IT Helpdesk Support- Alteryx, Inc., Sydney, Australia

 IT Helpdesk Support- Alteryx, Inc., Sydney, Australia


We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Position Overview:
We are looking to grow our IT Helpdesk team and we're looking for an IT Helpdesk Support person for our scaling Australian operations. We're a fast-growing company and you will play an important role in the success of that growth as we onboard and support Software Engineers, Designers and sales and operations employees.

Required Skills:

    Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware)

    Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.

    Provides hands-on support of all end user IT services, including support of local and remote laptops in a mixed Microsoft and Apple environment, Software installations and troubleshooting on Mac and PC, and Smart phone and tablet setup and troubleshooting.

Qualifications:

    Proven ability to take ownership of job responsibilities with minimal oversight.

    At least 2 years of IT-related support experience

    Thorough understanding of the Microsoft stack of applications (Microsoft Office, Microsoft Teams, Windows Operating Systems, Group Policies, Microsoft Exchange, etc. (Windows 10), (MS O365).

    Advanced working knowledge of application packaging, operating system imaging, patch management and deployment with systems like JAMF and Microsoft Intune & Autopilot

    Full understanding of typical Mac/PC hardware and software installation

    Experience supporting smart phones and tablets.


Apply Here:
https://alteryx.wd5.myworkdayjobs.com/en-US/AlteryxCareers/job/Sydney-Australia/IT-Helpdesk-Support_R6100

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IT Support Associate- Scalabrini, Chatswood, Australia

 IT Support Associate- Scalabrini, Chatswood, Australia


We are currently looking for an IT Support Associate to provide level 1 support for business applications and systems used at Scalabrini both over the phone and in person at multiple locations.

Your Role:

You will be proficient at installing and configuring computer systems and diagnosing hardware & software faults. In your position you will liaise with Scalabrini Staff, internal Application Administrators and ITC Suppliers in order to ensure that application systems and ITC infrastructure remain reliable and responsive. You will be involved with the configuration and support of workgroup systems such as Email, Office 365, SharePoint and Microsoft Teams, in addition to raising purchase Requisitions on behalf of the IT Department.

Key Accountabilities:

Accompanying you exceptional customer service, you are an important point of contact for a wide rage of internal and external stakeholders including end users, internal Application Administrators and ITC suppliers as needed, to achieve fast resolutions for problems.

As part of the IT department you will be responsible for the improvement of our IT systems and encouraged to recommend ways in which technical support processes and technologies can be continuously improved. You provide first level technical support for business applications and systems used at Scalabrini and liaise with fellow IT Team members and ITC Suppliers for investigating infrastructure issues (e.g. local area networks, Internet / data links, servers, WiFi, Telephony, Websites, etc).

You have an ability to install and configure computer systems, diagnoses hardware / software faults and solves technical problems both remotely and in person across Scalabrini villages. You will serve as technical contact when a problem resolution requires multiple interactions and initiate proactive support looking to minimise the time invested by Scalabrini staff on interactions with the external Service Desk and ITC Suppliers.

About You:

    Bachelor of IT/ Engineering or equivalent.
    A minimum of 1 year experience in IT technical support.
    Positive and friendly personality with exceptional customer service skills.
    Excellent verbal and written communication skills.
    Ability to grasp and disseminate information regarding IT systems and processes to non-IT trained users.
    Ability to simply and clearly articulate users’ requirements and address them accordingly.
    High attention to detail and excellent time management and organisational skills.
    Responsive, flexible, able to multitask and a can-do
    attitude.
    Demonstrates an understanding and strict compliance with the protocols, policies and procedures concerning privacy, dignity and
    confidentiality.
    Knowledge of Continuous Quality Improvement activities.



