IT Careers

IT Support Associate- Amazon, Singapore

IT Support Associate- Amazon, Singapore

DESCRIPTION

Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you're interested in helping us shape our journey and being part of the team, then please apply to find out more.

Amazon's Global IT team is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

BASIC QUALIFICATIONS

· 4+ years hands-on IT Support experience
· 2+ years experience supporting Microsoft Windows 10
· Experience supporting Macintosh OS 10.10 or later
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Proven ability to work successfully with limited supervision
· May require lifting or carrying desktop computers up to 25 lbs
· Some on call responsibilities are required
· Some exposure with Linux or Unix
PREFERRED QUALIFICATIONS

· Bachelor's degree in Computer science or IT related field
· Industry training/certification such as Microsoft MCSE, MCITP etc.
· Experience with Bomgar or other remote support tools
· Experience with Cisco IOS (CLI) or Cisco certification
· Experience with Data Cabling

Apply Here:
https://www.amazon.jobs/en/jobs/1795924/it-support-associate

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Cloud Architect- TECH MAHINDRA LIMITED, SINGAPORE

Cloud Architect- TECH MAHINDRA LIMITED, SINGAPORE

Roles & Responsibilities

Roles & Responsibilities: Cloud Architect

    Strong GCC Architect who has Singapore Government Commercial Cloud (GCC) implementation experience in Singapore.
    Expertise in design and implementation of GCC (Azure) for Government Agency and ensures aligned with Enterprise Architecture of the Agency - GovTech/ICT
    GCC Architect to configure and implement GCC (on Azure).
    Overall 7 plus years of experience with cloud-based application designing and architecting cloud-native applications on cloud providers AWS/Azure.
    Good exposure to AWS security and compliance requirements
    Must have broad experience in the IT domain including public cloud architecture and Hybrid applications across cloud and Datacenters.
    Experience with Cloud migration projects throughout the entire lifecycle for large-scale data center/application migrations.
    Good knowledge of AWS/Azure cloud and services.
    Good experience with designing modern applications with Cloud-native services.
    Domain-driven design experience.
    Good to have experience with DevSecOps and Agile practices.
    Good to have experience in Microservices, serverless, event-driven/reactive programming, or cloud-native patterns.

Key Skills

    AWS cloud services
    Azure Cloud Services
    Cloud-native architecture
    Application architecture on data centers
    DevOps Tooling
    Application modernization experience
    Infra sizing and estimations

Apply here:
https://www.mycareersfuture.gov.sg/job/information-technology/cloud-architect-tech-mahindra-0eaa577ed184f014539874ca204bc318

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IT Security Officer- NTT, Singapore

IT Security Officer- NTT, Singapore

Want to be a part of our team?
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources."

Working at NTT

Key Roles and Responsibilities:
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analysing, assigning and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimisation including opportunities for automation of work

Knowledge, Skills and Attributes:
Ability to communicate and work across different cultures and social groups
Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurised environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications
Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certifications:
Up to date and relevant ITIL certification
Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
Cisco Certified Network Professional - Wireless (CCNP-W)
Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)
JNCIA Security
Certified Partner SE - WAN Optimization
Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
301a LTM Specialist Architect Setup and Deploy Security domain
Cisco Certified Internetwork Expert - Security (CCIE-S)
Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP)
Check Point Certified Security Administrator (CCSA)
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Check Point Certified Security Expert (CCSE)
Certified Partner SE - Security
Certified Partner SE - Web Security
VMware Certified Professional vSphere
Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
MCSA+VCP, RHCE or equivalent
EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)
Blue Coat Certified Proxy SG Professional (BCCPSGP)
Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
Cisco Certified Internetwork Expert - Voice (CCIE-V)
Cisco Certified Network Associate - Video (CCNA-VID)
ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER)
Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE)
Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS)
Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA)
Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)

Required Experience:
Solid years of work experience
Solid experience required in in Engineering function within a medium to large ICT organisation
Solid experience of Managed Services
Excellent working knowledge of ITIL processes
Excellent experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

Standard career level descriptor for job level:
• Have wide-ranging experience
• Uses professional concepts and company objectives to solve complex issues in creative ways
• Networks with others outside own area of expertise
• Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
• May coordinate others’ activities
• Typically requires significant related experience with a Bachelor’s or equivalent degree

Information Security Officer Responsibilities:
Identifying vulnerabilities in current network.
Developing and implementing a comprehensive plan to secure computing network.
Monitoring network usage to ensure compliance with security policies.
Keeping up to date with developments in IT security standards and threats.
Performing penetration tests to find any flaws.
Collaborating with management and the IT department to improve security.
Documenting any security breaches and assessing their damage.
Educating colleagues about security software and best practices for information security.

