Helpdesk Analyst - Deloitte, Auckland, NZ
The opportunity
We are looking for an experienced Helpdesk Analyst to join our team in Wellington.
In this role you will be primarily focused on providing software and hardware support to our offices nationwide.
You will also be on call 1 week out of every 8 weeks. 5:30pm – 10:00pm weeknights and 8:00am – 8:00pm during weekends.
Our Team
We have 8 in our Service desk team and we provide support over the phone, via email and onsite to people located across our eight offices.
About you
We are looking for a bright and driven individual with exceptional relationship building and customer service skills.
Ideally you will have:
At least 2 years’ experience in a similar role supporting 500+ staff
Ideally have worked in a corporate environment
Phone, email and face-to-face support experience required
Demonstrable problem solving experience
Supported Microsoft Office Products and Windows 10 Operating Systems.
Hands-on experience working with laptop hardware and mobile devices.
Excellent communication skills and professional phone manner
Ability to work well under pressure and with a sense of urgency
Obtained, or working towards MCSA / MCITP or ITIL qualifications are advantageous.
A strong client focus, flexible approach and love of a fast paced team environment will ensure your success in this role.
Apply Here:
https://jobs.lever.co/deloitte/91b64c19-cf95-48ba-8990-d0d9ffef96b6
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