Senior IT Support Analyst, Mayo Clinic, London, England

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Mayo Clinic Healthcare in London has an exciting opportunity for Senior IT Support Analyst to join our growing team!

The Senior IT Support Analyst provides IT support for vended and custom applications, including resolving highly complex issues. In collaboration with more senior technical support, research hardware environment and software to determine root-cause analysis to resolve problems, document the solution and communicate resolution to the customer. Provides escalated IT support to Help Desk or customers. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. In conjunction with vendor or development team, analyzes metrics on software issues, identifies patterns, and implements viable solutions for sustained performance. Assists with installation, configuration, and troubleshooting business area specific applications and equipment. Provides support for a larger number of or more complex vended and custom developed applications. Leads application analysis, configuration, testing, training, and implementation of applications.

Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure. Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. May be required to provide 24/7 on-call support.

This position is located in London. Qualified candidates must be eligible to work in the U.K., relocation is not being offered.

Qualifications

• Technical degree-qualified candidate with two years demonstrated technical experience preferred; Or, GCSE and 6 years demonstrated technical experience.
• Must have the right to work in the United Kingdom. Must be fluent in English.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

Full time

Schedule Details

Full time, Monday - Friday

International Assignment

Yes

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Adriana Semko

 

Apply Here: https://jobs.mayoclinic.org/job/-/-/33647/54464407088

IT Analyst, Teneo, London, England

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,500 employees located in 40+ offices around the world.

The Role

As an IT Analyst based in London, you will play a vital role in delivering high-quality IT services to support the efficient functioning of our organization. You will be part of a dedicated team of engineers responsible for providing service desk assistance, as well as managing IT endpoint configurations, deployments, and providing essential feedback for process improvement.

Your role will involve collaborating with colleagues across the IT department to ensure seamless delivery of end user experience. Additionally, you will be responsible for maintaining accurate IT inventory records and contributing to endpoint refresh programs. Your technical expertise, commitment to customer service, and problem-solving skills will be essential to your success in this role.

Key Responsibilities

• Provide exceptional customer service by ensuring all staff have access to the necessary IT services to fulfil their responsibilities.
• Collaborate with the engineering team to configure and deploy IT endpoints while offering suggestions for process enhancement.
• Contribute to endpoint refresh programs, including resource planning and execution of the plan.
• Work closely with various members of the IT team to ensure efficient delivery of all-endpoint services to users.
• Maintain accurate records of IT inventory and stock, facilitating effective asset management.
• Take ownership of the responsible use, repurposing, and disposal of IT assets, including associated asset records.
• Monitor infrastructure and services using available tools, optimizing performance to achieve maximum system and service uptime.
• Understand and prioritize customer requirements, escalate, and resolve service requests and incidents effectively.
• Configure user accounts, permissions, and passwords as needed.
Schedule and conduct employee inductions and training sessions.

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Qualifications and Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Technical Skills: Proficient in IT endpoint configurations, deployments, and troubleshooting. Familiarity with various IT tools and monitoring systems.
• Customer Focus: Demonstrated commitment to delivering excellent customer service and resolving technical issues promptly.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical staff.
• Team Player: Capable of collaborating effectively with cross-functional teams to achieve common goals.
• Organisational Skills: Detail-oriented with the ability to maintain accurate records and manage IT inventory efficiently.
• Problem Solving: Strong analytical and problem-solving skills, capable of identifying and resolving technical issues.
• Adaptability: Able to work in a fast-paced environment, adapting to changing priorities and technologies.
• Experience: Prior experience in a similar IT support or analyst role is desirable.
• Certifications: Relevant industry certifications, such as CompTIA A+, CompTIA Network+, or ITIL, are advantageous.

Benefits

• Competitive salary (dependent on experience)
• 28 days holiday
• Discretionary bonus
• Annual salary review
• Pension (company contribution: 5% of annual salary)
• Extensive investment in personal development & learning
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
• Private medical insurance
• Group Income protection
• Life assurance
• Cycle to work schemes
• Season ticket loans
• Regular social, cultural and charitable activities

 Apply Here:

https://www.teneo.com/careers/open-positions/5744729003/?gh_jid=5744729003&gh_src=8c73b3043us

IT Project Manager, Robert Walters, London, England

This is an exciting opportunity for a Project Manager to join a Global Financial Services firm in London on a permanent basis. In this role, you will be responsible for the end-to-end delivery of IT Infrastructure projects. *Hybrid working model*

Responsibilities:

• Planning, executing and closing projects within the firms IT Infrastructure portfolio.
• Project reporting and governance adherence.
• Create and execute various project work plans and adapt to meet changing needs and requirements where necessary.
• Relationship management; develop and maintain strong relationships with internal and external stakeholders.

