IT Careers

IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

Roles & Responsibilities

About the Client

Our Client is a MNC Company

Responsibilities

    Troubleshoot to resolution Windows, MSFT Intune, Apple Mac, Mobile devices, copiers and other internal application software issues as assigned
    Office 365 account administration and troubleshooting Image, configure, upgrade, and repair Dell desktops and laptops
    Active Directory & MS Exchange account administration including add/change/move requests Administer and maintain iPhone and Android mobile phones\tablets via MobileIron MDM
    Onsite support if required at multiple sites in Singapore Remote support for all other metros in APAC (Australia, China, Hong Kong, Japan, Indonesia, Korea)
    Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
    Help troubleshoot and work with telecom engineers to resolve end user telecom issues
    Provide outstanding customer service
    Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation

Skills/Requirement

    2 - 3 years' experience working in a fast paced and dynamic, very customer-focused IT end user support environment
    Understanding of system administration, networking Experiences in System Administration (Exchange, DHCP, Microsoft System Center Imaging Solution, Azure AD, Intune, Mac System, Jamf, event support and Corporate End User Support are critical.
    Advanced to expert knowledge of Windows, Mac OS, and MSFT Tools Intel based Mac hardware/software support is desired
    Certifications including MCDST or higher Microsoft IT Professional certification or Dell IT Pro certification are desired.
    Detail oriented, deadline and results driven with strong customer service background
    Excellent written and verbal communication skill

Apply Here:
https://www.mycareersfuture.gov.sg/job/information-technology/support-specialist-persolkelly-singapore-e1c222cf65e0ceabff47c53577a64a9b

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Data Analyst- Xero, Auckland, NZ

Data Analyst- Xero, Auckland, NZ

What you’ll do
- Source relevant, reliable data for sales team, sales managers and leaders via various mediums, both ad hoc and periodic
- Generate audience reports for tailored marketing initiatives
- Create insights for stakeholders in useful formats (for example reports, dashboards) to support business objectives
- Provide analysis, commentary and guidance on data provided to assist decision making based on stakeholders’ needs
- Improve reporting and other operational processes, automating where appropriate
- Help to develop an idea statement of priority data points to be made available in Salesforce Marketing cloud, for automating future communications
- Build good working relationships with internal teams
- Understand and adhere to data governance policy
- Provide sales operations support to the GTM team if needed

Success looks like
- Timely delivery of relevant and accurate data / information / insights meeting the needs of the GTM team
- Cohesive analysis, report automation and process improvements are seen as best practice
- Continuous adherence to Data Use and governance processes and standards
- Great relationships developed with stakeholders through working together on shaping requests and understanding what’s possible
- Takes #ownership of problems and executes a pragmatic and collaborative approach to their resolution

What you’ll bring with you - our wish list!
- Strong SQL Skills
- Another programming language ( preferably Python)
- Salesforce Marketing Cloud experience
- An understand of the AWS stack (not critical but good to have)
- Some statistical knowledge (preferable)
- An ability to multitask
- An ability to tell stories using modern data analytics and visualisation tools
- A proactive, ‘can-do’ attitude, exceptionally self-motivated and directed
- Competency to translate and present data findings into insights for business decision makers
- Strong communication skills, both written and oral and the ability to translate between business and technical audiences
- Experience in an analyst role or similar field utilising SQL

Apply here:
https://jobs.lever.co/xero/d55e96bf-7df9-4720-b926-c868c6641602

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Data Science Assistant- Annalect, Auckland, NZ

Data Science Assistant- Annalect, Auckland, NZ

Job Description
Annalect is an international company with branches in major metropolises around the globe including New York, London, Melbourne, and Auckland.

Annalect clients include some of the largest companies in NZ. As such, our clients spend millions of dollars on promoting their products and services across different media channels (TV, radio, search engines, social media, etc.). We provide services that both explain what was the impact of the client's marketing effort and guide decisions makers on how to spend their budget effectively.

Currently, we are looking for an entry-level Data Scientist, based at our Auckland office, who has a strong academic background in Statistics. We offer mentorship, real-world experience, and room to grow to get you ready for the next step in your career (which will hopefully be in Annalect too).

    Start date - ASAP, but this is flexible for the right person.
    This is a permanent position and is open to valid NZ work visa holders.
    Please see below for the essential application requirements when applying for this role.

