Senior Desktop IT Support Technician- Infoblox, Singapore

 Senior Desktop IT Support Technician- Infoblox, Singapore


Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.

We are looking for a Senior Desktop IT Support Technician to join our Global Service Desk team in Singapore APJ, reporting to the senior manager of Global Service Desk (GSD) in India. In this role, you will own end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will also respond to inquiries; complete end-user asset management; set up local and remote new hires; build user accounts, email accounts, and all related system access and roles, and image and deploy computers and supporting systems. This is an exciting opportunity to learn multiple IT support technologies and processes, including client computing, IT asset management, global service desk operations, and front-ending site support.

The ideal candidate is a self-motivated, customer-focused strong multi-tasker who has strong communications skills, can process a significant number of support requests, and change gears quickly. You have sharp analysis and troubleshooting skills and are an expert at managing relationships with your stakeholders and vendors.

What you’ll do:

    Provide day-to-day IT support to local, remote, and global users through multiple methods, including an online ticketing system, in-person, email, and instant messaging
    Assist staff with installation, configuration, and ongoing usability of laptop computers as well as peripheral equipment and software
    Coordinate and manage the entire new hire IT process, including imaging, building, and setting up new user accounts and deploying and supporting new employees’ computers
    Collect equipment from departing employees and add it to the tracking database
    Maintain user accounts in programs such as AD, SSO, etc.
    End-to-end IT asset management for the entire region
    Collaborate and participate in all important meetings across the globe as needed
    Assist in all IT-related projects on the site and manage end-to-end VIP support
    Manage all unified communication devices and their products in the region in coordination with IT infra and IT infosec teams

What you’ll bring:

    5 to 7 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, and customer support
    Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
    Ability to manage IT end-user asset management for the region
    High level of expertise in Mac and Windows hardware and software support
    Strong knowledge of MS Office, Office 365/Outlook, and Google Apps for work
    Strong knowledge and experience with help ticketing systems such as ServiceNow
    Demonstrated proficiency with Active Directory and remote control support tools
    Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
    Extreme customer focus in all aspects of work
    Demonstrated ability for supporting DUO, Okta, ZOOM, Cisco VPN preferred
    Demonstrated ability with Endpoint Management platforms like MS Intune and Jamf preferred
    100% commitment to IT security- and compliance-related tasks and responsibility


Apply Here:

https://jobs.jobvite.com/careers/infoblox/job/ocdkhfwK?__jvst=Job%20Board&__jvsd=Indeed

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