Apply Here:
https://careers.scalabrini.com.au/cw/en/job/493280/it-support-associate

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IT Intern- DHL, Sydney, Australia

 IT Intern- DHL, Sydney, Australia


Responsibilities

    Assist in performing hardware and software installation procedures
    Perform software configuration on stand-alone computers and laptops
    Provide support in diagnosing hardware and software issues and troubleshooting activities
    Document all processes in reference manuals for training and guidance
    Assist in hardware and software inventory management
    Troubleshoot equipment such as printers and scanners and other peripherals
    Participate in the requirement gathering for development of software applications
    Handle researching options and research computer bugs and their solutions
    Handle IT-related documentation and make sure that all IT supplies are available
    Assist in gathering user requirements and developing appropriate reports for IT professionals
    Provide users with ongoing assistance in their information technology problems
    Assist in system integration using Programming skills – Java, Python, RESTful API, VBA Macro, etc.

Benefits

    Gain hands-on experience in an IT position
    Shadowing and training experiences with knowledgeable professionals
    Opportunity to attend networking events and company meetings
    Flexible schedule
    Compensation available


Apply here:
https://careers.dhl.com/global/en/job/DPDHGLOBAL99216ENGLOBALEXTERNALAVATURE/IT-Intern?utm_source=indeed&utm_medium=phenom-feeds

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IT Support Level 1- Valiant Finance, Sydney, Australia

 IT Support Level 1- Valiant Finance, Sydney, Australia


Description

Valiant Finance is an award-winning FinTech startup that helps Australian small businesses compare and apply for loans from over 70 of Australia's leading lenders.

We're currently experiencing rapid growth, and we're looking an internal IT support specialist to join our team on a full-time basis in Surry Hills.
Requirements

    Setting up, maintaining and trouble shooting desktop, laptop and mobile devices both onsite and remotely.
    Actively maintain our inventory of hardware and software resources and accessories.
    Daily follow ups on pending tickets to ensure SLAs are met through our internal help desk ticketing system.
    Maintaining identity and access management services such as Okta or OneLogin.
    Configuring and enforcing device security policies to satisfy our compliance requirements with mobile device management (MDM) tools such as AirWatch or Jamf.
    Continuing to develop our internal knowledge base.

Benefits

Valiant employees are given extensive ongoing training and development, along with the tools to take their skills to the next level.

It doesn't stop there - with a brand-new office in the heart of Surry Hills, we pride ourselves on having an open, dog-friendly, and empowering workplace where innovation is recognised and rewarded.

On Fridays, we celebrate the team's success with drinks, table tennis and other fun games.


Apply Here:
https://apply.workable.com/valiant/j/8B0C5AEDDD/

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IT Support Analyst, EMEA- Lime, Rotterdam, Netherlands

 IT Support Analyst, EMEA- Lime, Rotterdam, Netherlands


We are looking for an amazing Support Analyst to join our IT team. Lime is growing across EMEA, and we need a hands-on analyst that can support our distributed team.  If you are passionate about technology and helping people, read on.  The ideal candidate will be a highly motivated individual that solves technical problems with solutions that are scalable, simple, and secure.  If you want to be part of a world class technology team at a company that is changing the world, we want to hear from you!
What You'll Do

        IT analyst for EMEA providing in-person and remote support
        Build strong relationships with IT vendors and service providers
        Troubleshoot user endpoints (PC, Mac, iOS, Android)
        Configure, deploy, and manage hardware, software and networks
        Maintain IT Asset database and stock management
        G-Suite and OKTA  administration
        Assist in managing our growing portfolio of enterprise SaaS applications
        Participate in the Onboarding and Offboarding of employees
        Travel across EMEA as appropriate to support our teams

About You

        3+ years of IT support experience including hardware, software, and AV support
        Experience with administering the Google G Suite
        Resourceful and creative problem solver with the ability to discover solutions through research, testing and discovery
        Strong fundamentals in information and data security, specifically in SaaS environment
        Outstanding communication skills, which includes the ability to explain complex concepts to nontechnical audiences
        Experience configuring and maintaining IT ticketing software such as Zendesk or Jira Service Desk
        Experience working with endpoint management systems / MDM (e.g. MobileIron, Workspace One, JAMF)

Apply Here:

https://jobs.lever.co/lime/4dadfd1f-1b44-497f-8c81-e8f3b1850538

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