Desktop Support Analyst - Stantec, Auckland, NZ

 Desktop Support Analyst - Stantec, Auckland, NZ


About the role

The Desktop Support Analyst is responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications, desktop and mobile services.

Your key accountabilities will include:

• Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers.

• Resolve ITSC tickets within agreed timeframes and ensure all tickets are correctly documented.

• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues on a daily basis, and monitoring and alerting managers on trends.

• Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.

• Test and deploy software updates and security patches to servers and workstations.

• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.

• Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure

• Contribute to internal IT Operational/Infrastructure initiatives.

• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.

• Contribute to the development of operational procedures and documentation.

• Able to work after office hours as required.

• Able to travel across offices.

• May also have a skillset or other responsibilities in supporting Stantec infrastructure which may include but is not limited to workstation, network, server and backup.

Title:

Desktop Support Analyst - Auckland

Qualifications:

To be successful for this role you'll need:

To have recently completed a Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and:-

Intermediate level of knowledge of:

o Microsoft operating systems ( Windows 7, 8,10)

o Imaging, configuring desktop and troubleshooting hardware issues

o Office 365 support

o ITIL Service Management best practices, plus

Basic understanding of:

o Microsoft server operating systems

o Office 365

o Network principals technologies and services

o Backup concepts, software/hardware technologies

To be eligible for this role you must be a permanent resident or NZ citizen. You must have valid driver’s license and passport as travel will be required, including some international.

You will be naturally curious, passionate about process improvement and able to work with minimal supervision within a geographically-dispersed team. You will have strong verbal and written communication skills, a ‘customer-orientated’ approach and with a can-do attitude when faced with business challenges.



Apply Here:
https://stantec.jobs/auckland-nzl/desktop-support-analyst-auckland/3A06CF8D38704113A9A9051BC95CFB8B/job/?vs=1554&utm_source=Indeed-DE&utm_medium=Job%20Aggregator&utm_campaign=Indeed