Position Purpose:

    Run pre-built marketing science models to produce actionable insights for clients.
    Conduct additional data analyses to answer ad hoc questions from internal and external stakeholders.
    Communicate results of analyses to clients via written documents (emails, PowerPoint files, etc.) and potentially in-person presentations.
    Work with internal stakeholders to ensure insights are actioned as far as possible.
    Develop media and data science skillsets through formal or self-led training.
    Actively engage in knowledge-sharing and ideation with members of the Data Science and wider Annalect team.
    As experience grows, look for opportunities to streamline and automate existing data science products.
    Be proactive about getting data and information required to complete deliverables in a timely fashion, which may involve ‘chasing' internal and external data providers.
    Comply with Annalect security standards in the way we maintain records of original data or corrected data in an acceptable manner.
    Manage and resolve all internal and external data deliverables in a timely and accurate manner.

Skills and Experience:

    Strong academic background in Statistics.
    Strong analytical and problem-solving skills.
    Basic knowledge of R. Knowledge of Python, and SQL will also be regarded.
    Hunger to learn analytical methods, the media industry and our clients' businesses.
    A willingness to always ask questions when uncertain.
    Ability to be proactive about getting data from our internal and external providers.
    Ability to meet established deadlines.
    Excellent attention to detail.

Apply here:
https://omnicommediagroup.springboard.com.au/jobtools/jncustomsearch.viewFullSingle?in_organid=18860&in_jncounter=224886345&in_site=Indeed

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Helpdesk Analyst - Deloitte, Auckland, NZ

Helpdesk Analyst - Deloitte, Auckland, NZ

The opportunity
We are looking for an experienced Helpdesk Analyst to join our team in Wellington.
In this role you will be primarily focused on providing software and hardware support to our offices nationwide.

You will also be on call 1 week out of every 8 weeks. 5:30pm – 10:00pm weeknights and 8:00am – 8:00pm during weekends.

Our Team
We have 8 in our Service desk team and we provide support over the phone, via email and onsite to people located across our eight offices.

About you
We are looking for a bright and driven individual with exceptional relationship building and customer service skills.
Ideally you will have:

        At least 2 years’ experience in a similar role supporting 500+ staff
        Ideally have worked in a corporate environment
        Phone, email and face-to-face support experience required
        Demonstrable problem solving experience
        Supported Microsoft Office Products and Windows 10 Operating Systems.
        Hands-on experience working with laptop hardware and mobile devices.
        Excellent communication skills and professional phone manner
        Ability to work well under pressure and with a sense of urgency
        Obtained, or working towards MCSA / MCITP or ITIL qualifications are advantageous.

A strong client focus, flexible approach and love of a fast paced team environment will ensure your success in this role.

Apply Here:
https://jobs.lever.co/deloitte/91b64c19-cf95-48ba-8990-d0d9ffef96b6

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IT Support Analyst- IHC Group, Wellington, NZ

IT Support Analyst- IHC Group, Wellington, NZ

The role:

In this role, no two days will be the same, and you will be involved in supporting daily operations and monitoring of multiple systems, user accounts and file permissions.

Your responsibilities include:

    Performing server administration tasks
    Liaising with vendors and suppliers as required, to log faults or queries and following up
    Resolving users' problems and queries in a timely manner
    Providing an exceptional level of customer service to internal and external stakeholders

About you:

You'll be a vital part of the ICT team and your success in this role will be driven by your strong customer focus, your technical expertise and your enjoyment in solving real problems. You will need to be driven, love technology and have a strong desire to learn new skills, tools and systems.

You will have excellent communication skills along with the ability to work as part of a team, and autonomously.

You will bring:

    Some background experience within an end-user desktop support role, or within a computer operations environment
    Diploma in Computer Studies and/or Professional Qualifications (such as CompTIA, Microsoft, Cisco, AWS, VMware, Citrix etc)
    Technical ability and knowledge of desktop applications
    Excellent written and verbal communication skills
    Ability to work as part of a team, and autonomously

Apply here:
https://careers.ihc.org.nz/jobdetails/ajid/ThGX7/IT-Support-Analyst,19846.html

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IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

Data Analyst- Xero, Auckland, NZ

Data Science Assistant- Annalect, Auckland, NZ

Helpdesk Analyst - Deloitte, Auckland, NZ

IT Support Analyst- IHC Group, Wellington, NZ

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia