Domain Support Specialist- Ericsson,Sunway, Malaysia
Our Exciting Opportunity:
We are now looking for a Domain Support Specialist to secure site utility management as part of customer service fulfillment and operation and field support includes utilities, routine billing processing and support service operation.
You will:
You will establish centralized support service operation for billing and utility management as part of customer service fulfillment.
Handle real estate agreements, negotiation, utility payment, site permitting, and licensing of telecommunication network sites/facilities.
Focus on improvement of support service operation
Secure Escalation support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
You will have 5-10 years of experience managing telecom site utility management
To be successful in the role you must have:
Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
General Mobile Telecommunications knowledge with experience in site acquisition, property management, site utility management, licensing and permit.
KPI and financial analysis
Analytical and automation capabilities
Basic understanding and working knowledge of payment methodologies, real estate agreements
Apply Here:
https://jobs.ericsson.com/job/Sunway-Domain-Support-Specialist-10/734461302/?feedId=47200&utm_source=Indeed&utm_campaign=Ericsson_Indeed
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