IT Careers

IT Support Technician- Maersk, Netherlands

IT Support Technician- Maersk, Netherlands

Key responsibilities

The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN etc.
The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues.

Specific daily responsibilities include:
- Handling and preparing HW
- 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
- Problem and Incident Management
- Collecting and providing input for improvements
- Act as a local project coordinator for hardware\software updates\rollouts as required.
- Support for other locations as appropriate within Netherlands.
- Overall responsibility for the support of IT services within the location that the post holder is located, and a small number of remote locations within Netherlands.
- Participate within the on-call support schedule where appropriate
- Asset management updates to Service Now
- Supporting the in office “IT Tech Bar” in office on a rota basis.
We are looking for

The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems.
Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills.

Technical skills:
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Basic knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
- Teams Video Conferencing
- WLAN \Wi-Fi
- Good understanding of IT hardware
- 2nd level desktop support experience

Apply Here:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-293924

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Network Support Technician, Télébec- BELL, Canada

Network Support Technician, Télébec- BELL, Canada

Job Summary:

The main responsibility of the technical support/helpdesk technician is to give all necessary support to the resolution of technical problems and this for both internal and external users. He (she) acts as first line support for business customers, and ensures to offer a privileged support to customer service.

Responsibilities:

    Acts as first support line for office / computer and internet with the internal users and external customers by conducting a full analysis of all the issues raised by the customer/users
    Resolved immediately any technical or other problems that can be resolved remotely
    fill the information with accuracy in our ticketing system (Remedy/ITSM) during calls or requests call from customers/users and ensures coordination for implementation on time
    Distribute unresolved calls or requiring direct intervention of a second line technician in the priority scale
    Provide dailies follow up on service calls
    Is closing calls when the customer's problem is solved
    Promotes the principles of personalized service in all contacts with customers
    Complete various reports, compliance with appointments and makes recommendations if required
    keeps updating its technical skills
    Contributing to the enhancement and / or the simplification of work processes
    Be sure to maintain a clean and safe working environment
    Perform other related duties

Minimum requirements:

    College Diploma in computer science or equivalent
    A+ certification is an asset
    Network+ certification is an asset
    Knowledge of LAN / WAN network
    Knowledge of Citrix, VMWare, Microsoft and Linux environments
    Knowledge of current software (Office Suite, Lotus Notes, accounting)
    Good knowledge of network devices and servers
    Good knowledge of HP, Dell and Cisco products
    Software knowledge of Remedy / ITSM is an asset

Holder Profile:

Skills/behaviours:

    Ability to deal with a customer
    Ability to react quickly
    Analytical and research
    Ability to communicate and solve problems
    High team spirit

Work conditions:

    Job Status: Regular-Full time
    Work Location: 420 Rideau Blvd., Rouyn-Noranda, QC

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Apply Here:

https://jobs.bce.ca/bell/job/Rouyn-Noranda-Network-Support-Technician%2C-T%C3%A9l%C3%A9bec-QC/803030800/?feedId=4&utm_source=Indeed

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UAE/KSA/Oman/Qatar/Kuwait/Bahrain

IT Support Specialist- SkyHive, Canada

IT Support Specialist- SkyHive, Canada

About the Role:

SkyHive is growing and we’re looking for an IT Support Specialist to help support SkyHivers both locally and remote. As the IT Support Specialist, you will be responsible for providing day to day IT support to all SkyHive users. You will manage the installation and configuration of SkyHive’s hardware, software, systems, networks, printers, and scanners. The ideal candidate will possess good working knowledge of troubleshooting Windows/Mac OS and MS Office 365.

Your Responsibilities:

    Provide technical support to users across the entire organization either in person, virtually or through emails.
    Log and manage IT support requests effectively in Azure DevOps and Jira Service Desk
    Install and configure computer hardware, software, systems, networks, printers, and scanners as and when required.
    Track all company equipment.
    Troubleshoot, diagnoses problems, and/or escalate to other technical resources as appropriate.
    Administer Atlassian products such as Jira, Confluence, and Jira Service Desk
    Administer users in Office 365 and Azure AD
    Document proper troubleshooting steps for users, and ensure existing documentation is up to date
    Manage, configure and troubleshoot OpenVPN Access Server on AWS
    Desire and aptitude to learn new skills, adapt to new technology, and grow to accept more responsibility within the organization

But Who Are You Really?

    Flexible: You’re adaptable and comfortable wearing many hats in a fast-paced and changing environment
    Problem solver: You have strong analytical skills with demonstrated initiative and a solution-oriented mindset
    Accountable: You have a demonstrated “no-nonsense” attitude to delivering excellence to customers
    Dependable: You have a strong work ethic, are able to coordinate multiple projects and meet goals in tight timelines
    Detail-oriented: You think critically about challenges & design efficient & effective solutions
    Integrity: You act with diplomacy and keep your commitments to the team, customers, and SkyHive stakeholders

Qualifications:

            Diploma, Certificate or Degree in IT, or equivalent experience
            2+ years experience in an IT Support, help desk or similar role
            2+ years experience working and troubleshooting MS Office 365
            Experience working on Azure DevOps
            Experience working on Azure AD
           Experience working with Jira Service Desk or other request tracking systems
            Experience working with OpenVPN
            Bonus: Configuring Routers / Switches / VPN on premise
            Bonus: Python

Apply Here:
https://skyhive.humi.ca/job-board/it/8194?source=Indeed

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IT Director- Marlabs Canada Incorporated, Toronto

IT Director- Marlabs Canada Incorporated, Toronto

Marlabs Canada Incorporated., a Toronto, ON – based software and technology consulting company, has a permanent position for an IT Director. Job duties include evaluate, modify, and create information systems policies and procedures. Manage teams and assign employees to various parts of the process. Hire and train new employees. Analyze current and past projects. Keep track of daily progress of projects in development. Meet with clients to develop new ideas and relay the information to the development teams. Manages different budgets related to each different client/project. Work not only on delivery what has been agreed with the client, but also work to grow the same account with additional services or even new projects identified. Participate in new client discussions providing solutions for client’s business problems. Participate in training new employees to be recruited in Canada based projects.

EDUCATION AND EXPERIENCE: Bachelor’s Degree in Information Systems, Computer Science or related with 10 years experience.

OTHER REQUIREMENTS: The candidate must have 10+ years previous experience working in C-Level positions, preferably with sector/industry knowledge in Oil & Gas/Energy, Engineering and Construction, as well as deep understanding of how Consulting companies, especially in India, works towards to providing IT services like infrastructure, Cloud and information security focused on these industry segments. The candidate will also possess deep knowledge of Latin American market in above mentioned industry segments, since some of our clients have a presence in that region.

Apply Here:
https://www.marlabs.com/job/it-director/

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IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

As part of the Kool-I.P. team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable.

DUTIES & RESPONSIBILITIES:

    Manage customer expectation and provide great customer service
    Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
    • Field incoming help requests from end users, as required, forward requests to Tier 2 or Tier 3 support.
    • Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
    • Perform troubleshooting and remediation, while updating documentation.
    • Perform hands on fixes, including software/hardware install and upgrade, implementing file backups and configuring systems and applications.
    • Manage deployment, administration and support for corporate desktops.
    • Identify and learn appropriate software and hardware used and supported by the organization.+
    • Other duties as assigned.

QUALIFICATIONS:
• Able to work alone with little supervision
• Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline, or equivalent experience
• Ability to troubleshoot and manage desktops and laptops, Printer set up, administration and/or Cloud based email support, various browsers (Internet Explorer, Chrome, Mozilla), Antivirus software, Anti-Malware software, printer and connectivity issues
• Solid understanding and strong Windows and Software Application and hardware support (Word/Excel/Outlook)
• Proficiency with software technologies and basic hardware (note: applicants may be quizzed during interview process)
• Extremely reliable and punctual
• Must be able to work independently and know when to escalate issues upon determining cause
• Excellent customer service skills
• Responsible self-starter who can effectively plan and organize his/her own work
• A positive and enthusiastic attitude
• Strong communication skills and command of the English language, written and verbal are required for this position

EMPLOYMENT REQUIREMENTS:
Due to the requirements and industries some of our customers work in, the following will also be required:
• Criminal record checks – as many of our customers require this prior to any onsite work.
• KooL-IP will be asking for proof of being fully vaccinated, or at a minimum being in the process of becoming fully vaccinated for SARS CoV-2.

Apply here:
https://www.kool-ip.ca/ads/it-customer-support-techician/

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IT Support Technician- Maersk, Netherlands

Network Support Technician, Télébec- BELL, Canada

IT Support Specialist- SkyHive, Canada

IT Director- Marlabs Canada Incorporated, Toronto

IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia