App/ Cloud Support (IT Support)- Accenture, Bangkok, Thailand

 App/ Cloud Support (IT Support)- Accenture, Bangkok, Thailand


JOB SUMMARY:

Provide day-to-day IT Support for the organization in the area of IT Infrastructure Operations. Resolving general technology infrastructure support incidents related to endpoints and service requests logged by end users via the IT Support Services.

JOB DESCRIPTION

    Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile.

    Responsible in processing service request related to endpoints such as but not limited to:

        Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.

        Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.

        Performing/assisting with the troubleshooting on managed active directory and other related services.

        Performing/assisting with the network/connectivity related tasks, and preventive maintenance

        Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits.

    Responsible in coordinating workstation hardware related issues to vendor.

    Responsible in providing timely and accurate update and information on assigned incidents and service request.

    Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.

    Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process

    Work closely with service providers to resolve workstation related issues and/or in provisioning new services.

    Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.

    Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.)

    Act as endpoint process expert.

    May be tasked as a Dedicated Support Engineer where required.

    May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.

    Responsible for Network Load Conversions for troubleshooting and training room set-ups.

    Performs assigned activities or tasks which are aligned to the set objectives by the management.

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Qualifications

Job Qualifications

EDUCATIONAL REQUIREMENT:

    Graduate of Engineering course, in any of the following discipline is highly recommended:

        Electronics and Communications Engineering

        Computer Engineering

        Electrical Engineering

    Or,  graduate of B.S. in Computer Science or Information Technology

WORK EXPERIENCE AND COMPETENCIES / SKILLS REQUIREMENTS:

    Must have at least two (2) years’ experience in an IT-related capacity.

        Technical experience must include the following:

        Basic to Intermediate skills in Workstation/Server/Network/Voice administration, operations & maintenance troubleshooting

        PC hardware troubleshooting

    Must have good command of English (oral and written communication), and effective presentation skills.

    Knowledgeable in the following standards: ISO 20000, ISO 27001; ISO 22301; CMMi for Services

    Background in Service Support, Service Delivery, IT Service Management, IT Operations.

    Certified in CompTIA A+, ITIL Foundation v.3, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Desktop Support Technician (MCDST) will be an advantage.



Apply here:
https://www.accenture.com/th-en/careers/jobdetails?id=R00055272_en

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