IT Director- Fieldfisher, London, UK

 IT Director- Fieldfisher, London, UK



The Vacancy

Reporting to the Managing Partner, the IT Director is responsible for defining and maintaining the IT Strategy, in alignment with the Business Strategy and ensuring the IT Department provide the required services to support the firm.   A vision, which embraces the digitalisation of the IT services to support business transformation, is essential.   The IT Director will work closely with the business and other business service teams and ensure that the IT provision enables the firm to provide the best practice services to clients and supports the firm's growth plans.  The candidate must have experience of leading a large team, have strong leadership qualities and be an advocate for technology and innovation.

Direct reports

Head of IT who will be responsible for Operational matters and general implementation of the IT Strategy.

Responsibilities

    Direct, lead and develop an effective IT Management team.
    Sit on the firm's Operations Board  and have an input into operational matters for the firm and provide guidance on strategic IT Matters
    Develop the IT Strategy with a vision for 3 to 5 years ahead to support the Business Strategy and ensure this is updated as required as and when needs change.
    Maintain a high-profile relationship with key stakeholders across the business to ensure a full understanding of business requirements across all locations; this may require visits from time to time to other offices
    Engage directly with the business via informal discussions, meetings, workshops and the like.  Where required these may extend to client meetings.
    Develop a business transformation plan to support digitalisation within the firm
    Develop relationships with strategic suppliers for procurement and contract negotiations.  Influence product development where appropriate and ensure the firm's investments are protected.
    Oversee all IT Services to ensure their objectives are set and that the teams are delivering against published SLAs
    Ensure all IT Implementations are configured with security at the core, and that all firm and client data is protected.
    Deliver the business continuity plan together with Risk & Compliance and Information Security
    Ensure all IT and Business Projects are managed according to the Project Management Methodology and Lifecycle with effective stakeholder management and oversight.
    Work closely with the Risk and Information Security Teams and be part of the Incident Management Team.
    Evaluate potential new IT systems and prepare and present the business case, which should include return on investment analysis.
    Develop and Manage the firm's IT budget with input from direct reports for both P&L and Capital expenditure.
    Monitor trends in IT and the Legal sector to identify opportunities for innovation and improvement of the firm's use of IT Systems and services.
    Periodically consider the relevance of using external resources
    Ensure that the IT Team are a high performing team and acts and operates with the firm's shared values at its core.
    Ensure the team are adequately resourced in terms of numbers and skill sets as new technology  is introduced
    Develop a governance framework to support the introduction of project and procurement requests.
    Provide advice and guidance on projects that fall outside of IT but form part of a technical solution

 

Key Skills & Experience

    3 to 5 years in a Head of IT or IT Director role preferably in a law firm
    Outstanding communication skills – verbal or written and the ability to engage clearly with all roles across the business
    Strong leadership, organisational and mentoring skills and experience of coaching individuals to develop their potential
    Proven technical background with an understanding of Security and Cloud technologies
    Experience of working in an International organisation
    Drive, energy and enthusiasm and to be an evangelist when necessary both in and outside of the firm
    Experience of working with Frameworks such as ISO, ITIL, CIS, Nist, etc


Apply Here:
https://www.networxrecruitment.com/Jobs/Feed?key=yUzO9ZuqpLQ0ZhgoqM59dJTl9i6to8f8HyIh5sWJ%2fXI%3d

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IT Systems Manager- CIMSPA, UK

 IT Systems Manager- CIMSPA, UK

Are you an innovative, self-driven, and proactive IT management professional with a passion for supporting teams to achieve objectives? Then this might be your next role.

We’re growing fast and are building a Digital Transformation Department in line with this growth to support the CIMSPA team and deliver digital excellence for our project work.

Our new IT systems management vacancy is an opportunity to be a key driver of this organisational change. We’re looking for someone with great ideas who can work independently and with true flexibility to help build out this growing department and scope its future.

You’ll help our staff team get the most out of the Microsoft 365 platform, with a particular focus on Sharepoint and Teams, as well as lead on relationship management with our IT support contractors.

Outside of the day-to-day, you will also own and manage new IT development projects to help deliver the CIMSPA business strategy.

This role is a key one within CIMSPA – working across all our departments and ensuring all our team members have full support from the digital transformation function.


Apply Here:
https://www.cimspa.co.uk/services/jobs/it-systems-manager

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IT PMO Lead- ERM, London, UK

 IT PMO Lead (Mid-Senior Level)- ERM, London, UK

Purpose of the Role:        

ERM IT PMO is seeking a competent IT PMO Lead to manage global IT project demand, resources, schedules, risks and dependencies, and financials. The IT PMO Lead facilitates the IT Portfolio Review Board and communicates and reports project approval and status using approved technology and standards. Additionally, the position supervises the Portfolio Support work stream within our matrix organization. Exceptional candidates have cross-functional, global experience in an established IT PMO, excellent written and verbal communication skills, and experience implementing and maintaining MS Project Online (PWA) and integration to Power BI reporting.

Role Dimensions:            

    Reports to Global Head of IT PMO
    Liaise with IT PMO, Operations, Enterprise Architecture, Security, Process Excellence, and others as applicable
    Works with global ERM partners and external suppliers as applicable
    Occasionally required to work out of hours to support global teams

Principal Accountabilities:

    Collaborates with global partners, directors, and C-level executives to the right projects, people, and timing for the IT project portfolio
    Performs the day-to-day operations around demand and project management strategically, tactically
    Conducts audits of IT PMO staff, processes, and tools for accountability, transparency, compliance, and quality
    Operates within the IT PMO governance processes, supporting both the delivery teams and the business to ensure a pragmatic balance between control and timely delivery and quality
    Chair planning meetings, providing information on new or amended assignments, securing approvals, and updating the plan
    Maintains visibility to and represents all aspects of the work intake and demand management processes within the IT PMO and IT work streams including financial planning and costing; resource availability management; capacity planning; work tracking and delivery; supplier/vendor engagement as well as the functions related to IT project delivery
    Proactively manages change control and communicates impact in project scope, identifies risks/issues, and devises contingency plans
    Identifies and manages project dependencies and critical paths while maintaining accurate project plans with real-time milestones, tasks, and project health data for the portfolio in the PPM tools
    Maintains and improves the demand management processes and tools, e.g., systems, applications, documents, and job aids and working with IT to maintain and enhance as the organization continues to grow
    Reduces duplicity and redundancy,
    Maintains MS Project Online (PWA) and integration to Power BI for portfolio health and performance reporting, plus organization-wide communications related to portfolio pipeline, active projects, and resource availability
    Supervises and mentors Project Managers, Coordinator, and Change Leader as needed to ensure they are successful in their roles, and projects have proper resources, tools, and technology to efficiently manage projects end to end
    Adheres to company governance, policy, and security controls and manages projects to the same standards

Knowledge, Skills and Experience:

    7+ years working in an established PMO
    5+ years in IT Demand Management, Programme/Project Management, and Resource Planning
    Four-year degree in Business Administration, Human Resources, Information Technology, or equivalent combination of education and experience
    Advanced MS O365 skills required
    Expert in MS Project Online, PWA, and integration to Power BI and SharePoint
    Experience planning and scheduling simple to complex programmes and projects for global teams
    Experience of analysing project plans, dependency management, baseline management and resource usage across a programme portfolio
    Proficient in portfolio, programme and project risk and issue management
    Strong analytical and reporting skills
    Excellent communication skills and ability to build strong relationships
    Proven cross-functional experience within IT and Business executives and resource managers

Personal Attributes:

    Assertive yet collaborative leader and motivator
    Team-oriented, supports operational and digital transformation
    A commitment to teamwork, driving results, and shared accountability
    Excellent communication skills written and verbal
    Driven and committed to see activities to completion
    High performer in stressful, ambiguous, or demanding situations
    Comfortable working within a maturing organization
    Passionate about environmental sustainability


Apply Here:


https://erm.wd3.myworkdayjobs.com/en-US/ERM_Careers/job/London-United-Kingdom/IT-PMO-Lead--Mid-Senior-Level-_R00011066

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HEAD OF IT- Routeco, UK

 HEAD OF IT- Routeco, UK

 

An opportunity has arisen within our IT department, Routeco is looking for an experienced leader who connects well with other people to lead our dedicated IT Team in Milton Keynes. 

Working in our IT department at Routeco means working closely with our UK and Group IT teams, having a passion for digitalisation and being an ambassador for all technical changes to enhance the experience for our users.

    Leads and coaches a team of 5 people across 4 verticals: Applications, Infrastructure, Cyber Security and Service Desk
    To transform and promote the use of CRM and ERP will be a first priority
    To work on strategic plans for the Team and moving the business forwards
    Actively lead ongoing cloud migration projects and systems upgrades
    To promote using technology as a growth enabler  
    To develop the Team with training and mentoring to support a continuous development ethic within the direct and wider teams.
    Observe Health & Safety policy and procedures 

 


WHAT DO YOU NEED TO BRING TO ROUTECO?

    A proven track record of implementing new systems and strategies
    A desire to continuously improve the offerings provided to Associates and customers
    A passion for technological changes to embrace the way of working
    We are looking for someone with initiative, drive and a positive mindset
    An articulate communicator who enjoys liaising at all levels of an organisation.
    A good working knowledge of Microsoft Office.
    You need to enjoy dealing with people and technology
    Ability to recognise and lead on continuous improvements




Apply here:
https://routeco.livevacancies.co.uk/#/job/details/233?source=Indeed

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IT Services Support Specialist- Amazon, Sydney, AU

 IT Services Support Specialist- Amazon, Sydney, AU


DESCRIPTION

Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technicians spend their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.


The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

· Provides comprehensive technical support to Amazon Corporate employees worldwide.

·

· Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.

·

· Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.

·

· Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.

·

· Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

·

· Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

·

· Manage a case count between 15-25 tickets.

·

· Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.

·

· Assists with activities to triage and escalate any system or network outage to reduce downtime.


BASIC QUALIFICATIONS

· Associate in Computer Science or related field or experience equivalent.

· 3+ years of experience in help-desk or desk-side support environment

· Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.

· Strong verbal and written skills proven ability to communicate with technical and non-technical staff

· Ability to work both independently and within a team environment

· Display a commitment to quality and strong multi-tasking skills

· Adherence to shift schedules and timeliness are key requirements

· Willingness to work flexible shifts and scheduling, weekends, and holidays


PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.

· Microsoft MCSE, MCITP Systems Administrator (Active Directory)

· Advanced Linux systems administration skills

· Strong troubleshooting skills of very complex systems

· Ability to explain complex IT concepts in simple terms

· ITIL Foundation Certification



Apply Here:

https://www.amazon.jobs/en/jobs/1751737/it-services-support-specialist

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Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia

 Infrastructure Architect- 2XM Technology Pty Ltd, Sydney, Australia Excellent permanent role for an Infrastructure Architect, working as pa...