Information Security Officer Requirements:
Degree in computer science or a technology-related field.
Professional information security certification.
Experience in an information security role.
Solid knowledge of various information security frameworks.
Excellent problem-solving and analytical skills.
Ability to educate a non-technical audience about various security measures.
Effective verbal and written communication skills.

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Apply here:
https://careers.hello.global.ntt/global/en/job/R-69544/IT-Security-Officer

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Senior Desktop IT Support Technician- Infoblox, Singapore

Senior Desktop IT Support Technician- Infoblox, Singapore

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.

We are looking for a Senior Desktop IT Support Technician to join our Global Service Desk team in Singapore APJ, reporting to the senior manager of Global Service Desk (GSD) in India. In this role, you will own end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will also respond to inquiries; complete end-user asset management; set up local and remote new hires; build user accounts, email accounts, and all related system access and roles, and image and deploy computers and supporting systems. This is an exciting opportunity to learn multiple IT support technologies and processes, including client computing, IT asset management, global service desk operations, and front-ending site support.

The ideal candidate is a self-motivated, customer-focused strong multi-tasker who has strong communications skills, can process a significant number of support requests, and change gears quickly. You have sharp analysis and troubleshooting skills and are an expert at managing relationships with your stakeholders and vendors.

What you’ll do:

    Provide day-to-day IT support to local, remote, and global users through multiple methods, including an online ticketing system, in-person, email, and instant messaging
    Assist staff with installation, configuration, and ongoing usability of laptop computers as well as peripheral equipment and software
    Coordinate and manage the entire new hire IT process, including imaging, building, and setting up new user accounts and deploying and supporting new employees’ computers
    Collect equipment from departing employees and add it to the tracking database
    Maintain user accounts in programs such as AD, SSO, etc.
    End-to-end IT asset management for the entire region
    Collaborate and participate in all important meetings across the globe as needed
    Assist in all IT-related projects on the site and manage end-to-end VIP support
    Manage all unified communication devices and their products in the region in coordination with IT infra and IT infosec teams

What you’ll bring:

    5 to 7 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, and customer support
    Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
    Ability to manage IT end-user asset management for the region
    High level of expertise in Mac and Windows hardware and software support
    Strong knowledge of MS Office, Office 365/Outlook, and Google Apps for work
    Strong knowledge and experience with help ticketing systems such as ServiceNow
    Demonstrated proficiency with Active Directory and remote control support tools
    Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
    Extreme customer focus in all aspects of work
    Demonstrated ability for supporting DUO, Okta, ZOOM, Cisco VPN preferred
    Demonstrated ability with Endpoint Management platforms like MS Intune and Jamf preferred
    100% commitment to IT security- and compliance-related tasks and responsibility

Apply Here:

https://jobs.jobvite.com/careers/infoblox/job/ocdkhfwK?__jvst=Job%20Board&__jvsd=Indeed

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IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

Roles & Responsibilities

About the Client

Our Client is a MNC Company

Responsibilities

    Troubleshoot to resolution Windows, MSFT Intune, Apple Mac, Mobile devices, copiers and other internal application software issues as assigned
    Office 365 account administration and troubleshooting Image, configure, upgrade, and repair Dell desktops and laptops
    Active Directory & MS Exchange account administration including add/change/move requests Administer and maintain iPhone and Android mobile phones\tablets via MobileIron MDM
    Onsite support if required at multiple sites in Singapore Remote support for all other metros in APAC (Australia, China, Hong Kong, Japan, Indonesia, Korea)
    Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
    Help troubleshoot and work with telecom engineers to resolve end user telecom issues
    Provide outstanding customer service
    Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation

Skills/Requirement

    2 - 3 years' experience working in a fast paced and dynamic, very customer-focused IT end user support environment
    Understanding of system administration, networking Experiences in System Administration (Exchange, DHCP, Microsoft System Center Imaging Solution, Azure AD, Intune, Mac System, Jamf, event support and Corporate End User Support are critical.
    Advanced to expert knowledge of Windows, Mac OS, and MSFT Tools Intel based Mac hardware/software support is desired
    Certifications including MCDST or higher Microsoft IT Professional certification or Dell IT Pro certification are desired.
    Detail oriented, deadline and results driven with strong customer service background
    Excellent written and verbal communication skill

Apply Here:
https://www.mycareersfuture.gov.sg/job/information-technology/support-specialist-persolkelly-singapore-e1c222cf65e0ceabff47c53577a64a9b

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IT Support Associate- Amazon, Singapore

Cloud Architect- TECH MAHINDRA LIMITED, SINGAPORE

IT Security Officer- NTT, Singapore

Senior Desktop IT Support Technician- Infoblox, Singapore

IT Support Specialist- PERSOLKELLY SINGAPORE PTE. LTD., Singapore

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia