IT Careers

Helpdesk Analyst- Turners Group NZ

Helpdesk Analyst- Turners Group NZ

Turners Group NZ Ltd is part of the Turners Automotive Group and we're very proud to have been helping Kiwi's buy and sell used vehicles for over 50 years.

We currently have an opportunity for an experienced Helpdesk Analyst to join our fantastic team in Ellerslie.

The key focus of this role is to attend to helpdesk queries in a timely and efficient manner. This role will also involve:

    Providing First and Second level support to internal and external customers;
    Prioritising and managing helpdesk tickets in order to keep in line with SLA’s;
    Resolving issues or escalating where required;
    Assisting with the implementation and changes to computer and communication hardware throughout the company.

We are looking for someone with a bright and friendly manner, who has fantastic attention to detail and who demonstrates a high level of professionalism and integrity at all times.

In addition, our ideal candidate will also possess the following:

    Previous IT Helpdesk experience in a medium/large organisation;
    Excellent interpersonal skills with a clear & bright telephone manner;
    Time Management and organisation skills;
    Proven ability to work independently or as a part of a team.

An IT certification would be highly desirable but more importantly is the ability to manage your workload and attend to queries in a positive and efficient manner in a busy, often high pressured environment.

Apply here:
https://turners.careercentre.net.nz/job/helpdesk-analyst/penrose/2437

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IT Graduate- Fonterra, Auckland, NZ

IT Graduate- Fonterra, Auckland, NZ

About the opportunity:

Exciting 2-year fixed term opportunity to join our team as an IT Graduate. In this role, you will develop an in-depth understanding of principles and practices relating to different areas of IT. You will gain insight into critical functions that help to ensure our business operates effectively in a fast-paced and constantly changing environment.

Bring a learning mindset to solve problems and take on responsibilities that will equip you with the skills and knowledge needed for accelerated career development, while being supported with on-the-job learning and mentoring by our IT professionals.

We want you to experience:

    Infrastructure Architecture, understanding best practices and principles
    Learning how to implement and maintain IT Infrastructure (Server, VM, Database, Engineered systems, tools, storage, backup and Network Infrastructure environment)
    Cybersecurity, understanding emerging cybersecurity threats and how to manage them
    Learning how to manage and respond to security incidents
    Service Delivery, learning how to own delivery excellence and optimization & ensure services are delivered according to agreements and best practice
    Continuous Improvement/Innovation, developing skills around critical thinking, business logic, organisational processes, innovation and enterprise

This is a great opportunity to work in a global organisation, while developing a working knowledge of the underlying principles of critical IT processes and practices.

About you:

We’re looking for a graduate who is committed to experiencing everything this Fonterra IT Graduate programme has to offer. Our ideal candidate is someone looking for an opportunity to apply the knowledge they have gained throughout their studies to a unique and challenging environment.

You will be collaborative, with strong communication skills – both written and verbal. You will show initiative, have learning agility and your curiosity and ability to problem-solve will set you apart from other applicants.

Opportunity Eligibility:

    Being in your final year of study in a relevant qualification, or recently graduated with this being your first full time role
    A relevant degree (120 credits minimum) in either IT or other related Business Studies
    GPA average of B or above
    Must have permanent working rights in New Zealand at the time of application

You’ll gain hands-on experience in some unique projects while learning from subject matter experts to develop and enhance your technical capability.

In return you’ll begin your career with engaged and likeminded people who are passionate about the difference we can make, while gaining an understanding of what it takes to work effectively in a global organisation.

Apply here:
https://careers.fonterra.com/job/Hamilton-IT-Graduate/724651701/

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IT Support- Ghella Abergeldie JV, Auckland, NZ

IT Support- Ghella Abergeldie JV, Auckland, NZ

The Ghella Abergeldie Joint Venture is seeking an IT Support Analyst to join our team on the Central Interceptor Project.

The Central Interceptor is New Zealand’s largest ever Wastewater Project consisting of close to 20km of tunnels, more than 17 shafts, a major pump station and substantial wastewater management and network infrastructure works.

In this varied role you will provide front-line primary technical support and end user services to our office and site-based teams on various technical issues and problems. Ensuring everyone has the IT equipment required for success in their day to day work on the Central Interceptor.

