IT Support Technician- Maersk, Malaysia
The IT Support Technician will be in charge of providing onsite support for desktop management, asset management and physical support for other IT equipment. Has responsibility for fulfilling incident and service requests that require physical onsite presence, proactively working with the remote support teams. Has responsibility for action all assigned requests and incidents and for meeting agreed service levels. Provides technical input and recommendations to continuous improvement projects both at regional and global level.
We offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
•Provides onsite support to Business Units for assigned incidents.
•Delivers support and advice for Facilities Management/Office Services regarding office move planning.
•Supports Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to global processes.
•Delivers server housing support, management and LAN cabling troubleshooting.
•Provides on call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
•Provides VIP support to selective customers as per SLA and agreement.
•Responsible for the IT strategy and key strategic projects and program as well as governance over cross functional processes.
•Ensure that IT systems are up and running, and build systems and functionality as and when necessary.
•Improve and ensure full collaboration between IT and the wider business.
•Families focused on assessing and translating new business requirements into functional or technical requirements.
•Satisfies the requirements by managing all delivery activities, including planning, execution, quality assessment and issue resolution.
•Focused on supporting the lifecycle of the systems and associated infrastructure.
•Function as the organizational ambassador for the specific knowledge area, and apply functional or technical expertise to support the organization's vision and strategic direction.
We are looking for
• Potential candidate willing to work in Johor, Port Of Tanjung Pelepas.
•Graduates in the field of Computer Science/Information Technology are encouraged to apply.
•1-3 years of exposure in dealing with IT hardware servicing/IT support environments would be hugely added advantage.
•Experience in a customer/client facing roles providing a hands on end to end problem solving approach would be hugely advantageous.
•Proactive and willingness to constantly improve oneself.
•Positive and strong attitude
Apply Here:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-297279
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