Finance, Sydney, Australia

Description

Valiant Finance is an award-winning FinTech startup that helps Australian small businesses compare and apply for loans from over 70 of Australia's leading lenders.

We're currently experiencing rapid growth, and we're looking an internal IT support specialist to join our team on a full-time basis in Surry Hills.
Requirements

    Setting up, maintaining and trouble shooting desktop, laptop and mobile devices both onsite and remotely.
    Actively maintain our inventory of hardware and software resources and accessories.
    Daily follow ups on pending tickets to ensure SLAs are met through our internal help desk ticketing system.
    Maintaining identity and access management services such as Okta or OneLogin.
    Configuring and enforcing device security policies to satisfy our compliance requirements with mobile device management (MDM) tools such as AirWatch or Jamf.
    Continuing to develop our internal knowledge base.

Benefits

Valiant employees are given extensive ongoing training and development, along with the tools to take their skills to the next level.

It doesn't stop there - with a brand-new office in the heart of Surry Hills, we pride ourselves on having an open, dog-friendly, and empowering workplace where innovation is recognised and rewarded.

On Fridays, we celebrate the team's success with drinks, table tennis and other fun games.

Apply Here:
https://apply.workable.com/valiant/j/8B0C5AEDDD/

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IT Support Analyst, EMEA- Lime, Rotterdam, Netherlands

IT Support Analyst, EMEA- Lime, Rotterdam, Netherlands

We are looking for an amazing Support Analyst to join our IT team. Lime is growing across EMEA, and we need a hands-on analyst that can support our distributed team. If you are passionate about technology and helping people, read on. The ideal candidate will be a highly motivated individual that solves technical problems with solutions that are scalable, simple, and secure. If you want to be part of a world class technology team at a company that is changing the world, we want to hear from you!
What You'll Do

        IT analyst for EMEA providing in-person and remote support
        Build strong relationships with IT vendors and service providers
        Troubleshoot user endpoints (PC, Mac, iOS, Android)
        Configure, deploy, and manage hardware, software and networks
        Maintain IT Asset database and stock management
        G-Suite and OKTA administration
        Assist in managing our growing portfolio of enterprise SaaS applications
        Participate in the Onboarding and Offboarding of employees
        Travel across EMEA as appropriate to support our teams

About You

        3+ years of IT support experience including hardware, software, and AV support
        Experience with administering the Google G Suite
        Resourceful and creative problem solver with the ability to discover solutions through research, testing and discovery
        Strong fundamentals in information and data security, specifically in SaaS environment
        Outstanding communication skills, which includes the ability to explain complex concepts to nontechnical audiences
        Experience configuring and maintaining IT ticketing software such as Zendesk or Jira Service Desk
        Experience working with endpoint management systems / MDM (e.g. MobileIron, Workspace One, JAMF)

Apply Here:

https://jobs.lever.co/lime/4dadfd1f-1b44-497f-8c81-e8f3b1850538

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Head of IT- Mega Group, Veghel, Netherlands

Head of IT- Mega Group, Veghel, Netherlands

We are looking for a Head of IT. One with a strong vision, managing information technology and systems, and that is open to investigate new technologies. You are the IT sparring partner for the business, actively contributing to realising our ambitious goals. You will lead the IT team consisting of 1 Web Developer, 1 PHP Developer, 1 Cloud Platform Engineer, 2 Application Managers, 1 System & Application Manager and 1 DevOps Engineer. Together with these colleagues and external partners you manage all (outsourced) developments and activities and you make sure the architecture is developed and run in a stable and cost efficient manner.
WHAT ARE YOU GOING TO DO, WHAT SHOULD YOU BE ABLE TO?

    develop and execute the information plan in line with MegaGroup’s strategy;
    always on the lookout for innovations that can support MegaGroup’s goals;
    initiate relevant projects aimed at improving the IT capacity and activities;
    support our buy and build strategy from the IT perspective;
    take inventory of current and future business needs, linking critical processes/streams and technical infrastructure;
    oversee the implementation of projects with your team and/or with external parties;
    initiate (new) and manage (existing) information projects;
    contract management of external providers (monitor SLA’s, evaluations, follow up).

HOW DOES AN AVERAGE WORKING DAY LOOK LIKE FOR YOU?

