IT Support Specialist- SkyHive, Canada

 IT Support Specialist- SkyHive, Canada


About the Role:
 
SkyHive is growing and we’re looking for an IT Support Specialist to help support SkyHivers both locally and remote. As the IT Support Specialist, you will be responsible for providing day to day IT support to all SkyHive users. You will manage the installation and configuration of SkyHive’s hardware, software, systems, networks, printers, and scanners. The ideal candidate will possess good working knowledge of troubleshooting Windows/Mac OS and MS Office 365.


Your Responsibilities:

    Provide technical support to users across the entire organization either in person, virtually or through emails.
    Log and manage IT support requests effectively in Azure DevOps and Jira Service Desk
    Install and configure computer hardware, software, systems, networks, printers, and scanners as and when required.
    Track all company equipment.
    Troubleshoot, diagnoses problems, and/or escalate to other technical resources as appropriate.
    Administer Atlassian products such as Jira, Confluence, and Jira Service Desk
    Administer users in Office 365 and Azure AD
    Document proper troubleshooting steps for users, and ensure existing documentation is up to date
    Manage, configure and troubleshoot OpenVPN Access Server on AWS
    Desire and aptitude to learn new skills, adapt to new technology, and grow to accept more responsibility within the organization

 
But Who Are You Really?

    Flexible: You’re adaptable and comfortable wearing many hats in a fast-paced and changing environment  
    Problem solver: You have strong analytical skills with demonstrated initiative and a solution-oriented mindset
    Accountable: You have a demonstrated “no-nonsense” attitude to delivering excellence to customers
    Dependable: You have a strong work ethic, are able to coordinate multiple projects and meet goals in tight timelines
    Detail-oriented: You think critically about challenges & design efficient & effective solutions
    Integrity: You act with diplomacy and keep your commitments to the team, customers, and SkyHive stakeholders


Qualifications:

            Diploma, Certificate or Degree in IT, or equivalent experience
            2+ years experience in an IT Support, help desk or similar role
            2+ years experience working and troubleshooting MS Office 365
            Experience working on Azure DevOps
            Experience working on Azure AD
           Experience working with Jira Service Desk or other request tracking systems
            Experience working with OpenVPN
            Bonus: Configuring Routers / Switches / VPN on premise
            Bonus: Python


Apply Here:
https://skyhive.humi.ca/job-board/it/8194?source=Indeed

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IT Director- Marlabs Canada Incorporated, Toronto

 IT Director- Marlabs Canada Incorporated, Toronto


Marlabs Canada Incorporated., a Toronto, ON – based software and technology consulting company, has a permanent position for an IT Director. Job duties include evaluate, modify, and create information systems policies and procedures. Manage teams and assign employees to various parts of the process. Hire and train new employees. Analyze current and past projects. Keep track of daily progress of projects in development. Meet with clients to develop new ideas and relay the information to the development teams. Manages different budgets related to each different client/project. Work not only  on delivery what has been agreed with the client, but also work to grow  the same account with additional services or even new projects identified. Participate in new client discussions providing solutions for client’s business problems. Participate in training new employees to be recruited in Canada based projects.

 

EDUCATION AND EXPERIENCE: Bachelor’s Degree in Information Systems, Computer Science or related with 10 years experience.

 

OTHER REQUIREMENTS: The candidate must have 10+ years previous experience working in C-Level positions, preferably with sector/industry knowledge in Oil & Gas/Energy, Engineering and Construction, as well as deep understanding of how Consulting companies, especially in India, works towards to providing IT services like infrastructure, Cloud and information security focused on these industry segments. The candidate will also possess deep knowledge of Latin American market in above mentioned industry segments, since some of our clients have a presence in that region.


Apply Here:
https://www.marlabs.com/job/it-director/

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IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC

 IT Customer Support Techician- Kool-IP Solutions, Vancouver, BC


As part of the Kool-I.P. team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable.

DUTIES & RESPONSIBILITIES:

    Manage customer expectation and provide great customer service
    Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
    • Field incoming help requests from end users, as required, forward requests to Tier 2 or Tier 3 support.
    • Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
    • Perform troubleshooting and remediation, while updating documentation.
    • Perform hands on fixes, including software/hardware install and upgrade, implementing file backups and configuring systems and applications.
    • Manage deployment, administration and support for corporate desktops.
    • Identify and learn appropriate software and hardware used and supported by the organization.+
    • Other duties as assigned.

QUALIFICATIONS:
• Able to work alone with little supervision
• Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline, or equivalent experience
• Ability to troubleshoot and manage desktops and laptops, Printer set up, administration and/or Cloud based email support, various browsers (Internet Explorer, Chrome, Mozilla), Antivirus software, Anti-Malware software, printer and connectivity issues
• Solid understanding and strong Windows and Software Application and hardware support (Word/Excel/Outlook)
• Proficiency with software technologies and basic hardware (note: applicants may be quizzed during interview process)
• Extremely reliable and punctual
• Must be able to work independently and know when to escalate issues upon determining cause
• Excellent customer service skills
• Responsible self-starter who can effectively plan and organize his/her own work
• A positive and enthusiastic attitude
• Strong communication skills and command of the English language, written and verbal are required for this position

EMPLOYMENT REQUIREMENTS:
Due to the requirements and industries some of our customers work in, the following will also be required:
• Criminal record checks – as many of our customers require this prior to any onsite work.
• KooL-IP will be asking for proof of being fully vaccinated, or at a minimum being in the process of becoming fully vaccinated for SARS CoV-2.


Apply here:
https://www.kool-ip.ca/ads/it-customer-support-techician/

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IT Support Technician- Abbotsford, Canada

 IT Support Technician- Abbotsford, Canada

 

The City of Abbotsford is looking for a high energy, customer service focused Auxiliary IT Support Technician to join our fun, dynamic team of professionals.
 
In this customer service orientated role you will deliver outstanding support by providing problem-solving assistance on IT desktop and office equipment support to staff. As the IT Support Technician you will write script and use IT Management tools to deploy software packages, updates and patches; receive and troubleshoot a variety of software, hardware and network communication problems; resolve or refer problems to appropriate staff; carry out assigned special projects and provide advice and assistance to clients to enable them to optimize IT related products, services and equipment such as:

    Physical or virtual desktops and peripherals;
    Mobile devices;
    Telecommunication equipment, voice trees and voicemail;
    Printing, copying and scanning services;
    Desktop applications and operating systems; and
    Network logon accounts and resource access.

 
Your dynamic relationship building skills will help you in establishing and maintaining effective working relationships with internal and external contacts to effectively convey clients’ needs and concerns. You will have a passion for lifelong learning to keep sharp on current trends and development in technology.
 
As our ideal candidate you will have:

    Grade 12 plus a two-year diploma in computer sciences from a technical institute or college
    Minimum of one year PC hardware, software applications and networking experience
    Valid Class 5 BC Driver’s Licence.

Apply here:
https://www.civicinfo.bc.ca/careers?jobid=66059

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2. Visual/ Infographic CV. (This CV is normally sent to recruiters by email. It is visually - appealing. It may not be compliant to the ATS).

To know more about ATS and Infographic CV read here: https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV

Incident & Problem Manager-FIS Global, Frankfurt, Germany

 Incident & Problem Manager-FIS Global, Frankfurt, Germany


About the team

This role sits within the Client Engagement function, managing the relationship with clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organization, the team ensures that responsibilities to clients are met consistently.

What you will be doing

    Manage complex incidents and problems affecting multiple services to protect production systems critical to business success.
    Ensure contractual service level agreements are met in support of client and company mission-critical business requirements.
    Develop, coordinate, and promote incident and problem management activities across the entire enterprise and take responsibility for effective functioning of these processes across the organization.
    Provide immediate response and coordination aimed at minimizing the duration of service interruptions.
    Make decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
    Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.
    Recommend and document departmental standards and procedures.
    Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.
    Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.
    Facilitate daily, weekly, and monthly tactical meetings as well as create incident reports as determined by business and technology needs.
    Compile the enterprise post incident report and work with various teams in root cause analysis process to determine cause of incident.
    Other related duties assigned as needed.

What you bring:

    Considerable knowledge of incident and problem management principles, procedures, and techniques
    Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)
    Strong knowledge of issue resolution and escalation practices
    Broad knowledge of IT infrastructure
    Ability to apply analysis and creative thinking when solving problems and conflict
    Ability to provide acute attention to detail
    Ability to communicate effectively to all levels within the organization
    Ability to manage multiple incident tasks simultaneously
    Conflict resolution and facilitation skills
    Independent and collaborative decision making
    Skilled at identifying and implementing process improvements
    Ability to effectively establish and maintain relationships across the organization
    Excellent written communication skills
    Solid business acumen and an awareness of business implications of decisions
    Demonstrated skill in timely, proactive, responsive follow-through on deliverables
    Ability to organize tasks and priorities effectively and under minimal supervision
    Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions


Apply here:
https://careers.fisglobal.com/us/en/job/FIGLUSJR0165012EXTERNAL/Incident-Problem-Manager-m-w-d?utm_source=indeed&utm_medium=phenom-feeds

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