Helpdesk Support Engineer- Total Tools, Port Melbourne VIC, Australia

 Helpdesk Support Engineer- Total Tools, Port Melbourne VIC, Australia



About the Role

Total Tools is searching for a Help Desk Support Engineer to join the team at our Port Melbourne Support Office. This role will support Store and Corporate staff with online, phone and face to face support, covering Network/Microsoft/Laptop and devices/ERP Pronto and general IT assistance

Your role will include, but will not be limited to:

    Level 1 and 2 support of Microsoft systems including account creation, basic security and access.
    General IT support for ERP and corporate systems assisting users where necessary.
    Provisioning of equipment, setup and deploying for users to support them in their duties
    Participate in broader, system related business projects. Develop and report on the status of project resources/deliverable, system performance reviews and post implementation audits
    Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation
    Champion customer service and ensure a customer first approach.
    Participate as necessary on the strategic enablement of IT and Digital systems and participate as required.

What will you bring to the role?

    Experience in Microsoft 365 Environment,
    Basic networking and monitoring
    Equipment provisioning, setup and deployment
    Pronto ERP experience will be advantageous
    Customer service experience
    Strong problem solving skills
    Excellent time management skills
    Flexible and ability to adapt to continuous change.
    Ability to multi-task


Apply Here:
http://careers.totaltools.com.au/job/helpdesk-support-engineer-information-communication-technology-port-melbourne-vic-australia-ah000314/de05ad26-4e40-11ec-91c7-42010a8a0004#.YaRuB7rhXIV

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