You are a linking pin to companywide stakeholders for whom you proactively facilitate the information needs embedding them into our systems. You and your team are monitoring the systems, applications, data and infrastructure to make sure everything is running smoothly. People management is your forte and you are in daily contact with your team, colleagues and third parties to make things happen.
CHECKLIST: SKILLS AND ABILITIES

Can do approach is essential. Your qualifications do the rest. We ask following:

    Bachelor or Master Degree in Computer Science;
    capacity to think strategically combined with an operational, pragmatic mindset;
    5 years IT management experience in a divers international business-to-business environment;
    wholesaler experience is an advantage;
    ability to analyse, design and implement professional IT processes;
    negotiation, advisory and mentoring skills;
    ability to make people grow;
    excellent (project) management skills;
    excellent analytical and communication skills (Dutch and English fluent written and spoken).

Apply here:
https://www.megagrouptrade.com/vacancy/it-manager/

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Analyst IT Support- Hydro Global, Drunen, Netherlands

Analyst IT Support- Hydro Global, Drunen, Netherlands

ROLE PURPOSE:

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.

As IT professional of Hydro Shared Services, the IT Analyst serves as Shared Services’ interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.

RESPONSIBILITIES:

For systems that are either location specific or centrally managed & shared:

    Acting as Location representative of Hydro Shared Services IT professionals towards location Business Customers for any such computer systems
    Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
    Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
    Taking active part in incident resolution flow through a series of actions
    Working with global support teams to resolve both IT infrastructure and Application related issues
    Taking part in IT systems change management flow
    Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
    Replacing parts as required and maintaining user accounts within the locally supported Applications
    Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
    Providing IT infrastructure support for and taking part in the roll-out of new Applications
    Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
    Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
    Maintaining the location specific part of the Active Directory
    Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies

REQUIREMENTS:

    Fluent Dutch and English language knowledge
    Min. 5 years’ work experience on the field of IT Infrastructure
    IT Technician qualification is a must; IT Engineer or equivalent is preferred
    Exposure to and understanding of a manufacturing environment is preferred
    ITIL Certification is preferred
    Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum
    Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; windows 10, etc.)
    PRINCE2 knowledge/certification is preferred
    Experience in basic Vendor management processes is preferred

Apply here:
https://jobs.hydro.com/job/Drunen-Analyst-IT-Support-5151-RW/716001901/?feedId=315301&utm_source=Indeed&utm_campaign=Hydro_Indeed

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IT Analyst- Oliver Healthcare Packaging, Venray, Netherlands

IT Analyst- Oliver Healthcare Packaging, Venray, Netherlands

Position Summary

This exciting role combines site technology leadership with global responsibilities. As the sole IT resource at Oliver’s Venray facility there is responsibility for supporting applications, infrastructure and cybersecurity. This person will need to work well individually as well as part of the global team to ensure that service level objectives are met. Work with functional areas to make processes more efficient through digitization, automation, workflows, system enhancements and training, with support from a global team of experts. Support systems in use to address user incidents and help desk requests. Inform users on best use of the tools available to maximize productivity and get the most from our technology investments. Primary systems in use are the Office 365 environment, Microsoft Dynamics 365 CRM, Cornerstone HRIS, the SAP S/4 HANA platform, MES and legacy applications.

What will you bring us?

As an IT analyst, you will make a significant contributions to system improvements for the business.

•        You will support systems used in a production environment to keep them current, secure and efficient.

•        You work together with Systems Analysts worldwide to develop workflows, scripts, applications and reports to improve the efficiency and availability of data.

•        You take part in challenging IT projects and have your own responsibility.

•        You provide technical support for user problems related to hardware and software issues.

•        You will work with a global team to install, modify and repair computer hardware and software.

Who are we looking for?

We are looking for an accurate IT analyst with a talent for analysis and organization who feels at home in the dynamics of a growing organization. You dare to come up with new initiatives to strengthen the IT systems and processes towards the future. We ask the following requirements:

•        Bachelor's degree in computer science, engineering or comparable work experience

•        At least 2 years of experience with supporting a SAP ERP platform used in a manufacturing environment, preferably including a Manufacturing Execution System (MES)

•        At least 2 years of experience with Microsoft Office 365 technologies

•        At least 2 years of experience as a systems analyst with an understanding of process flows and helping to improve productivity

•        Experience automating manual tasks and digitizing the workplace=

•        Good understanding of computer systems, mobile and other tech products

•        Knowledge of the English language in word and writing is a must.

