IT Support Technician- BMD, Galt, CA, USA

 IT Support Technician- BMD, Galt, CA, USA



Description

    Taking phone, e-mail and incident requests from the defined end user community who require computer or systems assistance.  This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
    Providing escalated technical support for Desktop technicians, provide necessary training and assisting with knowledge gathering to ultimately resolve end-user and customer requests in a timely fashion.

    Create a positive working atmosphere for employees and customer support to exceed in all areas of support
    Work directly with customer to fully understand expectations for projects, deliver results and maintain a clear line of communication
    Install, configure, and troubleshoot software and peripherals with end-users systems
    Record, track, and document incident requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    Escalate and work within defined process to provide timely customer support and escalate appropriately to departments
    Execute other assigned tasks as delegated by appropriate management team

    Assist where necessary onboarding of staff.
    Administer VoIP phone systems.
    Assist with rollouts of new technologies where required.
    Provide assistance to team where necessary.
    Provide endpoint device support where necessary.
    Coordinate and manage projects as required with minimal supervision and guidance, including vendor deliverables, timelines and coordination of internal teams.

    Performs additional duties as required and requested



Apply here:

https://recruiting.ultipro.com/BUI1004BMDI/JobBoard/6b442184-52a5-4635-8db5-5aa4bed2a563/OpportunityDetail?opportunityId=62586509-72ae-4c75-a8d9-e5cda0653833

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Network Analyst- Bae Systems, Columbia, South Carolina, United States

 Network Analyst- Bae Systems, Columbia, South Carolina, United States


Job Description

The Executive Office for United States Attorneys (EOUSA) is responsible for providing administrative, technical and legal support to all 94 United States Attorneys' Offices (USAOs) located in over 200 geographically dispersed sites throughout the continental United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands. The EOUSA Office Automation (OA), Telecommunications and Technology Development (TTD), and Case Management (CM) and Information Systems Security (ISS) Staffs provide for the identification and analysis of the business needs/requirements to USAOs necessary for the design, development, and deployment of secure office automation, wide and local area networking, case management and other applications. However, all four of these staff must rely on contractors to deliver many of the high-level technical services needed to maintain the technology deployed in EOUSA and USAOs.

SCOPE OF WORK

    Troubleshoots hardware, software, printers, and network issues
    Performs Active Directory administration
    Application Support and Administration (Microsoft Windows 10; Microsoft Server 2012 R2 and Microsoft Server 2016; Microsoft Office 2016 including Outlook and Microsoft Exchange)
    Executes basic Cisco switch administration using PuTTY and/or Cisco Prime
    Mobile Device Support (AirWatch software supporting iOS devices including iPads and iPhones)
    Supports in System Center Service Manager (SCSM) ticketing software
    VMware and/or vSphere administration;
    Utilizes Microsoft System Center Configuration Manager (SCCM) 2012 for imaging, application installs and security updates; and troubleshooting EVoIP phones.



Required Education, Experience, & Skills

    Solid working knowledge of networks, servers and desktop applications with the ability to multitask while working through issues on both phone calls and emails.
    Strong oral communication and documentation skills.
    Versed in Windows Server administration
    Understanding of File and Folder Permissions in Windows
    Experience in synchronization concepts as related specifically to data management
    Knowledge of multi-site storage methods and synchronization
    Knowledge of Cloud Object Storage



Preferred Education, Experience, & Skills

    In depth knowledge troubleshooting hardware, software, printers, and network issues as well as Active Directory administration; Microsoft Windows 10; Microsoft Server 2012 R2 and Microsoft Server 2016; Microsoft Office 2016 including Outlook and Microsoft Exchange, basic Cisco switch administration using PuTTY and/or Cisco Prime; AirWatch software supporting iOS devices including iPads and iPhones; System Center Service Manager (SCSM) ticketing software; VMware and/or vSphere administration; Microsoft System Center Configuration Manager (SCCM) 2012 used for imaging, application installs and security updates; and troubleshooting EVoIP phones.
    Aruba wireless controllers and access points skillsets would be given extra consideration



Apply here:

https://jobs.baesystems.com/global/en/job/BAE1US75213BREXTERNAL/Network-Analyst?utm_source=Indeed&utm_medium=phenom-feeds

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Automation Systems Engineer (Contract)- Pfizer, Middleton, WI, United States

 Automation Systems Engineer (Contract)- Pfizer, Middleton, WI, United States



Summary:

The Automation Systems Engineer supports equipment automation, information collection and reporting, and manufacturing workflow solutions. Participates in the design, deployment, integration, maintenance, and validation for all site automation and related systems, data acquisition systems, recipe management, and electronic work instruction systems. Major systems include distributed control, assorted programmable logic controllers, process data archive, batching systems, industrial SQL, and recipe control. Supports manufacturing, safety, quality, and environmental projects and requirements to include all capital expansions in addition to daily optimization of manufacturing and business processes.

Responsibilities:

    Performs task to execute controls/automation-related tasks (code review and investigation, code development, and change control execution) and support execution of equipment qualifications
    Monitors and maintains automated system functionality. Prepares periodic evaluation reports for automated systems used in commercial manufacturing
    Implements PLC and HMI software application changes and upgrades for automated process equipment
    Supports Validation Department with initial design review, software testing, and protocol review related to automated systems
    Communicate with engineers on potential improvements
    Generate and evaluate data from equipment operation to determine if it meets performance requirements. Provide recommendation(s) to enhance equipment performance as needed
    Perform periodic system and security reviews of automation systems and applications
    Aids Engineering in the development and execution of Risk Assessments and Disaster Recovery procedures for automation systems and applications
    Develop, standardize, and maintain Engineering Job-Aids, Standard Operating Procedures (SOPs), Guidelines, Functional Specifications, etc
    Create and maintain engineering documentation with current Good Documentation Practices (cGDP)
    Assist with implementing Industrial Control Systems (ICS) Cyber-Security guidance and policies
    Operate CAD software to design, draw or update components, parts, equipment, etc
    Provides technical expertise and support to ensure the success of the initiatives, coordinate training, and drive engagement of site colleagues

Qualifications:

    Associates degree with minimum experience of 5 years in Automation, Engineering, Technology, or Software Programming.
    Strong Allen Bradley PLC (ControlLogix, CompactLogix) and HMI/SCADA (Rockwell Automation FactoryTalk View SE, PlantPAx library version 4.0 and higher, etc.) programming skills
    Understanding of the various Rockwell Automation FactoryTalk Suite of software applications e.g., HMI View SE, Historian SE, Directory, Services Platform, Diagnostics, Transaction Manager, etc
    Basic understanding of software quality system principles (e.g., GAMP) and engineering documentation required for cGMP process equipment (e.g., GEPs)
    Working knowledge of database management software, security, and reports (MS-Access, SQL, SQL Audit, SSRS Reporting)
    Familiarity in Industrial Control Systems (ICS) Cyber-Security guidance, rules, and applications e.g., Claroty, Digital Immunity, Cisco Firepower, Firewall Rules, USB Kiosk Scanners, etc
    Working knowledge of Virtual Environments (VMware), Windows Operating Systems, Security and data storage, including, but not limited to Server 2016, Domain Controller and Policy Management
    Highly effective written and verbal communication skills required
    Prior experience programming, designing, and maintaining industrial control systems is preferred.
    Experience in the pharmaceutical or biopharmaceutical industry is desirable
    Detail orientated and a self-motived candidate is a plus.
    Knowledge in Allen Bradley/Cisco network switch hardware, configuration, and setup is desired.
    Experience in automation network hardware and protocols e.g., MODBUS/TCP, DeviceNet, EtherNet/IP, etc. is desired.



Apply here:
https://pfizer.talentnet.community/jobs/5bcc9a82-7361-4989-b59c-f4e791eacef2

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Systems Administrator- CrowdStrike, USA - Kirkland, WA

 Systems Administrator- CrowdStrike, USA - Kirkland, WA



About the Role

The CrowdStrike Information Technology Service Desk Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

Duties and Responsibilities

    Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers

    Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations

    Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems

    Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets

    Configure new-hire systems and perform IT on-boarding for new employees

    Act as a local resource for hands-on and eyes-on assistance in the server/networking room

    Potential occasional travel to remote offices for similar projects

    Collaborate with (getting help from or providing help to) Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives

    Implement, improve and document new and existing policies, procedures and processes for various IT systems

    Maintain inventory and assist with asset procurement, delivery and shipping

    Provide support for A/V equipment in office conference rooms

    Assist in supporting employees in the office as necessary

    Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

Required Skills

    Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls

    Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues

    Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner

    Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management

    Tangible understanding of security best practices, worst practices, concepts and real-world applications

    Must have effective written and verbal communication skills; speak fluent English

    Must be capable of lifting 50lbs

Preferred Skills

    Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)

    Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services

    Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc.

    Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation

    Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting

    Mid to advanced understanding of security concepts and best practices

    Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps



Benefits of Working at CrowdStrike:

    Remote-friendly culture

    Market leader in compensation and equity awards

    Competitive vacation and flexible working arrangements

    Comprehensive health benefits + 401k plan

    Paid Parental Leave, including adoption

    Wellness programs

    A variety of professional development and mentorship opportunities

    Open offices have stocked kitchens, coffee, soda and treats



Apply Here:

https://crowdstrike.wd5.myworkdayjobs.com/en-US/crowdstrikecareers/job/USA---Kirkland-WA/Systems-Administrator_R5922

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Data Center Technician- Google, Berlin Germany

 Data Center Technician- Google, Berlin Germany


Minimum qualifications:

    Bachelor's degree or equivalent practical experience.
    Experience with operating systems and networking protocols.
    Experience with computer and server hardware or troubleshooting/diagnosing.
    Ability to travel internationally up to 50% of the time as required.

Preferred qualifications:

    Experience in project management and leadership.
    Experience working within a data center or network operation center environment.
    Experience in maintenance and monitoring of server systems.
    Experience with Linux operating systems.
    Ability to collaborate and partner with teams to overcome challenges.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology.

As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities

    Contribute to and lead efforts and projects in the deployment, maintenance, and support of data center infrastructure.
    Lead troubleshooting and resolve critical or escalated technical issues regarding affected equipment.
    Help test and troubleshoot server hardware components and designs.
    Configure and troubleshoot OS-related issues on server.



Apply Here:
https://careers.google.com/jobs/results/106167676314755782-data-center-technician/

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