Skillset and experience:

• Proven experience managing end-to-end Infrastructure and Corporate Technology projects within a large Financial Services organisation.
• Proven experience delivering complex IT change projects in a cross-functional and fast-paced environment.
• Excellent communication and relationship management skills, with experience supporting technical teams.
• Proven experience delivering large Microsoft based Infrastructure, Cloud Services and Security focused projects.

If this role is of interest, please click and apply below for more information.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

This is an exciting opportunity for a Project Manager to join a Global Financial Services firm in London on a permanent basis. In this role, you will be responsible for the end-to-end delivery of IT Infrastructure projects. *Hybrid working model*

Apply Here:

https://www.robertwalters.co.uk/projects/jobs/bankingfinancialservices/1680256-it-project-manager.html

Senior IT Project Manager, Wickes, Watford, England

Are you an experienced Senior IT Retail, maybe looking for a new and exciting opportunity, if so, we would love to speak to you? While we’ve been around for a long time, this is a new journey for us as we become a stand-alone PLC. Come and join our newly formed Technology team as we embark on a very exciting roadmap which introduces multiple new, foundational capabilities into Wickes to achieve the company's core objectives

In this IT Project Manager role, you will be part of our Enterprise Delivery teams. In Wickes, the primary purpose of a Project Manager role is to lead, oversee and ensure the successful delivery and management of single large, or multiple smaller, projects. This must be done within scope, to a certain quality, and within time and cost constraints. We are looking for candidates that have had first hand experience in implementing Order Management, Customer Management (Data or Case Management), Corporate Finance or Corporate Learning & Recruitment solutions.
We offer flexible hybrid working, with two days a week in our Head Office of Watford. With ambitious plans, time together will create a winning culture. Time in the business will unlock opportunities for impact. Time at home gives you a career that doesn’t put your life on hold. It’s the best of both worlds really.

The Role:Proven experience of achieving successful outcomes through utilising Waterfall and Agile methodologies is essential.

• You’ll have first hand experience in vendor selection processes, including RFIs and RFPs.
• You’ll be responsible for executing and managing complex projects relating to third parties. Engaging cross-functional teams in end to end processes, to ensure projects are completed in line with timeframes, budget and scope.
• You will work with senior stakeholders and third parties to coordinate the delivery of innovative and effective technological solutions.
• Distinctive blend of business, IT, financial and communication skills required to build trusted relationships with a cross-section of Wickes stakeholders.
• Ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time.

Does this sound like you?As an experienced Senior IT Project Manager, you will be delivering in a Retail environment or similar faced-packed customer focused organisation.

• You’ll have first hand experience in implementing Order Management, Customer Management (Data or Case Management), Corporate Finance or Corporate Learning & Recruitment solutions.
• Having proven depth and breadth of experience in the Retail landscape, understanding systems and processes.
• You'll have good judgement, a sense of urgency and will have demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
• A critical thinker, strong problem-solving and trouble-shooting skills, self-motivated and possessing of a high sense of urgency and personal integrity.
• You’ll have great interpersonal skills and an ability to build strong relationships at all levels and be able to influence.

What's in it for you?Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

 
We’re a team. And teams work best together when they know and respect one another. Listen and learn from one another. So we offer a hybrid working model. Giving you the support you need to do well at work, and the flexibility to make life work for you.

 
We’ll also equip you with a benefits package that includes:

 
Competitive package including an annual bonus and car allowance

• 25 Days holiday plus bank holidays
• Contributory Pension and Life Assurance
• Flexible Hybrid working (2-3 days in Watford)
• Save-as-you-earn scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
 

About Us: We are a multi-channel retailer operating in the home improvement market. With 40 years in industry, we now generate revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues. We care for our people – and we look out for one another. Everyone has a voice. We’re ambitious, but we’re inclusive, supportive and down-to-earth with it. Anyone can build on their talent and expect our support to get on.

 
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general inquiries, or direct CV applications cannot be accepted via this form.

This is an urgent role, application closing date 18th August.