•        You are accurate, have a sense of humor and can think "out of the box”

Apply here:
https://berwind.csod.com/ux/ats/careersite/4/home/requisition/339?c=berwind

===============================================================

IT Support Technician- Maersk, Netherlands

IT Support Technician- Maersk, Netherlands

Key responsibilities

The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN etc.
The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues.

Specific daily responsibilities include:
- Handling and preparing HW
- 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
- Problem and Incident Management
- Collecting and providing input for improvements
- Act as a local project coordinator for hardware\software updates\rollouts as required.
- Support for other locations as appropriate within Netherlands.
- Overall responsibility for the support of IT services within the location that the post holder is located, and a small number of remote locations within Netherlands.
- Participate within the on-call support schedule where appropriate
- Asset management updates to Service Now
- Supporting the in office “IT Tech Bar” in office on a rota basis.
We are looking for

The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems.
Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills.

Technical skills:
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Basic knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
- Teams Video Conferencing
- WLAN \Wi-Fi
- Good understanding of IT hardware
- 2nd level desktop support experience

Apply Here:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-293924

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Network Support Technician, Télébec- BELL, Canada

Network Support Technician, Télébec- BELL, Canada

Job Summary:

The main responsibility of the technical support/helpdesk technician is to give all necessary support to the resolution of technical problems and this for both internal and external users. He (she) acts as first line support for business customers, and ensures to offer a privileged support to customer service.

Responsibilities:

    Acts as first support line for office / computer and internet with the internal users and external customers by conducting a full analysis of all the issues raised by the customer/users
    Resolved immediately any technical or other problems that can be resolved remotely
    fill the information with accuracy in our ticketing system (Remedy/ITSM) during calls or requests call from customers/users and ensures coordination for implementation on time
    Distribute unresolved calls or requiring direct intervention of a second line technician in the priority scale
    Provide dailies follow up on service calls
    Is closing calls when the customer's problem is solved
    Promotes the principles of personalized service in all contacts with customers
    Complete various reports, compliance with appointments and makes recommendations if required
    keeps updating its technical skills
    Contributing to the enhancement and / or the simplification of work processes
    Be sure to maintain a clean and safe working environment
    Perform other related duties

Minimum requirements:

    College Diploma in computer science or equivalent
    A+ certification is an asset
    Network+ certification is an asset
    Knowledge of LAN / WAN network
    Knowledge of Citrix, VMWare, Microsoft and Linux environments
    Knowledge of current software (Office Suite, Lotus Notes, accounting)
    Good knowledge of network devices and servers
    Good knowledge of HP, Dell and Cisco products
    Software knowledge of Remedy / ITSM is an asset

Holder Profile:

Skills/behaviours:

    Ability to deal with a customer
    Ability to react quickly
    Analytical and research
    Ability to communicate and solve problems
    High team spirit

Work conditions:

    Job Status: Regular-Full time
    Work Location: 420 Rideau Blvd., Rouyn-Noranda, QC

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Apply Here:

https://jobs.bce.ca/bell/job/Rouyn-Noranda-Network-Support-Technician%2C-T%C3%A9l%C3%A9bec-QC/803030800/?feedId=4&utm_source=Indeed

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IT Support Specialist- SkyHive, Canada

IT Support Specialist- SkyHive, Canada

About the Role:

SkyHive is growing and we’re looking for an IT Support Specialist to help support SkyHivers both locally and remote. As the IT Support Specialist, you will be responsible for providing day to day IT support to all SkyHive users. You will manage the installation and configuration of SkyHive’s hardware, software, systems, networks, printers, and scanners. The ideal candidate will possess good working knowledge of troubleshooting Windows/Mac OS and MS Office 365.

Your Responsibilities:

    Provide technical support to users across the entire organization either in person, virtually or through emails.
    Log and manage IT support requests effectively in Azure DevOps and Jira Service Desk
    Install and configure computer hardware, software, systems, networks, printers, and scanners as and when required.
    Track all company equipment.
    Troubleshoot, diagnoses problems, and/or escalate to other technical resources as appropriate.
    Administer Atlassian products such as Jira, Confluence, and Jira Service Desk
    Administer users in Office 365 and Azure AD
    Document proper troubleshooting steps for users, and ensure existing documentation is up to date
    Manage, configure and troubleshoot OpenVPN Access Server on AWS
    Desire and aptitude to learn new skills, adapt to new technology, and grow to accept more responsibility within the organization

But Who Are You Really?

    Flexible: You’re adaptable and comfortable wearing many hats in a fast-paced and changing environment
    Problem solver: You have strong analytical skills with demonstrated initiative and a solution-oriented mindset
    Accountable: You have a demonstrated “no-nonsense” attitude to delivering excellence to customers
    Dependable: You have a strong work ethic, are able to coordinate multiple projects and meet goals in tight timelines
    Detail-oriented: You think critically about challenges & design efficient & effective solutions
    Integrity: You act with diplomacy and keep your commitments to the team, customers, and SkyHive stakeholders

Qualifications:

            Diploma, Certificate or Degree in IT, or equivalent experience
            2+ years experience in an IT Support, help desk or similar role
            2+ years experience working and troubleshooting MS Office 365
            Experience working on Azure DevOps
            Experience working on Azure AD
           Experience working with Jira Service Desk or other request tracking systems
            Experience working with OpenVPN
            Bonus: Configuring Routers / Switches / VPN on premise
            Bonus: Python

Apply Here:
https://skyhive.humi.ca/job-board/it/8194?source=Indeed

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IT Director- Marlabs Canada Incorporated, Toronto

IT Director- Marlabs Canada Incorporated, Toronto

Marlabs Canada Incorporated., a Toronto, ON – based software and technology consulting company, has a permanent position for an IT Director. Job duties include evaluate, modify, and create information systems policies and procedures. Manage teams and assign employees to various parts of the process. Hire and train new employees. Analyze current and past projects. Keep track of daily progress of projects in development. Meet with clients to develop new ideas and relay the information to the development teams. Manages different budgets related to each different client/project. Work not only on delivery what has been agreed with the client, but also work to grow the same account with additional services or even new projects identified. Participate in new client discussions providing solutions for client’s business problems. Participate in training new employees to be recruited in Canada based projects.

EDUCATION AND EXPERIENCE: Bachelor’s Degree in Information Systems, Computer Science or related with 10 years experience.

OTHER REQUIREMENTS: The candidate must have 10+ years previous experience working in C-Level positions, preferably with sector/industry knowledge in Oil & Gas/Energy, Engineering and Construction, as well as deep understanding of how Consulting companies, especially in India, works towards to providing IT services like infrastructure, Cloud and information security focused on these industry segments. The candidate will also possess deep knowledge of Latin American market in above mentioned industry segments, since some of our clients have a presence in that region.

Apply Here:
https://www.marlabs.com/job/it-director/

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IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

As part of the Kool-I.P. team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable.

DUTIES & RESPONSIBILITIES:

    Manage customer expectation and provide great customer service
    Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
    • Field incoming help requests from end users, as required, forward requests to Tier 2 or Tier 3 support.
    • Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
    • Perform troubleshooting and remediation, while updating documentation.
    • Perform hands on fixes, including software/hardware install and upgrade, implementing file backups and configuring systems and applications.
    • Manage deployment, administration and support for corporate desktops.
    • Identify and learn appropriate software and hardware used and supported by the organization.+
    • Other duties as assigned.

QUALIFICATIONS:
• Able to work alone with little supervision
• Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline, or equivalent experience
• Ability to troubleshoot and manage desktops and laptops, Printer set up, administration and/or Cloud based email support, various browsers (Internet Explorer, Chrome, Mozilla), Antivirus software, Anti-Malware software, printer and connectivity issues
• Solid understanding and strong Windows and Software Application and hardware support (Word/Excel/Outlook)
• Proficiency with software technologies and basic hardware (note: applicants may be quizzed during interview process)
• Extremely reliable and punctual
• Must be able to work independently and know when to escalate issues upon determining cause
• Excellent customer service skills
• Responsible self-starter who can effectively plan and organize his/her own work
• A positive and enthusiastic attitude
• Strong communication skills and command of the English language, written and verbal are required for this position

EMPLOYMENT REQUIREMENTS:
Due to the requirements and industries some of our customers work in, the following will also be required:
• Criminal record checks – as many of our customers require this prior to any onsite work.
• KooL-IP will be asking for proof of being fully vaccinated, or at a minimum being in the process of becoming fully vaccinated for SARS CoV-2.

Apply here:
https://www.kool-ip.ca/ads/it-customer-support-techician/

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IT Support Technician- Abbotsford, Canada

The City of Abbotsford is looking for a high energy, customer service focused Auxiliary IT Support Technician to join our fun, dynamic team of professionals.

In this customer service orientated role you will deliver outstanding support by providing problem-solving assistance on IT desktop and office equipment support to staff. As the IT Support Technician you will write script and use IT Management tools to deploy software packages, updates and patches; receive and troubleshoot a variety of software, hardware and network communication problems; resolve or refer problems to appropriate staff; carry out assigned special projects and provide advice and assistance to clients to enable them to optimize IT related products, services and equipment such as:

    Physical or virtual desktops and peripherals;
    Mobile devices;
    Telecommunication equipment, voice trees and voicemail;
    Printing, copying and scanning services;
    Desktop applications and operating systems; and
    Network logon accounts and resource access.

Your dynamic relationship building skills will help you in establishing and maintaining effective working relationships with internal and external contacts to effectively convey clients’ needs and concerns. You will have a passion for lifelong learning to keep sharp on current trends and development in technology.

As our ideal candidate you will have:

    Grade 12 plus a two-year diploma in computer sciences from a technical institute or college
    Minimum of one year PC hardware, software applications and networking experience
    Valid Class 5 BC Driver’s Licence.

Apply here:
https://www.civicinfo.bc.ca/careers?jobid=66059

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Incident & Problem Manager-FIS Global, Frankfurt, Germany

Incident & Problem Manager-FIS Global, Frankfurt, Germany

About the team

This role sits within the Client Engagement function, managing the relationship with clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organization, the team ensures that responsibilities to clients are met consistently.

What you will be doing

    Manage complex incidents and problems affecting multiple services to protect production systems critical to business success.
    Ensure contractual service level agreements are met in support of client and company mission-critical business requirements.
    Develop, coordinate, and promote incident and problem management activities across the entire enterprise and take responsibility for effective functioning of these processes across the organization.
    Provide immediate response and coordination aimed at minimizing the duration of service interruptions.
    Make decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
    Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.
    Recommend and document departmental standards and procedures.
    Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.
    Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.
    Facilitate daily, weekly, and monthly tactical meetings as well as create incident reports as determined by business and technology needs.
    Compile the enterprise post incident report and work with various teams in root cause analysis process to determine cause of incident.
    Other related duties assigned as needed.

What you bring:

    Considerable knowledge of incident and problem management principles, procedures, and techniques
    Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)
    Strong knowledge of issue resolution and escalation practices
    Broad knowledge of IT infrastructure
    Ability to apply analysis and creative thinking when solving problems and conflict
    Ability to provide acute attention to detail
    Ability to communicate effectively to all levels within the organization
    Ability to manage multiple incident tasks simultaneously
    Conflict resolution and facilitation skills
    Independent and collaborative decision making
    Skilled at identifying and implementing process improvements
    Ability to effectively establish and maintain relationships across the organization
    Excellent written communication skills
    Solid business acumen and an awareness of business implications of decisions
    Demonstrated skill in timely, proactive, responsive follow-through on deliverables
    Ability to organize tasks and priorities effectively and under minimal supervision
    Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

Apply here:
https://careers.fisglobal.com/us/en/job/FIGLUSJR0165012EXTERNAL/Incident-Problem-Manager-m-w-d?utm_source=indeed&utm_medium=phenom-feeds

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Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

The role and your impact at TIER

    Own the development of the global IT services portfolio with a focus on employee-centricity, scalability and security
    Mentor, hire and develop a high-performing team with your vision for IT services and your technical expertise
    Drive decisions for IT services across their entire lifecycle and shape the digital workplace for all employees at TIER
    Enable TIER to scale further with a global IT service portfolio
    Provide a great experience and reliable support for IT services
    Manage solution providers and suppliers to supplement your team
    Work together with IT security experts and deduce IT governance
    Manage governance, risk and compliance for the entire internal IT infrastructure

You’ll fit great with these skills and qualifications

    Have successfully managed IT services organisation-wide
    Proven knowledge in the areas of IT Service Management and internal security
    You like to dive into the details but are also a great communicator with senior stakeholder management experience
    Have 5+ years of proven experience in IT Services
    Experienced in hiring, developing and motivating high-performance IT teams
    You enjoy working in a fast-paced environment
    Completed studies in computer science or a comparable field of study
    Solid experience in providing services with a strong end-user or user experience focus
    Strong analytical skills, networked thinking and affinity to process definition and process optimization
    Very good and effective communication skills across all levels with a focus on change and transformation processes
    You are business fluent in English, German is a plus

Apply here:
https://boards.greenhouse.io/tiermobility/jobs/4148478004
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IT Field Support Manager Europe- DB Schenker, Germany

IT Field Support Manager Europe- DB Schenker, Germany

The IT Service Desk Europe II Field Support Manager is responsible for the Europe II Field sup-port operation of the ITSD (including resources) for local and Global IT services used in Schen-ker locations. The position will assist the Head of IT Field Support to ensure that there are support plans in place that are defined country by country and utilize either Schenker field resources or 3rd parties and the management of those resources. Issue resolution for applications, user hardware and network/infrastructure which cannot be resolved remotely and planned mainte-nances that require field support are the primary responsibilities, in addition to escalation management.

Your tasks:

    Responsible for the Europe II escalation management regarding ITSD Field Support top-ics, incl. support of decision making, risk management and prioritization
    Ensures appropriate reporting and notifications to Europe II key stakeholders and that key performance indicators are measured and reported
    Field support will be dispatched by either L1 or L2 support using the Field support function within Service Now, setup will require configuration data to be captured, imported and maintained for internal & external resources so that resources are dispatched in the most efficient manner.
    Lead and facilitate post mortem / deep dive investigations into high impact incidents, take ownership to drive root cause investigation, risk mitigation, and ensure a permanent reso-lution is executed
    Resolution of tickets assigned to Field Support.
    Support to manage escalations and resolves customer complaints related to field support
    Ensures support and maintenance of local IT services (i.e. applications, user hardware and network/infrastructure which are defined country by country)
    Coordination of support for local installation of PCs, notebooks and software components, infrastructure in conjunction with local or global GIS programs
    Work with 3rd party suppliers in accordance with Schenker processes as identified by the country support plan.
    Quality of Service management including SLA / KPI compliance and corrective actions for internal / external resources.
    Identify and execute Continuous Service Improvements
    Resource management – planning, onboarding of new staff, target setting & review, disci-plinary (if appropriate) etc. in accordance with country specific rules & regulations.
    Implementation of global standards for the field support teams. (i.e. trainings, skills, tools)
    Ensures integration testing of new or changed solutions so that the Field resources pro-vide a first-class Quality of Service.
    Implementation of Branch Health Check (BHC) and Cyber Cafe concepts for all countries / branches within the region.
    The work environment for this position demands 25% of traveling.

Your profile:

    Multiple years directly related work experience
    Several years of experience in a supervisory Field Support role
    Ability to interact with employees at all levels
    ITILv3 Foundation certification
    Excellent organizational, communication, and problem-solving skills and a proven under-standing of IT business needs and knowledge of IT industry standard best practices
    Working knowledge of basic hardware and software products
    Excellent Microsoft Office Skills
    Fluent in English language skills (verbal & written)
    Several years of International business experience
    Several Years staff management of large teams
    Must be culturally diverse

Apply here:
https://karriere.deutschebahn.com/karriere-de/Suche/IT-Field-Support-Manager-Europe--6538188?utm_campaign=AlwaysAll&utm_content=&utm_source=Indeed&utm_medium=Organic_Jobad&utm_term=Akademiker

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Incident Manager- Interxion, Frankfurt, Germany

Incident Manager- Interxion, Frankfurt, Germany

Overview

Your Role

    Acts as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
    Triggering and ensuring management and/or technical escalation and follow up on the escalation
    Coordinating and ensuring the creation of a technical and customer impact analysis of certain incidents encountered
    Escalating blocking issues reported through the incident report
    Cooperating with internal departments to support and provide problem direction to the operational teams
    Continuously informing on the status of the problem through the Incident Notification procedure


Your Profile

    University degree in electrical engineering or Master Electrician/Cooling with main focus on electrical systems
    5 years of experience in Service Support Background Incident & Escalation Experience in the Data Center industry with deep knowledge of all systems within a Data Center
    Experienced in working directly with both technical and business management, including higher-level management, on incident processes
    ITIL Expert Certified
    Excellent and effective communication skills in English and German

Benefits

    Open door culture with short communications paths and flat hierarchies
    Personalized onboarding plan (buddy system), education programs
    Permanent employment contract
    Personal development options in a fast-growing environment
    Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
    Many extras like free drinks, fresh fruit, or cool team events

Apply Here:
https://careers.interxion.com/jobs/7693854-incident-manager-f-slash-m-slash-d

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