Head of ITSM & IT Support- TIER Mobility, Berlin, Germany

 Head of ITSM & IT Support- TIER Mobility, Berlin, Germany


The role and your impact at TIER

    Own the development of the global IT services portfolio with a focus on employee-centricity, scalability and security
    Mentor, hire and develop a high-performing team with your vision for IT services and your technical expertise
    Drive decisions for IT services across their entire lifecycle and shape the digital workplace for all employees at TIER
    Enable TIER to scale further with a global IT service portfolio
    Provide a great experience and reliable support for IT services
    Manage solution providers and suppliers to supplement your team
    Work together with IT security experts and deduce IT governance
    Manage governance, risk and compliance for the entire internal IT infrastructure

You’ll fit great with these skills and qualifications

    Have successfully managed IT services organisation-wide
    Proven knowledge in the areas of IT Service Management and internal security
    You like to dive into the details but are also a great communicator with senior stakeholder management experience
    Have 5+ years of proven experience in IT Services
    Experienced in hiring, developing and motivating high-performance IT teams
    You enjoy working in a fast-paced environment
    Completed studies in computer science or a comparable field of study
    Solid experience in providing services with a strong end-user or user experience focus
    Strong analytical skills, networked thinking and affinity to process definition and process optimization
    Very good and effective communication skills across all levels with a focus on change and transformation processes
    You are business fluent in English, German is a plus


Apply here:
https://boards.greenhouse.io/tiermobility/jobs/4148478004
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IT Field Support Manager Europe- DB Schenker, Germany

 IT Field Support Manager Europe- DB Schenker, Germany


The IT Service Desk Europe II Field Support Manager is responsible for the Europe II Field sup-port operation of the ITSD (including resources) for local and Global IT services used in Schen-ker locations. The position will assist the Head of IT Field Support to ensure that there are support plans in place that are defined country by country and utilize either Schenker field resources or 3rd parties and the management of those resources. Issue resolution for applications, user hardware and network/infrastructure which cannot be resolved remotely and planned mainte-nances that require field support are the primary responsibilities, in addition to escalation management.

Your tasks:

    Responsible for the Europe II escalation management regarding ITSD Field Support top-ics, incl. support of decision making, risk management and prioritization  
    Ensures appropriate reporting and notifications to Europe II key stakeholders and that key performance indicators are measured and reported
    Field support will be dispatched by either L1 or L2 support using the Field support function within Service Now, setup will require configuration data to be captured, imported and maintained for internal & external resources so that resources are dispatched in the most efficient manner.
    Lead and facilitate post mortem / deep dive investigations into high impact incidents, take ownership to drive root cause investigation, risk mitigation, and ensure a permanent reso-lution is executed
    Resolution of tickets assigned to Field Support.
    Support to manage escalations and resolves customer complaints related to field support
    Ensures support and maintenance of local IT services (i.e. applications, user hardware and network/infrastructure which are defined country by country)
    Coordination of support for local installation of PCs, notebooks and software components, infrastructure in conjunction with local or global GIS programs
    Work with 3rd party suppliers in accordance with Schenker processes as identified by the country support plan.
    Quality of Service management including SLA / KPI compliance and corrective actions for internal / external resources.
    Identify and execute Continuous Service Improvements
    Resource management – planning, onboarding of new staff, target setting & review, disci-plinary (if appropriate) etc. in accordance with country specific rules & regulations.
    Implementation of global standards for the field support teams. (i.e. trainings, skills, tools)
    Ensures integration testing of new or changed solutions so that the Field resources pro-vide a first-class Quality of Service.
    Implementation of Branch Health Check (BHC) and Cyber Cafe concepts for all countries / branches within the region.
    The work environment for this position demands 25% of traveling.

Your profile:

    Multiple years directly related work experience
    Several years of experience in a supervisory Field Support role
    Ability to interact with employees at all levels
    ITILv3 Foundation certification
    Excellent organizational, communication, and problem-solving skills and a proven under-standing of IT business needs and knowledge of IT industry standard best practices
    Working knowledge of basic hardware and software products
    Excellent Microsoft Office Skills
    Fluent in English language skills (verbal & written)
    Several years of International business experience
    Several Years staff management of large teams
    Must be culturally diverse


Apply here:
https://karriere.deutschebahn.com/karriere-de/Suche/IT-Field-Support-Manager-Europe--6538188?utm_campaign=AlwaysAll&utm_content=&utm_source=Indeed&utm_medium=Organic_Jobad&utm_term=Akademiker

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Incident Manager- Interxion, Frankfurt, Germany

 Incident Manager- Interxion,  Frankfurt, Germany


Overview

Your Role

    Acts as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
    Triggering and ensuring management and/or technical escalation and follow up on the escalation
    Coordinating and ensuring the creation of a technical and customer impact analysis of certain incidents encountered
    Escalating blocking issues reported through the incident report
    Cooperating with internal departments to support and provide problem direction to the operational teams
    Continuously informing on the status of the problem through the Incident Notification procedure
     

Your Profile

    University degree in electrical engineering or Master Electrician/Cooling  with main focus on electrical systems
    5 years of experience in Service Support Background Incident & Escalation Experience in the Data Center industry with deep knowledge of all systems within a Data Center
    Experienced in working directly with both technical and business management, including higher-level management, on incident processes
    ITIL Expert Certified
    Excellent and effective communication skills in English and German

 

Benefits

    Open door culture with short communications paths and flat hierarchies
    Personalized onboarding plan (buddy system), education programs
    Permanent employment contract
    Personal development options in a fast-growing environment
    Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
    Many extras like free drinks, fresh fruit, or cool team events


Apply Here:
https://careers.interxion.com/jobs/7693854-incident-manager-f-slash-m-slash-d

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Team Leader IT Service Desk- Cybex, Bayreuth, Germany

 Team Leader IT Service Desk- Cybex, Bayreuth, Germany


Your areas of responsibilities:

    Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
    Evaluate and assess service delivery performance metrics
    Keep a record of daily operations at the desk for tracking of customer needs, services rendered and future reference
    Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
    Participation in maintaining inventory of hardware, software, and support assets
    Enforce IT standards and educate employees about compliance issues
    Maintain IT Infrastructure budget and coordinate with software and hardware suppliers

 

Your profile of qualification:

    Extensive experience of successfully leading, managing, mentoring, and motivating an operations-focused IT team with excellent communication skills
    Strong understanding of ITIL / Service Management
    Good knowledge of standard office applications, desktop and printing technologies
    Experience with IT-Asset-Management und Procurement
    A customer-focused mindset, doing what is necessary to delight our colleagues
    A methodical and logical approach to problem-solving with a sense of ownership
    Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organization
    Excellent English skills, German would be a plus



Apply here:
https://careers.cybex-online.com/job/Bayreuth-Team-Leader-IT-Infrastructure-%28mfd%29/702426201/

IT Support Executive- T.A.B. INTERNATIONAL PTE LTD, Singapore

 IT Support Executive- T.A.B. INTERNATIONAL PTE LTD, Singapore


Roles & Responsibilities

Responsibilities

· To coordinate, maintain and support the Company’s IT including emails, printers, office applications, servers in Singapore and support staff who work remotely in other offices.

· Managing hardware and software (laptop, windows and office software); including other office equipment and facilities upkeep, maintenance, replacement and new purchases of inventory;

· Organise Zoom meeting and webinar, support and liaise with video crew for virtual conferences (can be learnt);

· Purchase and renewal of domain addresses annually.

· Managing and providing support for telephone line and network cable patch;

· Support and management of website and social media team.

· Maintain regular full back up of the entire office system.

· Basic desktop troubleshooting and other video/audio materials uploading and devices upkeeping and safekeeping in proper functioning order as required;

· Liaising with local/overseas IT vendor to solve voice, Internet connection, email drop and PC hardware and all internet meeting/web conferencing and connecting problem between internal and external source & clients;

· To help management with any adhoc IT based projects;

· Other contributions to the reputation of the Company shall also be taken into account;

Requirements

. Recognised polytechnic or bachelor's degree in IT support or equivalent;

· Proven 4-5 years working experience in IT Support and Operations.

· Good verbal and written communication skills;

· Must be able to work independently, take ownership of tasks in a timely manner;

· Good analytical problem-solving skills;

· Competent in documenting operating procedures, processes, and work instruction;

· Ability to balance day-to-day operations with administrative tasks;

· MCSA, MCSE, CCNA certification will be an added advantage



Apply Here:
https://www.mycareersfuture.gov.sg/job/information-technology/support-executive-tab-international-efe729bdbb0d37bb1e802a92564c237f

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