Technical Support Engineer- McAfee, Germany, Paderborn

 Technical Support Engineer- McAfee, Germany, Paderborn


Role Overview:

The Technical Support Engineer works with a team of experts to help large corporate customers deploy McAfee's network-based security applications. The main product focus is McAfee Web Protection Service & Unified Cloud Edge. The Technical Support Engineer addresses inquiries, primarily by email but also by phone, from corporate clients all around the world, but with a focus on the EMEA region (Europe, Middle East and Africa). They support these clients until their issues are resolved. The problems encountered are analyzed in advance by the customers' technical experts, and formulated as a request on a technically advanced level. The challenge is to isolate the problem, find the cause, and provide a solution.

About the Role:

    International technical support over the phone and remotely
    Thorough problem solving with documentation of customer issues and expectations
    Writing of articles for the knowledge base
    Preparing and presenting product and protocol related trainings within the team
    Close cooperation with the development department
    Accurate and timely disclosure of information to assist the team
    Compliance with demanding standards with regard to knowledge and professionalism
    Ongoing training in all supported McAfee products and general technologies

About you:

As a technical expert in the areas of networks and Unix/Linux operating systems, you must be able to analyze technical problems with the help of the usual tools, and solve them systematically. You are used to documenting your experience and knowledge in a meaningful way. You should also have the following qualities and experience:

    Training as an IT specialist for system integration/application development with professional experience or college degree in information and communication technology, or a comparable Bachelor's or Master's degree
    Considerable experience with Unix/Linux operating systems
    Advanced knowledge of web & routing protocols, TCP/IP, HTTP(2)/HTTPS, SSL, Firewalls, and VPNs
    Experience in using network analysis and troubleshooting tools




Apply Here:
https://careers.mcafee.com/job/-/-/731/18032351808

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