IT Support Assistant- Stamicarbon, Sittard, Netherlands

 IT Support Assistant- Stamicarbon, Sittard, Netherlands



The Challenge

In order to provide excellent ICT end user services at all times, the ICT Support Assistant ensures that operational ICT support is offered locally to end users in close cooperation with service providers. The support services are related to ICT devices (computers, tablets, smart phones, printers and VC units).

Key responsibilities are:

    Give onsite 2nd line support to end users, related to the functionality of ICT hardware equipment, telephony (PBX internal routing and mobile telephone), audio equipment and video equipment (video conferences);
    Act as intermediate between the end-user and the 1st line external IT Service Desk with respect to agreed KPI’s and SLA‘s;
    Support and stimulate end users in optimal use of the office automation facilities (hardware, business applications, mobile telephone, audio/video equipment);
    Responsible for installation, activation, handout and stock taking of ICT end user equipment (software, licenses and hardware such as laptops, mobile telephone, tablets);
    Take initiatives to come up with proposals to maximize standardization and to reduce the number of incidents;
    Liaise with the Manager ICT and other relevant stakeholders regarding improvements to the ICT infrastructure;
    Take care of the installation and internal moving of ICT desk equipment/hardware roll out;
    Assist in the execution of planned maintenance outages;
    Software license management;
    Responsible for the availability and functionality of ICT end user equipment;
    Proactively come up with improvement suggestions for ICT infrastructure and maintenance processes;

ICT infrastructure is virtualized, housed on-premise and partly hosted in the cloud. You are able to function independently as well as in close collaboration with internal stakeholders and external service providers. The segregation between the remote support (provided by external service providers) and onsite ICT support makes clear procedures for end users necessary (whom to be consulted for what).
The Candidate

You combine at least an MBO degree in ICT and several years of experience working in a ICT environment. Strong affinity with the ICT and support, you have broadened your knowledge by courses like ITIL, Microsoft certifications, Windows Client etc.

You have knowledge about networking infrastructure, MS office/exchange, Active directory, Sharepoint. Knowledge of telephony (PBX internal routing and mobile telephone), audio equipment and video equipment (video conferences) is preferable.

You are fluent in English both spoken and written. You have excellent analytical and practical thinking skills, also you are the best at troubleshooting and are a strong communicator.

You are interested in learning and developing further within IT Field, and you have a natural interest in new technologies in the field of ICT, audio, video and mobile telephone for business applications.
The Reward

Stamicarbon offers a rewarding and challenging job with opportunities for personal input. The organization is 100% internationally focused, has the ambition to expand and offers individual possibilities to learn and develop in a true business environment. There is an open and very pleasant atmosphere with plenty of room for discussion with highly committed fellow professionals and a good sense of humor. Terms and conditions of employment as well as fringe benefits are up to market standards.


Apply Here:
https://www.stamicarbon.com/vacancies/it-support-assistant

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IT Cloud Solutions Engineer- GEA, Netherlands

 IT Cloud Solutions Engineer- GEA, Netherlands



Your responsibilities and tasks:

    IT expert being responsible for the design, planning, management, maintenance, support, and any other technological duties associated with GEA’s cloud computing environment for digitalization and innovation services
    Collaborate with Global Technology Centre and Divisions to enable their applications to run on cloud infrastructure
    Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings
    Generating scripts and templates required for the automatic provisioning of resources and deployment of solutions
    Stay well-informed of failures and complications related to a cloud offering and resolve technical issues
    Transform cloud solutions into IT services that are supported by service providers, either internal or external

Your profile and qualifications:

Educational background

    Minimum of Bachelor of Science degree in computer science, engineering or data processing
    Relevant cloud certifications such as Microsoft Certified Azure Solutions Architect or AWS Cloud Practitioner
    DevOps practices
    Trained on project methodology Prince2 and Agile / Scrum
    SIAM approach / single business-facing IT organization

Professional knowledge and experiences

    At least 3-5 years IT experience with cloud operations and systems administration
    Practical object-oriented development knowledge and programming language / tools (C#, Python, Java, PowerShell etc.)
    Familiarity with containerization technologies and public cloud delivery know-how
    CI/CD Pipelines knowledge
    Knowledge of web services and APIs
    To be used to work in cross functional teams

Other skills and competences

Generic competencies

    Customer focus
    Taking initiative
    Knowledge & skills development

Role related skills based on SFIA

    Consultancy (CNSL)
    Specialist advice (TECH)
    Requirements definition (REQM)
    Systems design (DESN)
    Real time development (RESD)
    Testing (TEST)
    Porting/software config. (PORT)
    Release and deployment (RELM)
    Problem management (PBMG)


Apply Here:
https://www.gea.com/en/company/careers/apply-now/item.jsp?job=JR-0016441

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Analyst IT Support- Hydro, Drunen, Netherlands

 Analyst IT Support- Hydro, Drunen, Netherlands


Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all its business areas.
 

ROLE PURPOSE:

 

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.

 

As IT professional of Hydro Shared Services, the IT Analyst serves as Shared Services’ interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.

 

RESPONSIBILITIES:

 

For systems that are either location specific or centrally managed & shared:

    Acting as Location representative of Hydro Shared Services IT professionals towards location Business Customers for any such computer systems
    Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
    Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
    Taking active part in incident resolution flow through a series of actions
    Working with global support teams to resolve both IT infrastructure and Application related issues
    Taking part in IT systems change management flow
    Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
    Replacing parts as required and maintaining user accounts within the locally supported Applications
    Maintaining location specific IT documentations; keeping SW licenses and HW inventory  up to date
    Providing IT infrastructure support for and taking part in the roll-out of new Applications
    Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
    Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
    Maintaining the location specific part of the Active Directory
    Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies

 

 

REQUIREMENTS:

 

    Fluent Dutch and English language knowledge
    Min. 5 years’ work experience on the field of IT Infrastructure
    IT Technician qualification is a must; IT Engineer or equivalent is preferred
    Exposure to and understanding of a manufacturing environment is preferred
    ITIL Certification is preferred
    Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum
    Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; windows 10, etc.)
    PRINCE2 knowledge/certification is preferred
    Experience in basic Vendor management processes is preferred



Apply Here:
https://jobs.hydro.com/job/Drunen-Analyst-IT-Support-5151-RW/716001901/?feedId=315301&utm_source=Indeed&utm_campaign=Hydro_Indeed

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IT Security Officer- Shimano, Eindhoven, The Netherlands

 IT Security Officer- Shimano, Eindhoven, The Netherlands


    

Introduction:

    As an IT Security Officer, you are an analytical and problem-solving technologist, who builds understanding and awareness of IT security issues throughout the organization and a tactful team player who knows how to collaborate with other IT professionals and develop security solutions.

    The Challenge
        Safeguard information system assets by identifying and solving potential and actual security problems.
        Assess the organization’s security measures, such as firewalls, anti-virus software, and passwords, to identify any weak points that might make systems vulnerable to attack.
        Protect system by defining access privileges, control structures, and resources in accordance with Shimano Compliance guidelines
        Recognize problems by identifying abnormalities, reporting violations or security breaches as well as assess their damages.
        Implement security improvements by assessing current situation, evaluating trends, anticipating requirements.
        Determine security violations and inefficiencies by conducting proactive periodic system checks in prep for audits (internal/external), including ERP scope.
        Create and govern the IT Security and Asset Management policies, including both hardware and software lifecycle, licensing & patch management.
        Partner with other IT/business areas on upgrade systems by implementing and maintaining security controls.
        Keep stakeholders informed by preparing access/security/licenses/patching reports, communicating status.
        Create and own IT Security awareness curriculum for continuous education of the organization.
        Maintain technical knowledge by attending educational workshops, reviewing publications.

    What are we looking for?

    A Bachelor's degree in the field of computer science, information systems or equivalent education.
    Around 4 years of experience in IT security related topics.
    Expert analytical skills and in-depth knowledge of best practices to prevent a wide range of security threats.
    Proven track of information security policies creation & governance (e.g. IT access management).
    Experience with vulnerability scanning solutions and IT assets lifecycle management (licenses review, patches revision, etc)
    Successful track record of internal/external audits reporting, collecting evidence & collaborating with several teams to fulfil the needed IT general controls.
    Developing and implementing a comprehensive plan to secure our computing resources.
    Experience in working with multiple competing stakeholders and priorities.
    Professional information security certified is a plus.
     

    You have the ability to successfully manage multiple critical issues simultaneously.
    You are able to influence, negotiate and communicate with both external customers and internal stakeholders.
    You have the ability to influence and lead senior leadership teams.
    You are familiar with working in a complex, high-profile and rapidly changing environment.
    You are a team player.
    You have excellent English verbal and written communication skills, including formal presentation skills (multi-language skills are a plus)
    Not expected domestic or international travel.

    What do we have to offer?

    Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.

Apply Here:
https://shimano.wd3.myworkdayjobs.com/en-US/Shimano/job/Eindhoven-The-Netherlands/IT-Security-Officer_R27

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Desktop Support Analyst - Stantec, Auckland, NZ

 Desktop Support Analyst - Stantec, Auckland, NZ


About the role

The Desktop Support Analyst is responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications, desktop and mobile services.

Your key accountabilities will include:

• Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers.

• Resolve ITSC tickets within agreed timeframes and ensure all tickets are correctly documented.

• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues on a daily basis, and monitoring and alerting managers on trends.

• Conduct proactive maintenance and administration of designated services, including: implementation, configuration, and monitoring.

• Test and deploy software updates and security patches to servers and workstations.

• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.

• Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure

• Contribute to internal IT Operational/Infrastructure initiatives.

• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.

• Contribute to the development of operational procedures and documentation.

• Able to work after office hours as required.

• Able to travel across offices.

• May also have a skillset or other responsibilities in supporting Stantec infrastructure which may include but is not limited to workstation, network, server and backup.

Title:

Desktop Support Analyst - Auckland

Qualifications:

To be successful for this role you'll need:

To have recently completed a Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and:-

Intermediate level of knowledge of:

o Microsoft operating systems ( Windows 7, 8,10)

o Imaging, configuring desktop and troubleshooting hardware issues

o Office 365 support

o ITIL Service Management best practices, plus

Basic understanding of:

o Microsoft server operating systems

o Office 365

o Network principals technologies and services

o Backup concepts, software/hardware technologies

To be eligible for this role you must be a permanent resident or NZ citizen. You must have valid driver’s license and passport as travel will be required, including some international.

You will be naturally curious, passionate about process improvement and able to work with minimal supervision within a geographically-dispersed team. You will have strong verbal and written communication skills, a ‘customer-orientated’ approach and with a can-do attitude when faced with business challenges.



Apply Here:
https://stantec.jobs/auckland-nzl/desktop-support-analyst-auckland/3A06CF8D38704113A9A9051BC95CFB8B/job/?vs=1554&utm_source=Indeed-DE&utm_medium=Job%20Aggregator&utm_campaign=Indeed