 

Apply Here:

https://www.wickescareers.co.uk/job/senior-it-project-manager-in-watford-hertfordshire-jid-24280

IT Storage Administrator (F Band)- General Dynamics Land Systems, US

 IT Storage Administrator  (F Band)- General Dynamics Land Systems, US




Position Description:


The Storage Administrator’s role is to operate and performance-tune storage platforms across the organization to ensure high levels of data quality, availability, and security. This individual also participates in the planning and implementation of policies and procedures to ensure storage provisioning, efficiency, and maintenance that is consistent with company goals, industry best practices, and security and regulatory requirements.

 

Company Information

General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.

General Dynamics Lands Systems provides a competitive compensation package including: 9/80 Work Schedule; 401(k) with Company Match; Bonus Eligibility; Tuition Reimbursement; On-site Fitness Center, Laundry and cafeteria; and comprehensive Medical/Dental/Vision Insurance.

Our Ethos

General Dynamics Land Systems’ ethos is our distinguishing moral nature. Each of us has an obligation to behave according to our values. In that way, we can ensure that we continue to be good stewards of the investments in us by our shareholders, customers, employees and communities, now and in the future. Our ethos is rooted in five values: 1) Honesty – We tell the truth to ourselves and to others. Honesty breeds transparency. 2) Trust – We trust each other to do the right thing. 3) Humanity – We are compassionate and empathetic. We respect the dignity, rights and autonomy of others. 4) Alignment – We are united in our commitment to our values. 5) Value Creation – We create value by doing the right thing for our shareholders, our customers, our employees and our communities.

Responsibilities

Strategy & Planning

    Participate in and support capacity planning and development of long-term strategic goals for enterprise storage in conjunction with data owners and department managers

 

Acquisition & Deployment

    Work with systems and database administrators to implement storage architectures that utilize industry best practices including Information Lifecycle Management, Hierarchical Storage Management, etc.
    Install and configure storage devices and corresponding software
    Implement redundant systems, policies, and procedures for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets
    Establish appropriate end-user access control levels for stored data

 

Operational Management

    Perform tasks necessary to fulfill service level agreements with end-users regarding storage allocations, limitations, security, and availability
    Perform and test backups and restores to ensure that enterprise data is effectively protected
    Communicate and enforce, through system procedures, data storage retention policies
    Follow change control, incident response, and testing processes for modifications to storage appliances and software
    Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval
    Research and make recommendations on storage products, services, and standards in support of procurement and development efforts
    Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements to the IT storage team
    Develop routines for end-users to facilitate storage best practices
    Remain informed on storage laws, trends, and issues, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance
    Ensure that information storage measures and equipment adhere to all applicable laws and regulations
    Perform storage server/database transaction and security audits leading to identification and mitigation of security threats to enterprise data. Recommend and implement changes where necessary
    Create required reports in response to business user needs
    Develop, document, and maintain operational processes and tasks
    Manage and/or provide guidance to junior members of the team

 

Position Requirements:

 

Formal Education & Certification

    Bachelors of Science degree in Computer Science, Management Information Systems, or related is preferred
    Experience will be considered in lieu of degree
    5 years of experience as a storage administrator

Knowledge & Experience

    Excellent understanding of storage architecture design techniques, theories, principles, and practices
    Working technical experience with designing, building, installing, configuring, and supporting storage servers and management software, including EMC Unity, EMC XIO and Hitachi
    Solid skills in Windows and Linux operating systems
    Hands-on [Fibre Channel, iSCSI,…] SAN/NAS/DAS troubleshooting experience
    Experience with tape/disk drives  Networker and Rubrik backup and restore technologies
    Knowledge of change management systems
    Knowledge of applicable data retention practices and laws
    Experience desired in developing and submitting storage audits and compliance reports to governing bodies, legal entities, and/or external authorities
    Skilled at working within a team-oriented, collaborative environments
    Experience working with outside vendors such as Dell, Microsoft, Oracle, EMC, Hitachi, etc.
    Experience in the Defense Industry preferred, but not required

Personal Attributes

    Strong customer service orientation
    Proven analytical and problem-solving abilities
    Able to prioritize and execute tasks in a high-pressure environment
    Strong technical documentation skills
    Good oral and interpersonal communication skills
    Skilled at working within a team-oriented, collaborative environment
    Ability to conduct research into storage issues, standards, and products
    Ability to present ideas in business-friendly and user-friendly language
    Highly self-motivated and directed
    Keen attention to detail



Apply Here:
https://careers.peopleclick.com/careerscp/client_generaldynamics/external/jobDetails/jobDetail.html?jobPostId=13295&localeCode=en-us

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