Some of the things you’ll get in involved in:

    Provide day to day technical support to the end users
    Assist the IT System Administrator with day to day running of the IT department
    Support IT projects such as implementing new software and upgrading of hardware
    Set up IT equipment for new starters and go through IT induction for new users
    Keep a record of IT asset list
    Trouble shooting for hardware and software
    Facilitate the project mobile phone administration and hardware process

The successful candidate will have:

    Qualification in Information Technology or equivalent ideal but not essential
    Minimum 2 years’ experience providing level 1 technical support to a medium sized organisation
    CompTIA A+ certification preferred
    1-2 years network skills
    A great attitude, and be a team player who loves interacting with all different types of people
    Excellent planning and organisational skills
    Communication skills that are clear, concise and easily understood both in written and verbal form
    Full clean driver’s license as you will be required to drive to different sites in Auckland
    The ability to maintain confidentiality

Apply Here:
https://www.gajv.co.nz/jobs/1351979-it-support

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IT Support Technician- TOMRA, Auckland, NZ

IT Support Technician- TOMRA, Auckland, NZ

Job Description

Our talented team are in search of an IT Support Technician to join our dynamic, focused, fast paced Global IT function.

Based in the Auckland office and reporting to the Service Desk Team Leader this role will be responsible for looking after all things IT and supporting the help desk. As an internal support person you will be interacting with all team members of the business to assist in solving technical issues. We are open to recent graduates for this role.

In this role you will:

    Be the first point of contact for all IT queries within the business.
    Collaborating closely with staff and your team members ensuring great communication and timely resolution of issues.
    Respond to incoming tickets via email, ticketing system and teams.
    Ordering of hardware for the business as well as building and installing this hardware.
    Ensuring SLA's are being met.
    Ensuring user training is kept to a high level.

Qualifications

About you:

    Qualification in Computer Sciences from tertiary or IT institution.
    Knowledge of networking basics.
    An ability to develop and maintain key internal & external relationships
    A proven drive for results and an ability to self-manage.
    A positive attitude and motivation to learn
    Happy to travel locally between our various sites.
    12 months experience in a similar role would be advantageous

Apply here:
https://jobs.smartrecruiters.com/Tomra/743999779392225-it-support-technician

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IT SPECIALIST- Desert Botanical Garden, USA

IT SPECIALIST- Desert Botanical Garden, USA

Description

Provide excellent technical support using adaptive, creative, and flexible troubleshooting and research skills. Provide prompt and courteous on-site technical support and customer service to Garden staff, corporate guests, and key stakeholders. Assist with leading technology projects throughout the Garden.

Essential Duties

    Effectively communicate and fully collaborate with all departments; monitor and maintain technology products and services within the Garden
    Understand, manage, troubleshoot, and provide preventative maintenance and upgrades to user workstations and software products
    Research and generate recommendations and quotes for procurement of technology products and manage associated documentation
    Help evaluate new or proposed technology products or services to ensure they are consistent with the Garden’s technology standards
    Assist in providing system administration for the Garden EIS
    Assist in monitoring the Garden’s network for signs of security breaches, viruses, or unhealthy activity; participate in remediation activities for encountered security breaches, viruses, or other activities
    Help ensure the Garden complies with all applicable software licensing laws
    Train staff in the effective use of Garden technology products and services; manage the technical aspects of new employee orientation; provide ongoing training for current staff

Requirements

    Associate’s degree in a related field or two (2) years of experience with technology in a mid-level organization, preferably non-profit
    Proficiency with Apple and PC hardware and software
    Solid understanding of network functionality, concepts, and services
    Familiarity with Microsoft Windows Server functionality, concepts, and services
    Ability to quickly learn new concepts and functions and apply them to daily tasks
     Ability and willingness to research and learn new technologies
    A team player with outstanding interpersonal skills and an ability to communicate, both verbally and written, with different levels of management and across various groups; ability to initiate discussions with users or external groups to resolve issues
    Ability to effectively communicate accurate, appropriate, applicable, and timely information to supervisor and to individuals with varying ranges of technical understanding
    Ability to utilize instructions, pre-established guidelines, and independent judgment to competently perform job functions
    Ability to work both autonomously and as part of a team.
    Ability to manage multiple priorities
    Superior problem solving skills and exemplary customer service skills
    Knowledge of commonly used concepts, practices, and procedures in Information Technology.
    Ability to work off-hours with occasional evenings, weekends, and/or holidays

Apply Here:
https://recruiting.paylocity.com/recruiting/jobs/Details/763179/Desert-Botanical-Garden/IT-SPECIALIST

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Helpdesk Analyst- Turners Group NZ

IT Graduate- Fonterra, Auckland, NZ

IT Support- Ghella Abergeldie JV, Auckland, NZ

IT Support Technician- TOMRA, Auckland, NZ

IT SPECIALIST- Desert Botanical Garden, USA

Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia